Order confirmation to customer

[Trugmaker]

I frequently get calls from customers concerned that they received a PayPal confirmation of their order, but not from me. How can I automate a thankyou for purchase email to each customer?

[jerryco]

Maybe give us some details about how you're serving your customers now?

Side note: if it's not too much traffic maybe they value a 'real' response?

[Trugmaker]

My wife handles all shipping, I just make the product. There is not enough hours in the day to individually respond to every sale and nowadays everyone expects a response seconds later, not next day on all orders taken after work hours. These sales responses must be automated as they follow seconds after purchase, especially eBay and PayPal. I just need to know if its possible from within either PayPal or website.

[BaconFries]

Can't say if it is still relevant or not as it is rather dated read reply from skier.
https://www.paypal-community.com/t5/How ... y/m-p/9339
https://www.paypal.com/us/smarthelp/art ... n)-faq2929

As previously can't say it will be of use but worth reading
https://www.outlook-apps.com/autoreply-paypal-email/
https://zapier.com/apps/gmail/integrati ... ypal-sales

[WWBman]

I must be missing something here.
In WWB's built-in PHP form processor script > Advanced there is an Auto Responder option.
Why can't this be used?

[BaconFries]

Think it is because it is simply a PayPal object ( Add to Cart or Buy Now) that is being used (although it is a form in its own right) and not a form that is generally used to send details.

[WWBman]

I see, thanks BF.

[crispy68]

Paypal offers something called Instant Payment Notifications where a thank you message is sent after a purchase:

https://developer.paypal.com/docs/api-b ... tions/ipn/

but it looks a bit daunting to me to set up. You may want to consider looking into some sort of a shopping cart that has this functionality built in.