authenticated smtp

luishmpaulo · Post by **luishmpaulo** » Thu Aug 05, 2021 3:32 pm

Hello people.

I put two new sites up, built "as usual", but the contact forms don't send messages to the customer's mailboxes.
Verified and correct emails and passwords.

The host works with authenticated smtp and then in the Advanced settings of form I changed it to SMTP mail engine and other settings according to the host, but the forms still don't send the msgs.

Some time ago I used DBTS to solve problems like this, but it is no longer among the available extensions.

Any tips?

This is the code template that the hosting company gave me:

1st step

Download PHP Mailer by clicking here and select the “PHPMailer_5.2.4.zip” option;

2nd step

Create a file with the extension “.php” (example: formrio.php) with the example code below and extract the file "PHPMailer_5.2.4.zip" in the same directory:

<?php

/* only triggers the form submission if there is $_POST['sendFormulario']*/

if (isset($_POST['sendForm'])){

/*** START - DATA TO BE CHANGED ACCORDING TO YOUR E-MAIL SETTINGS ***/

$enviaFormularioParaName = 'Name of the recipient who will receive the form';

$enviaFormularioParaEmail = 'email-do-recipient@domain';

$MailboxServerName = 'WebSite | Form';

$CaixaPostalServidorEmail = 'user@yourdomain.com.br';

$MailboxServerPassword = 'password';

/*** END - DATA TO BE CHANGED ACCORDING TO YOUR E-MAIL SETTINGS ***/

/* below are the main variables, which must be included in your form*/

$senderName = $_POST['senderName'];

$senderEmail = $_POST['senderEmail'];

$subject = $_POST['subject'];

$message = $_POST['message'];

$mensagemConcatenada = 'Form generated via website'.'<br/>';

$Concatenated message .= '------------------------------<br/><br/>';

$Concatenated message .= 'Name: '.$senderName.'<br/>';

$MensagemConcatenada .= 'Email: '.$senderEmail.'<br/>';

$messagemConcatenada .= 'Subject: '.$subject.'<br/>';

$Concatenated message .= '------------------------------<br/><br/>';

$messagemConcatenada .= 'Message: "'.$message.'"<br/>';

/*********************************** FROM HERE DO NOT CHANGE ********* ***************************/

require ('PHPMailer_5.2.4/class.phpmailer.php');

$mail = new PHPMailer();

$mail->IsSMTP();

$mail->SMTPAuth = true;

$mail->Charset = 'utf8_decode()';

$mail->Host = 'smtp.'.substr(strstr($MailMailServerEmail, '@'), 1);

$mail->Port = '587';

$mail->Username = $MailboxServerEmail;

$mail->Password = $MailboxServerPassword;

$mail->From = $MailMailServerEmail;

$mail->FromName = utf8_decode($MailboxServerName);

$mail->IsHTML(true);

$mail->Subject = utf8_decode($subject);

$mail->Body = utf8_decode($Concatenatedmessage);

$mail->AddAddress($sendFormToEmail,utf8_decode($sendFormToName));

if(!$mail->Send()){

$mensagemRetorno = 'Error sending form: '. print($mail->ErrorInfo);

}else{

$messagemRetorno = 'Form sent successfully!';

}

}

?>

<html lang="en-US">

<head>

<meta charset="utf-8">

<title>Authenticated Sample Form</title>

</head>

<body>

<?php

if(isset($Return message)){

echo $messageReturn;

}

?>

<form method="POST" action="" style="width:300px;">

<input type="text" name="senderName" placeholder="Full name" style="float:left;margin:10px;">

<input type="text" name="SenderEmail" placeholder="Email" style="float:left;margin:10px;">

<input type="text" name="Subject" placeholder="Subject" style="float:left;margin:10px;">

<textarea name="message" placeholder="Message" style="float:left;margin:10px;height:100px;width:200px;"></textarea>

<input type="submit" value="submit" name="submitForm" style="float:left;margin:10px;">

</form>

</body>

</html>

Note: The code used above is just an example.

BaconFries · Post by **BaconFries** » Thu Aug 05, 2021 3:48 pm

but the contact forms don't send messages to the customer's mailboxes.

See the following url reading from
Emails are not arriving in my inbox...
http://www.wysiwygwebbuilder.com/forum/ ... 10&t=32967

I changed it to SMTP mail engine and other settings according to the host, but the forms still don't send the msgs.

Please contact your host regarding the correct SMTP settings as only they can confirm you are using correctly. Again if emails are not arriving see the above link and read from
Emails are not arriving in my inbox... Please also note there is no help with custom code from your host only they can assist with this.
There is also no need to use the code from your host the forms generated by the software can do this for you is set correctly.

luishmpaulo · Post by **luishmpaulo** » Thu Aug 05, 2021 3:56 pm

Thanks!

MGD4me · Post by **MGD4me** » Thu Aug 05, 2021 5:27 pm

As BaconFries recommends, your ISP is the best source for what is needed, depending on how their servers are configured.

Example, if your website is installed on a Shared Host, then the form setting for SMTP Host might be localhost, or it might be the name of your website, or something else. Only your ISP can advise you on that.

In my case, I needed to set SMTP Host to be the name of the website, SSL, and to use port 465.

Good luck

roygore · Post by **roygore** » Fri Jan 21, 2022 6:15 pm

I have a similiar problem:

New website with 3 Contact forms each going to a different email address. All 3 forms have the same problem.

I have verified with the Host company that the following Mail Engine settings are correct:
Mail engine: SMTP
SMTP host: smtp.hosts.co.uk
SMTP port: 25
SMTP username: tringu3a.org.uk
SMTP password: S2s8n2**
SMTP encryption: none
Use SMTP Authentication: ticked

Page properties; File extension is set to: php

When I complete and send the form, I am imediately sent to my error page and the form is NOT sent.

If I untick SMTP Authentication - the form works correctly and the form is sent to all CC:s and BCC:s but NOT to the intended Email address.

Link to one of the 3 forms for reference: https://tringu3a.org.uk/contact-us.php

I'm out of ideas -help needed please.
Roy

Post by **Pablo** » Fri Jan 21, 2022 6:23 pm

Are you sure these are SMTP settings of the host (not of your ISP)?
Did you check the PHP error log on the serve to see why it's not accepted?

If the email is not sent (or received) then it's probably blocked somewhere.

See also the FAQ (Emails are not arriving in my inbox)
viewtopic.php?f=10&t=32967

wwonderfull · Post by **wwonderfull** » Sat Jan 22, 2022 11:15 am

roygore wrote: ↑Fri Jan 21, 2022 6:15 pm I have a similiar problem:

New website with 3 Contact forms each going to a different email address. All 3 forms have the same problem.

I have verified with the Host company that the following Mail Engine settings are correct:
Mail engine: SMTP
SMTP host: smtp.hosts.co.uk
SMTP port: 25
SMTP username: tringu3a.org.uk
SMTP password: S2s8n2**
SMTP encryption: none
Use SMTP Authentication: ticked

Page properties; File extension is set to: php

When I complete and send the form, I am immediately sent to my error page and the form is NOT sent.

If I untick SMTP Authentication - the form works correctly and the form is sent to all CC:s and BCC:s but NOT to the intended Email address.

Link to one of the 3 forms for reference: https://tringu3a.org.uk/contact-us.php

I'm out of ideas -help needed please.
Roy

Hello roy,
I think it is completely a server sided issue as I myself faced these problems with some servers. So change it, since then there were no problems receiving the emails. Would recommend you to use another smtp to test it and verify the issue. If you have a demo file you can share it.

roygore · Post by **roygore** » Sat Jan 22, 2022 7:19 pm

Thanks for the replies.

I would like to upload the web builder files for you to see what I have done and maybe spot something that I've done wrong.

I used to use http://up.labstack.com but it doesn't appear to be available any more. Do you know of a programe that I can use to upload web Builder files for you to access?

Roy

alan_sh · Post by **alan_sh** » Sat Jan 22, 2022 9:06 pm

Dropbox? You can create a free account.

BaconFries · Post by **BaconFries** » Sat Jan 22, 2022 9:14 pm

Probably the easiest way to share your project (.wbs) is to simply upload to your own server then provide a url to download from. You can also use one of the many free public server such as Mediafire and provide the generated url they give.
Note when doing any of this please remove all extensions / custom code you have added this makes it easier to see what may be wrong.

roygore · Post by **roygore** » Sun Jan 23, 2022 10:48 am

Thanks Alan and Baconfries for your suggestions.

As I already have a test site which I use to demonstrate things to clients, I have stripped down and put the relevant pages there: https://tringu3a.org.uk/testing/index.html . Go to the Contact Us page for the form.

Although I have already checked with the host provider who confirmed that the Mail Engine setttings are correct, I do think there may still be something not right on the host/server side.

Looking forward to hearing your thoughts and confirmation that nothing is wrong with the form setup.

I really appreciate everyones help.

Roy

Post by **Pablo** » Sun Jan 23, 2022 11:18 am

Did you check the PHP error log on the server?

roygore · Post by **roygore** » Sun Jan 23, 2022 11:58 am

I've had a look on my hosting account but can't find an error log to look at.

Any thoughts on where to look?

Post by **Pablo** » Sun Jan 23, 2022 12:11 pm

The location of the log is different for each web host, so you will need to ask your host.

roygore · Post by **roygore** » Sun Jan 23, 2022 12:17 pm

Thanks

As today is Sunday, I will contact the host company (who are LCN.com) tomorrow.

Roy

roygore · Post by **roygore** » Mon Jan 24, 2022 4:13 pm

Hello - I'm back again.

First of all, the hosting company (LCN) does not offer a facility for me to see any error logs through my account.

So, I have spent a lot of time on the phone with the hosting company technical department. They have identified, from the error files, that problem is that the contact form sending email address is invalid - see the following message from them:

The email address that is being used to send emails is not valid for this domain:

roy.gore@rlgconsulting.co.uk

You'll need to ensure that emails are being sent from tringu3a.org.uk as roy@tringu3a.org.uk in order for them to be sent.

I can't find anywhere in the contact form setup to change the sending email address. So, how and where do I change the sending email address? Can this be done by editing the php file?

Your help is greatly appreciated.
Roy

Post by **Pablo** » Mon Jan 24, 2022 4:16 pm

You can set the 'from' address in the properties of the form.

See also 'Emails are not arriving in my inbox' in my first reply.

roygore · Post by **roygore** » Mon Jan 24, 2022 4:40 pm

Ah - found it .

Will give this a try.

Thanks
Roy

roygore · Post by **roygore** » Mon Jan 24, 2022 4:53 pm

Great - that appears to have worked.

I didn't realise that the sending email address could be set in the properties.

Can thank you enough.

Roy

roygore · Post by **roygore** » Tue Jan 25, 2022 10:37 am

Still working with the Contact Us form and have read everything I can find about setting the form properties.

I see that by putting an email address in the 'From email' field, that it become the 'From' address when the message is sent. So after receiving the message, the user wants to reply to the message, the 'To' email address is the 'From email' address in the from properties.

It appears from the Help text that the 'Reply to' property can be changed to do various things. Can it be changed to set the reply email to equal the Email Address entered into the form by the user? If yes, what would the code be please?

Roy

Post by **Pablo** » Tue Jan 25, 2022 11:16 am

If the input field for the email is 'email', then use

Code: Select all

$_POST['email']

roygore · Post by **roygore** » Tue Jan 25, 2022 3:06 pm

Thanks Pablo for all your help.

Roy

www.wysiwygwebbuilder.com

authenticated smtp

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