installing update WWB 17.05

[J.V.]

Hi there,
got WWB 17.04 on WIN 10. Again I cant run update 17.05
Even uninstalled my WWB 17.04 to start from the very beginning!

Don´t know what I`m doing wrong. Running setup64.exe stops with
"An error occured while trying to create a file in the destination directory."
Destination folder/directory ist c:\ProgramFiles\WYSIWYG Web Builder 17
Don´t know what to do now, confusing. Need some help to restart from the beginning.

Regards
J.V.

[alan_sh]

Are you running with admin privs on your PC?

Alan

[Pablo]

This is most likely related to permissions.
- make sure you install the update as administrator
- make sure your firewall or virus-scanner is blocking the update
- make sure Windows ransomware protection does not block the update

[J.V.]

Hi Alan,
Hi to the experts,

when clicking and starting setup64.exe WIN 10 asks to enter the admin password. That´s okay then.
Setup starts! and a few seconds later the crash occurs.
Maybe the mistake is somehow earlier right after the download: Actually I don´t know what I`m doing.
Get 3 files visible within the zip
1. readme
2. license
3. setup64.exe
Then what to do with these files

• Unzip these files to somewhere ?

or

• Copy and paste these three files to somewhere ?

or

• run setup64.exe immediately there ?

I think it might be a folder problem! Can´t follow and don´t understand what WWB17 is doing or wants to do after clicking setup64.exe.

[Pablo]

Before running the setup you will need to unzip the files first.
For example, to your desktop or a temporary folder.
After unzipping the file you can click setup64.exe

[J.V.]

Hi Pablo,

• yesterday I uninstalled WWB17.0.4 – absolutly confused.

• Today I installed WWB 17.0.2 which I purchased early November; a special offer for registered customers.

• Installation successful

• Then found and installed wb17x64update for advanced users!

Now WWB 17.0.5 is up to date and is fine!!
Don´t feel like an advanced user after all this confusion
Anyway, I still don´t understand the context and correlation.