WYSIWYG 17 slow load on win 11

M0mgp · Post by **M0mgp** » Sun Apr 10, 2022 4:32 pm

Good day,
I have new win 11 machine.
Downloaded latest WYSIWYG version 03-04-2022 and entered my license number.
Task bar icon or short cut from home screen identical symptoms.

Turn on machine
Win 11 starts normally, within 3 seconds
Click on WYSIWYG icon in start bar or short cut
Wait up to 2 minutes for the program to load, after which time it works fine until I close and wish to start again, then the same symptoms again.
It may be me but I have no idea what is happening here, been using this program forever.
Assistance please
Garry

alan_sh · Post by **alan_sh** » Sun Apr 10, 2022 4:39 pm

I found WWB very slow to load when I was on holiday and using a very slow internet connection. When I turned networking off on my laptop (Windows 10), it loaded in 'normal' speed. I have no idea why.

Try turning the network off on your PC and see what happens.

Alan

Post by **Pablo** » Sun Apr 10, 2022 4:56 pm

Maybe the software is blocked by your virusscanner or firewall?
For example, 'check for updates' may be enabled. And if the connection with the server is blocked then it may take a while before it times out.

chapy · Post by **chapy** » Wed May 11, 2022 4:39 am

My WB v17.2.1, using Windows 11, has become very slow to open.
Once I click on the icon, the flash screen shows immediately and then disappears.
I then have to wait a minute or 2 before WB comes up.

Previously, It did not do this.

I have turned off access to the internet to check for updates.
I have given authorization to ignore the WB program folder in my MalewareBytes virus detector.
I have completely disconnected from internet and then opened WB to a local file, but that did not help.

Something has happened with the latest update???

Any suggestions?
Chap

Post by **Pablo** » Wed May 11, 2022 6:17 am

I doubt that this has anything to do with the update.
Maybe you have installed a lot of extensions, icon libraries or Goggle Fonts?

KingSparta · Post by **KingSparta** » Wed May 11, 2022 6:30 am

it takes 11 seconds for WYSIWYG is all loaded up on windows 11.

6 cores, with a screaming video board.
with 40 Terabyte drive (Raid)

alan_sh · Post by **alan_sh** » Wed May 11, 2022 8:58 am

Try turning your connection to the internet off (disable your network).

I bet it loads really fast.

Alan

wwonderfull · Post by **wwonderfull** » Wed May 11, 2022 9:43 am

It won't matter for us if wwb become heavier on file size taking more disk space but still working blazing fast. That's an improvement everyone would like I think.

M0mgp · Post by **M0mgp** » Mon May 16, 2022 7:58 am

Thank you alan_sh.
your suggestion works;

alan_sh wrote: ↑Wed May 11, 2022 8:58 am Try turning your connection to the internet off (disable your network).
Alan

After finding that the above suggestion did allow WWB to start at its normal blistering pace, 2 seconds, I revisited all my conne tions and settings. To my dismay nothing I can see to stop it loading normally, which is what I pre iously observed, all settings correct.

As a workaround, I will just disable internet when I start WWB then immediately turn it back on and all is fine.

Thanks to all for offers of assistance and suggestions.
Regards
Garry

alan_sh · Post by **alan_sh** » Mon May 16, 2022 8:05 am

Pablo - there is SOMETHING in the loading process - it's not just me that sees this.

Do you have a flow diagram of what happens? Could it be one of the Microsoft modules?

Alan

Post by **Pablo** » Mon May 16, 2022 9:20 am

During the loading process the following happens:
- check for updates (if enabled)
- initialize msftedit (richedit)
- initialize Direct2D
- show splash screen
- verify folders (system folder)
- load gradients, file types, animations, tables styles, swatches
- load web fonts
- load google fonts
- load icon libraries
- load extensions
- initialize UI

There should be no connections to the Internet if 'check for updates' is disabled.

jerryco · Post by **jerryco** » Mon May 16, 2022 11:06 am

Maybe the Windows 11 firewall does not recognize the signed application file?

alan_sh · Post by **alan_sh** » Mon May 16, 2022 6:01 pm

jerryco wrote: ↑Mon May 16, 2022 11:06 am Maybe the Windows 11 firewall does not recognize the signed application file?

No it's beyond that. It's after the splash screen when it seems to pause for a while if there's a slow intenet connected.

Alan

alan_sh · Post by **alan_sh** » Mon May 16, 2022 6:02 pm

Pablo, how do you verify folders? Is it a Windows system call? If so, maybe Windows is checking network links or something>

Alan

Post by **Pablo** » Mon May 16, 2022 6:08 pm

'Verify folders' is system call to make sure all folders (extensions, fonts etc) in the documents folder exist.
But, I doubt that this is related to this issue. It seems network related.

jerryco · Post by **jerryco** » Mon May 16, 2022 6:16 pm

Is it true that disabling the internet connection solves the problem? If so, why is that then?

alan_sh · Post by **alan_sh** » Mon May 16, 2022 6:20 pm

Pablo wrote: ↑Mon May 16, 2022 6:08 pm 'Verify folders' is system call to make sure all folders (extensions, fonts etc) in the documents folder exist.
But, I doubt that this is related to this issue. It seems network related.

With my systems, I have a bunch of network folders assigned to drive letters. I wonder if Windows does a scan of them every time you do that system call. I have them even if I am on a slow network.

I may check this later on and see whether not having them makes a difference.

Alan

alan_sh · Post by **alan_sh** » Mon May 16, 2022 7:27 pm

So I did a very quick test. Loaded up WWB with all my network and SUBST'ed connections. This is on a fast network and it took around 15 seconds to load up. I did this 3 times so things got cached.

I then disconnected all my drives (I had about 6 of them) and removed all the SUBST'ed drives (another 5). DId the load again - it took 10 seconds.

I then put my laptop in flight mode and did it again - 9 seconds.

Put all the network and subst'ed drives back and it took 13 seconds.

Bear in mind this is on a very fast wifi network - so the differences will be minimal.

So, my thoughts at the moment are looking at the system call to check the folders - I think Windows is doing something under the hood (I'm going way back in my memory when I used to do network and system programming with DOS & Windows) which means it checks all drives when looking at the system/data disks.

So can anyone else who is seeing this slowdown check what network drives or network connections they have?

Alan

jerryco · Post by **jerryco** » Mon May 16, 2022 8:42 pm

I'm not a deep techie but maybe some of these diagnostic tools can be of assistance?

https://www.nirsoft.net/system_tools.html

alan_sh · Post by **alan_sh** » Mon May 16, 2022 8:51 pm

You need a tool that can intercept the system call that Pablo uses and traces what it's really doing. I'm not sure there's anything outside the windows dev team that can do that.

Alan

jerryco · Post by **jerryco** » Mon May 16, 2022 9:47 pm

Doesn't this help?

LastActivityView
LastActivityView is a tool for Windows operating system that collects information from various sources on a running system, and displays a log of actions made by the user and events occurred on this computer. The activity displayed by LastActivityView includes: Running .exe file, Opening open/save dialog-box, Opening file/folder from Explorer or other software, software installation, system shutdown/start, application or system crash, network connection/disconnection and more... You can easily export this information into csv/tab-delimited/xml/html file or copy it to the clipboard and then paste into Excel or other software.

bkjohns · Post by **bkjohns** » Tue May 17, 2022 1:34 am

Alan, with all of those drives, where is WWB trying to run from? Is everything on one drive or have you set up WWB to use some of those 11 drives?

alan_sh · Post by **alan_sh** » Tue May 17, 2022 10:07 am

bkjohns wrote: ↑Tue May 17, 2022 1:34 am Alan, with all of those drives, where is WWB trying to run from? Is everything on one drive or have you set up WWB to use some of those 11 drives?

It all runs from my C: drive. All the others are just there for convenience.

Alan

alan_sh · Post by **alan_sh** » Tue May 17, 2022 10:10 am

jerryco wrote: ↑Mon May 16, 2022 9:47 pm Doesn't this help?

LastActivityView
LastActivityView is a tool for Windows operating system that collects information from various sources on a running system, and displays a log of actions made by the user and events occurred on this computer. The activity displayed by LastActivityView includes: Running .exe file, Opening open/save dialog-box, Opening file/folder from Explorer or other software, software installation, system shutdown/start, application or system crash, network connection/disconnection and more... You can easily export this information into csv/tab-delimited/xml/html file or copy it to the clipboard and then paste into Excel or other software.

Not really, it's a static view obtained from various files. What we need is something that is intercepting and monitoring system calls as they happen.

Alan

jerryco · Post by **jerryco** » Tue May 17, 2022 7:04 pm

Maybe this can help. https://www.nirsoft.net/utils/what_is_hang.html

alan_sh · Post by **alan_sh** » Tue May 17, 2022 8:55 pm

I tried that but it didn't see WWB at all. So, I guess it's not a 'hanging' situation, but just waiting for a system call to complete somewhere.

Alan

jerryco · Post by **jerryco** » Tue May 17, 2022 9:00 pm

I do assume you took note of this?

In order to detect hang problems of 64-bit applications, you must use the 64-bit version of WhatIsHang.

alan_sh · Post by **alan_sh** » Tue May 17, 2022 10:27 pm

Daniel Baran · Post by **Daniel Baran** » Thu May 19, 2022 5:52 pm

No suggestions to add; just a "for what it's worth".
I'm running WWB17 on a 4yo HP workstation that was upgraded from Win10 to Win11.
Not seeing this problem; load times are fast (2 seconds-ish).
Good luck,
DB

jerryco · Post by **jerryco** » Thu May 19, 2022 6:41 pm

Nothing to add either, but you are running the latest version?

Daniel Baran · Post by **Daniel Baran** » Thu May 19, 2022 7:06 pm

WWB is:
17.2.1 (May 2)

Windows is:
Edition Windows 11 Pro
Version 21H2
OS build 22000.675

Happy to provide any other info that might be useful.

BaconFries · Post by **BaconFries** » Thu May 19, 2022 7:36 pm

WWB is:17.2.1 (May 2)

The latest version is
WYSIWYG Web Builder 17.2.1 (last update: May 11, 2022)

Daniel Baran · Post by **Daniel Baran** » Thu May 19, 2022 8:05 pm

Okay, bumped to 17.2.1, May 11 version.
No discernable change.
Loading is still fast - 2 seconds or less.
I'm willing to do other tests if needed.

PS:
Just thought I should add that I have no extensions installed.

alan_sh · Post by **alan_sh** » Thu May 19, 2022 10:34 pm

Daniel Baran wrote: ↑Thu May 19, 2022 5:52 pm No suggestions to add; just a "for what it's worth".
I'm running WWB17 on a 4yo HP workstation that was upgraded from Win10 to Win11.
Not seeing this problem; load times are fast (2 seconds-ish).
Good luck,
DB

Are you running with any network drives loaded on a slow network?

Alan

Daniel Baran · Post by **Daniel Baran** » Thu May 19, 2022 10:55 pm

WWB is installed on and loads from the local system drive (SSD).
There are several smb shares on a TrueNAS Core server on the LAN, but drives are not "mapped" as drive letters to the workstation.
The workstation is on a gigabit wired interface and internet is 500/500 (fiber to the closet).
Also, auto-update in WWB is OFF.
If I misinterpreted your question, or missed anything, let me know.

alan_sh · Post by **alan_sh** » Fri May 20, 2022 8:31 am

I think it's mapped network drives that slows things down - at least that's my interpretation of what I've seen.

My home system is similar to yours - gigabit network. Reasonably fast wireless (up to 500mb/sec depends how far I am from the router). Synology NAS. 600/42 internet connections. But I have 6 mapped network drives.

Alan

Daniel Baran · Post by **Daniel Baran** » Fri May 20, 2022 4:50 pm

I've never liked the way Windows handles mapped network drives.
A while back I discovered a different method that seems to work better.
Instead of mapping drives, I tried the "Add a Network Location" feature in Windows Explorer.
It might be good to "unmap" any drives before trying this method.
Click through the wizard, and add the shares as a network address.
Something like this:
\\192.168.88.249\ShareName
In doing so, the shares will show in Windows Explorer as Folders instead of Drives.
I have no idea why, but since changing to this, I find that the shares are always immediately
available, and the odd lags in browsing networked shares are no longer present.
Since this is on the Windows configuration side, I assume it should work with most any NAS.
This might be worth a try.
Even if it does not solve the WWB load time issue, you may find accessing your shares to be smoother (as I have).
Good Luck
DB

alan_sh · Post by **alan_sh** » Fri May 20, 2022 8:00 pm

I'll give that a go. Cheers

Alan

alan_sh · Post by **alan_sh** » Sat May 21, 2022 1:43 pm

I tried it and load time went from 9 seconds to 4 seconds. Thats with 6 network drives replaced by 6 network liinks.

Impressive.

Alan

Daniel Baran · Post by **Daniel Baran** » Sat May 21, 2022 4:43 pm

Good to hear this.
Thanks for confirming your result.
Might be helpful to many.
DB

alan_sh · Post by **alan_sh** » Sat May 21, 2022 6:11 pm

The big test will be when I get it onto a slow network connection. I might try that soon - I have a mobile router lying around with a sim card.

Alan

alan_sh · Post by **alan_sh** » Sat May 21, 2022 6:49 pm

Just done that test using my TP-Link mobile router. Took around 4 seconds to load.

So, as far as I am concerned, I've found the issue - it's the network connected drives. And we have a solution too.

Alan

Daniel Baran · Post by **Daniel Baran** » Sat May 21, 2022 8:28 pm

It seems like this should probably be the default way to connect
local network shares to Windows boxes, but that Microsoft has
not done a good job of disseminating this method.