Auto Responder

[bjlolmaugh]

What would cause the client to receive the applicant's Auto Response?
The client is getting their side of the application, but they are also getting the Applicant's Auto Response email too.

[Pablo]

Maybe the input field 'email' is set as recipient?

[bjlolmaugh]

Maybe the input field 'email' is set as recipient?

Email is the applicant's field. What is supposed to go into that field?

[Pablo]

To be able to help you, I need a DEMO project (.wbs file) so I can see all your settings.
Also, please include a description how to reproduce this problem.

I do not need the complete project because that will only take more time to figure out what you have done.
Basically, I just need a small project with one page and object(s) that are relevant to your question.

For further details about how to share a project file, please see this FAQ:
viewtopic.php?f=10&t=82134

[bjlolmaugh]

To be able to help you, I need a DEMO project (.wbs file) so I can see all your settings.
Also, please include a description how to reproduce this problem.

I do not need the complete project because that will only take more time to figure out what you have done.
Basically, I just need a small project with one page and object(s) that are relevant to your question.

For further details about how to share a project file, please see this FAQ:
viewtopic.php?f=10&t=82134

Here is a link the application form WWB project as requested: https://www.websitesbybarbara.com/appli ... sample.zip
Everything stripped except the form.
Please review and advise how the Auto Responder should be set up so it only goes to the Applicant, not to the client.

Thank you.

[bjlolmaugh]

To be able to help you, I need a DEMO project (.wbs file) so I can see all your settings.
Also, please include a description how to reproduce this problem.

I do not need the complete project because that will only take more time to figure out what you have done.
Basically, I just need a small project with one page and object(s) that are relevant to your question.

For further details about how to share a project file, please see this FAQ:
viewtopic.php?f=10&t=82134

Hi Pablo,

I provided a link to the WWB project in my previous post. Is there anything else you need to know why my client is receiving the Auto Responder email that was sent to their applicant?

[Pablo]

The auto responder field is set the 'email'.

If this value is not set, then the auto responder email will be sent to 'mailfrom' which take also takes the value from the 'email' input.

Code: Select all

$mailto = 'application@....';
$mailfrom = isset($_POST['email']) ? $_POST['email'] : $mailto;
$autoresponder_to = isset($_POST['email']) ? $_POST['email'] : $mailfrom;

[bjlolmaugh]

The auto responder field is set the 'email'.

If this value is not set, then the auto responder email will be sent to 'mailfrom' which take also takes the value from the 'email' input.

Code: Select all

$mailto = 'application@....';
$mailfrom = isset($_POST['email']) ? $_POST['email'] : $mailto;
$autoresponder_to = isset($_POST['email']) ? $_POST['email'] : $mailfrom;

Hi Pablo,

I am not understanding what you are saying. Is the Input Field Name supposed to be left blank?

[Pablo]

No, if the email input field of the form is empty, then the auto responder email is sent to the mailto address.

[bjlolmaugh]

No, if the email input field of the form is empty, then the auto responder email is sent to the mailto address.

The "Input Field Name" is completed with "email". Shouldn't that be the email address of the applicant, as "email" is the field name for the applicant.

In addition to an email being sent to the applicant, it is also being sent to the Admin. I am trying to figure out why the email is going to the Admin in addition to going to the Applicant.

[Pablo]

By default, the message is sent to the 'Email Address' specified in the form's properties.
If the 'Auto Responder' option is enabled, a copy of the message is also sent to the email address entered by the user in the form's 'Email' field.
Additionally, since you've specified multiple addresses in the 'CC' field, the message is also sent to those recipients.

[bjlolmaugh]

By default, the message is sent to the 'Email Address' specified in the form's properties.
If the 'Auto Responder' option is enabled, a copy of the message is also sent to the email address entered by the user in the form's 'Email' field.
Additionally, since you've specified multiple addresses in the 'CC' field, the message is also sent to those recipients.

I did not specify multiple address in the CC field on the Auto Responder. The Auto Responder doesn't even have a place for CC email addresses.
As shown in the picture provided in my original post, there is a "from email" field. That has the Admin's email address of no_reply@....
Then at the bottom of the form, there is an "Input field name" ... that has the value of "email" which matches the form's email field that the user fills out.

Based on that ... the user IS getting the Auto Responders, as they should.
BUT.... the admin is also getting the Auto Responder email, exactly the same as the user.
The admin does need this Auto Responder email.
How do I eliminate it going to the Admin?

I'm not sure what it is that I am saying, or not saying, that you don't understand my request.

[Pablo]

I do understand your request, but it looks like you do not understand or appreciate my help.
'CC' is a property of the form, not of auto responder. You have set this in Email Address -> More

In your form. who is the 'admin'?

[bjlolmaugh]

I do understand your request, but it looks like you do not understand or appreciate my help.
'CC' is a property of the form, not of auto responder. You have set this in Email Address -> More

In your form. who is the 'admin'?

The admin is my client.

So ... if I am understanding you correctly, the CC will apply both to the Admin's email of form details AND to the Autoresponder?

[Pablo]

I think the CC also applies to auto responder.

[BaconFries]

The CC stands for carbon copy harking back to the days were you would use carbon paper to copy a letter to send to multiple persons.
When used in emails it allows someone other or others than the primary recipient to receive a copy of the email.
It also means the recipient in both the To field and CC field will be able to see each others email addresses. If this is not what you want then you may want to leave the CC field empty or blank.

[bjlolmaugh]

The CC stands for carbon copy harking back to the days were you would use carbon paper to copy a letter to send to multiple persons.
When used in emails it allows someone other or others than the primary recipient to receive a copy of the email.
It also means the recipient in both the To field and CC field will be able to see each others email addresses. If this is not what you want then you may want to leave the CC field empty or blank.

Thank you.
I completely understand what the CC stands for.
What wasn't clear was that I added CC addresses on the form processing. I thought this would only apply to the Admin email. I did not know that the CC also applies to all Auto Responders too.

I have fixed it at my end and it is resolved.

Thank you.