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*** SOLVED *** WB 15.07 Not Responding

Posted: Tue Sep 10, 2019 12:34 pm
by cbramsey1979
New issue happening, when I open the program, my project comes up, when I try and save or do anything I get a pop up that the program has quit responding. I have uninstalled and reinstalled the program, restarted computer and everything I know to do. Any suggestions?

Re: WB 15.07 Not Responding

Posted: Tue Sep 10, 2019 12:43 pm
by Pablo
Do you have the same problem with a new project or does it only happen with your existing project?
Do you have the same problem if you save to another location?
Maybe the location is not accessible for the software? For example, because your virus scanner or ransomware protection blocks it?

Re: WB 15.07 Not Responding

Posted: Tue Sep 10, 2019 12:44 pm
by cbramsey1979
It is happening with any action that is taken within the program.

Re: WB 15.07 Not Responding

Posted: Tue Sep 10, 2019 12:48 pm
by cbramsey1979
It seems that the access was blocked to the cloud folder. I did not have this problem with 15.06, I know that 15.07 is a minor update but it seems there was something that triggered the security. Thank you for your help.

Re: WB 15.07 Not Responding

Posted: Tue Sep 10, 2019 12:51 pm
by Pablo
There are no changes to the way files are saved or anythnig else major.
However, for security software even a small update is like a complete new version.

Re: *** SOLVED *** WB 15.07 Not Responding

Posted: Tue Sep 10, 2019 3:31 pm
by stlgreece
I am curious how you found where the security issue was. I am having the same problem but cannot find where I am being blocked.