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Web Builder Hung

Posted: Mon Sep 23, 2019 7:53 pm
by ncveggm
Hi Dear

I just updated to 15.1
I have a project for web site designed on the previous version, I update the project under the old version to the new version

The problem description:

1. I have main page have Header
2. Have flexgrid as footer
3. between the header and footer I have content place holder to display the other child pages

When I put mega menu in the header THE PROGRAM HUNG and display message to debug if I press current page preview . But When put the mega menu out side the header or remove mega menu every thing is fine

What is the problem

N.B: I cannot seen content place holder in the new version

Thanks

Re: Web Builder Hung

Posted: Mon Sep 23, 2019 8:28 pm
by Pablo
Are you maybe using Windows 7?
Have you installed Direct2d support?
viewtopic.php?f=10&t=85284

Or else I need a copy of your project file so I can see all your settings.

Re: Web Builder Hung

Posted: Mon Sep 23, 2019 10:06 pm
by ncveggm
Direct 2D option disabled in program setting I can not change

Re: Web Builder Hung

Posted: Tue Sep 24, 2019 6:01 am
by Pablo
So, you are using Windows 7?
Did you install Direct2d support?
viewtopic.php?f=10&t=86373

Re: Web Builder Hung

Posted: Tue Sep 24, 2019 2:05 pm
by ncveggm
This required update "Windows6.1-KB2670838-x64" is already installed on my system, but the 2D option disabled in setting

Image

https://drive.google.com/open?id=1XsxIl ... i-WaleJ10Y

Re: Web Builder Hung

Posted: Tue Sep 24, 2019 2:10 pm
by Pablo
This option is not available in Windows 7, it's for Windows 10 only (see the help).
However, the application should not hang.

Are you sure you have the latest update (15.1)?
If so, then what are the exact steps to reproude this problem.
Can you share your project file or a demo project?