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Cancelled Subscription Payments
Posted: Thu Sep 26, 2019 3:59 pm
by Gaz96
If you use the Paypal subscription button how can you facilitate a user cancelling that subscription? And if Paypal automatically cancels a subscription because of failed payment attempts how do you find out about this?
Many thanks in advance
Gary
Re: Cancelled Subscription Payments
Posted: Thu Sep 26, 2019 4:45 pm
by Pablo
Subscriptions is standard PayPal functionality, so everything is handled by PayPal.
https://www.paypal.com/us/smarthelp/art ... ns-faq2391
Re: Cancelled Subscription Payments
Posted: Thu Sep 26, 2019 7:27 pm
by BaconFries
As Pablos reply all PayPal Subscriptions are handled by them and not you. If a subscriber pays by there PayPal account and then decides to cancel then they have to login to their PP account and cancel. If another payment method is used they then should contact you directly asking you to unsubsribe and cancel.
https://www.paypal.com/va/smarthelp/art ... nt-faq1067