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WYSIWYG 16.0.2 Page Properties Issue

Posted: Tue Sep 29, 2020 2:46 pm
by faithfulfox
When I go to Page Properties and try to adjust the width or the length of a page the software crashes.
This has happened since the first introduction of V16 and was not solved with v2


Is this a known issue?
Is this an issue with everyone or just something with my computer? WUSIWUG 15 was fine.

Reinstallation did not solve the issue.

Re: WYSIWYG 16.0.2 Page Properties Issue

Posted: Tue Sep 29, 2020 3:13 pm
by Pablo
There are no known issues with page size settings.
What are the exact steps to reproduce this behavior?

Re: WYSIWYG 16.0.2 Page Properties Issue

Posted: Tue Sep 29, 2020 4:06 pm
by faithfulfox
On more examination, it is not just page size but also other dialog items.

Example: Go to page properties
Scroll to page size settings.
Click an up or down button for size or try to type a number
The software crashes - closes.

Next:
Go to a form on a php page
Open properties.
Try to replace the email address
The software crashes - closes.

I have also tried to do the first one on a blank project with no content and get the same results.

I have uninstalled the program and did a clean install with no solution.

Re: WYSIWYG 16.0.2 Page Properties Issue

Posted: Tue Sep 29, 2020 4:57 pm
by Pablo
No one else has reported any issues with this.
Are you using the English version?

Re: WYSIWYG 16.0.2 Page Properties Issue

Posted: Wed Sep 30, 2020 3:19 am
by faithfulfox
It is the English version.
I have made sure it is the newest release.
Since beginning this conversation I totally uninstalled the software and reinstalled it.
Version 15 works perfectly.
I am good a troubleshooting, but I cannot think of what else I can do.

Re: WYSIWYG 16.0.2 Page Properties Issue

Posted: Wed Sep 30, 2020 3:30 am
by BaconFries
Apart from having the English version installed is it the 32-bit or 64-bit? Are you sure you are using the latest version? Although it may say in the software "Hot" fixes are available that don't show but are available from the following with the date of release. WYSIWYG Web Builder 16.0.2 (build date: September 27, 2020)
https://www.wysiwygwebbuilder.com/download.html