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file not opening

Posted: Tue Jan 05, 2021 4:41 pm
by mrwillow
Hi,

I've recently changed laptops and brought over to it three WB files relating to websites built. However, while two open up, the one that I want to use does not. Also, this non-working one still opens on my old laptop.

Please advise,

DC

Re: file not opening

Posted: Tue Jan 05, 2021 4:47 pm
by alan_sh
We need more information:

So, for starters - what error message do you get? What files did you 'bring over' and where did you put them? Did you include all the sub directories associated with your site?

Cheers

Alan

Re: file not opening

Posted: Tue Jan 05, 2021 5:40 pm
by mrwillow
Hi Alan,

The error message simply says: "Failed to open document". As for the rest, as far as I am aware I carried over all the appropriate files and folders, and indeed one of my other WB project files opens, and all its associated files and folders were carried over in exactly the same way.

D.

Re: file not opening

Posted: Tue Jan 05, 2021 6:16 pm
by Pablo
Usually this indicates that extensions used by the project are missing.
Make sure you copy the entire 'Documents\WYSIWYG Web Builder folder to the other computer.

Re: file not opening

Posted: Thu Jan 07, 2021 12:39 pm
by mrwillow
Brilliant, that worked. Thank you, DC