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Unable to add any objects to page

Posted: Tue Mar 02, 2021 11:08 pm
by hinckleyit
I'm trying out WYSIWYG using the demo version. I have created a site and uploaded it but now when I try to add an object (layout grid, text, in fact anything) most of my content disappears and the "Built with..." image is displayed in a large area. Is this a limitation of WYSIWYG demo or is there an issue?

Can you guarantee me that if I purchase v16.2 that I will not have this problem?

Screen video can be viewed here:

https://youtu.be/xC5PnehMomM

Many thanks in advance

Mark

Re: Unable to add any objects to page

Posted: Wed Mar 03, 2021 5:05 am
by crispy68
Pablo can answer your question about limitations but I assure there are no issues like you described in the purchased version. It is the best web building software out there. I've used it since version 10.

Re: Unable to add any objects to page

Posted: Wed Mar 03, 2021 7:37 am
by Pablo
The demo version works the same as the full version. All features are fully functional, except for extensions.

It is difficult to see what you have done based on the video. I need the project file and a description how to reproduce this behavior.

Re: Unable to add any objects to page

Posted: Wed Mar 03, 2021 8:21 am
by hinckleyit
Thanks for the reply - please see attached the project file:

http://crystalcleancyprus.com/wpf3/pablo/for-pablo.wbs

Re: Unable to add any objects to page

Posted: Wed Mar 03, 2021 9:53 am
by Pablo
There is an error in the HTML structure, which causes a layout conflict.

Here is how you can solve it:
- add a new object, for example a 'Heading'
- find the object in the in the Object Manager (for me it was added 'about-us-grid')
- right click the object and select 'Remove from layer'

This should fix the structure.

Re: Unable to add any objects to page

Posted: Wed Mar 03, 2021 10:08 am
by hinckleyit
Brilliant support response! That fixed it....thank you.

I had purchased v14 before but I didn't really get on with it but since viewing a lot of videos, I am now certain that WYSIWYG is for me and I shall be purchasing the full version in the coming days.

Would I be entitled to a discount?

Regards and thanks again for your speedy response

Mark

Re: Unable to add any objects to page

Posted: Wed Mar 03, 2021 10:10 am
by Pablo
As an existing user you can get a discount:
http://www.wysiwygwebbuilder.com/howtoupgrade.html