form problem with yahoo address?

[davidsho]

I published a new form (http://gemcityballet.org/Picnic.php) that seems to work properly (not much activity yet) except for one person who gets the error page. It is a simple form with a few edit boxes and check boxes; one edit box asks for an email address and uses the email validation. I'm not using auto responder. The only things I can think of as a possible issue is that she has an email address that (1) is a yahoo.com address and (2) has an underscore in it. Is either of these email address issues likely to be a problem?

[crispy68]

So.....I take it you know what their address is. Have you tried yourself to enter their email address into your form to see what happens? I would not think that either should cause the error.

[davidsho]

crispy - good thought, and yes, I did try exactly that before I posted with the same result. I'll try some more experiments though - other yahoo email addresses, removing validation. I agree; I don't see why the address should cause a problem but I can't thinks of another differential cause.

[alan_sh]

I just had a look at your form. Are you aware you can enter a negative number of adults and children? Do you do validation on these? [I didn't click 'Submit', just in case...]

Alan

[davidsho]

Thanks for the tip, Alan.

[davidsho]

Mystery deepens. The form will not accept either yahoo.com or gmail.com addresses in the editbox, even if I turn off validation. The error page reports "SMTP error: data not accepted" Below is a link to the project file with just the index, form and error and success pages. Any help would be appreciated.

https://www.dropbox.com/sh/efsg9upydroz ... jKora?dl=0

[Pablo]

This error is unrelated tpo the form itself. It is a restriction of the webhost.
You can most likely solve this by setting the 'from' address of the form to an address of the same domain as the website.

[davidsho]

Thank you Pablo. Your suggestion fixed it. If I understand you correctly, my webhost is blocking the data simply because the data contains a yahoo or gmail address even though the address is not being used in sending the data? Or is it more complex than that?

[Pablo]

By default, if the name of email input field is 'email' then that address will be used as the from address. Some hosts do no allow this.

[davidsho]

Thank you!