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***SOLVED***Smartsupp icon on web site home page

Posted: Wed Sep 01, 2021 5:43 am
by Aris
Hi.

Probably this question may not be related to the operation of WEB BUILDER 16/64

But I would like to share it with you.

It concerns Smartsupp application. Although I paste the code on my home page (betwwen <HEAD> </HEAD>), it does not appear on internet.
All other web pages work perfectly with this application.

Is there something I must do?

Thank you.
Aris

Re: Smartsupp icon on web site home page

Posted: Wed Sep 01, 2021 6:01 am
by Pablo
Maybe you have pasted invalid code or maybe there is a conflict with other code on the page?
It is difficult to say anything meaningful about this without seeing what you have done.

Re: Smartsupp icon on web site home page

Posted: Wed Sep 01, 2021 8:09 am
by BaconFries
Although I am not familiar with this a quick search on Google shows that the code from Smartsuup it uses javascript. They recommend that you insert between <heads></head> tags* which should work. The reason why it may not work is
you may have enabled "Move Javascripts to end of the page" to resolve Go to Tools-> Options-> HTML and make sure in the Javascript section that "Move Javascripts to end of the page" is unchecked and try again.

Re: Smartsupp icon on web site home page

Posted: Wed Sep 01, 2021 3:21 pm
by Aris
Hello, BaconFries.

Thank you for the response.

I have checked this option, and it works well.

Aris

Re: Smartsupp icon on web site home page

Posted: Wed Sep 01, 2021 3:39 pm
by Aris
Hi Pablo.

I am sending to you the link of my WBS: https://docs.google.com/document/d/13oG ... ue&sd=true

I hope I have done with the correct way.

Thank you.

Re: Smartsupp icon on web site home page

Posted: Wed Sep 01, 2021 4:58 pm
by Pablo
In the Page Properties, you have selected 'Disable custom code', this means that the code will not be published.
You will need to uncheck this option.

Re: Smartsupp icon on web site home page

Posted: Wed Sep 01, 2021 5:10 pm
by Aris
Thnak you Pablo.

Your help is valuable!!!

Thank you again.

Aris Giavris