www.wysiwygwebbuilder.com

Hi,
I have just completed and uploaded my one page site which looks great when previewed within the software, but when uploaded, no images show up at all

Please help!
thanks in advance.

http://www.zorbathegreek.co.uk

BaconFries wrote: Wed Sep 15, 2021 10:48 pm Your images are not on the server please ensure that you have uploaded all images to the correct location and folder. They are also using invalid names i.e they should not contain any spaces, special characters or start with numbers.
See the following
viewtopic.php?f=10&t=131

Hi and thanks for your reply, I have not changed the location of any folders for different files. When I press 'publish' they all go to the main specified folder on the server correct?
I am totally stmped as to why all the other files have published but absolutely no images.....

I have been through the pics and made sure there are no spaces but still no images will show up on the server. The software does not report any errors on publishing.
Please help, I don't know what else to do.
Thanks

Make sure have "publish all files" selected in the publisher.

crispy68 wrote: Thu Sep 16, 2021 12:56 am Make sure have "publish all files" selected in the publisher.

Yes, I have 'published all files' and 'complete site' as well as complete site backup in zip format....

I hve even deleted everything on the server and uploaded it all again several times, but it's the same....no images.

This is very strange...not even one image will upload to my server....it just says 404 not on server.

why? what am I doing wrong?

Should there be a folder uploaded called 'images' ? if so it is not there, so for some reason it is not creating one.

Have you tried to publish to a folder on your computer? Try that and then look in the folder and see if there is a folder for your images.

Maybe the software is not allowed to created folder on the server? For example, because the permissions of the root folder are incorrect.
Or maybe the filenames are not valid for the server?

Over 100 images seem to be there now, in the 'images' folder.

Pablo wrote: Thu Sep 16, 2021 5:53 am Maybe the software is not allowed to created folder on the server? For example, because the permissions of the root folder are incorrect.
Or maybe the filenames are not valid for the server?

I have spoken to the hosting live chat help, who said..."Per my check, there is no issues on the server side.....I am highle recommend you to contact the developer"

HOWEVER...I have got it to work but had to literally drag my folders from my hard drive backup into the server. Now it works, but this needs to be looked into to see why the software would not create any folders. I even tried creating different folders on the server all with the same result.

When publishing locally, it's all good. so something is going on when uploading to the server. Its also strange that the software does not say there were any errors....at the end of the 'black screen' (which I get when uploading) I get the message 'published successfully"

Crazy right?

WWBman wrote: Thu Sep 16, 2021 8:20 am Over 100 images seem to be there now, in the 'images' folder.

yes i had to drag them myself into the server, the software would not create or upload any folders...only files

ha33y wrote: Thu Sep 16, 2021 8:38 am

WWBman wrote: Thu Sep 16, 2021 8:20 am Over 100 images seem to be there now, in the 'images' folder.

yes i had to drag them myself into the server, the software would not create or upload any folders...only files

What you could have done is publish the site "Locally" to see if it copied the images into the "Images" folder or not and then if not sure use an FTP software to upload it yourself.

zinc wrote: Thu Sep 16, 2021 8:41 am

ha33y wrote: Thu Sep 16, 2021 8:38 am

WWBman wrote: Thu Sep 16, 2021 8:20 am Over 100 images seem to be there now, in the 'images' folder.

yes i had to drag them myself into the server, the software would not create or upload any folders...only files

What you could have done is publish the site "Locally" to see if it copied the images into the "Images" folder or not and then if not sure use an FTP software to upload it yourself.

Hi, yes I did that and it published fine locally, but when uploaing to the server no folders were published. So i draggen them myself using Filezilla. But It would be nice to know why this is happening.

Then it sounds like a permission issue at least for WWB...

BTW love the food! Looks good!

I'm confused now!
When I first looked at the 'images' folder there were over 100 images.
Now when I look there are just over 50 and they are completely different images.

WWBman wrote: Thu Sep 16, 2021 8:58 am I'm confused now!
When I first looked at the 'images' folder there were over 100 images.
Now when I look there are just over 50 and they are completely different images.

see....crazy things going on.....i shouldn't have to drag folders in myself, that is silly. The software handles all of that automatically, but somewhere, something is astray....

ha33y wrote: Thu Sep 16, 2021 9:01 am

WWBman wrote: Thu Sep 16, 2021 8:58 am I'm confused now!
When I first looked at the 'images' folder there were over 100 images.
Now when I look there are just over 50 and they are completely different images.

see....crazy things going on.....i shouldn't have to drag folders in myself, that is silly. The software handles all of that automatically, but somewhere, something is astray....

To avoid this mess you should not just drag the images but the entire site. This way there would no issues.

ha33y wrote: Thu Sep 16, 2021 9:01 am

WWBman wrote: Thu Sep 16, 2021 8:58 am I'm confused now!
When I first looked at the 'images' folder there were over 100 images.
Now when I look there are just over 50 and they are completely different images.

see....crazy things going on.....i shouldn't have to drag folders in myself, that is silly. The software handles all of that automatically, but somewhere, something is astray....

I would:
Create a 'test' folder on the server.
Create a one-page test project containing e.g. one text object and one image.
Publish Entire Web Site/Publish All files (You'll need to create a new publish profile to publish to 'test' folder').
Go to site in browser.
Does that work?

WWBman wrote: Thu Sep 16, 2021 9:24 am

ha33y wrote: Thu Sep 16, 2021 9:01 am

WWBman wrote: Thu Sep 16, 2021 8:58 am I'm confused now!
When I first looked at the 'images' folder there were over 100 images.
Now when I look there are just over 50 and they are completely different images.

see....crazy things going on.....i shouldn't have to drag folders in myself, that is silly. The software handles all of that automatically, but somewhere, something is astray....

I would:
Create a 'test' folder on the server.
Create a one-page test project containing e.g. one text object and one image.
Publish Entire Web Site/Publish All files (You'll need to create a new publish profile to publish to 'test' folder').
Go to site in browser.
Does that work?

done....exactly the same thing. No image folder and therefore no image. the text is fine.

Mmmm, that does suggest a permissions issue.
As a test, create the test 'images' folder manually on the server.
My image folders have permissions of 0755
User: read, write, execute
Group: read, execute
World: read, execute

then repeat the Publish Entire Web Site/Publish All files.
That should work.
So if it does work then it looks like, as Pablo said earlier, that the permissions on the root folder are incorrect.

The permissions on my root are 0750:
User: Read, Write, Execute
Group: Read, Execute
World: none

WWBman wrote: Thu Sep 16, 2021 10:15 am Mmmm, that does suggest a permissions issue.
As a test, create the test 'images' folder manually on the server.
My image folders have permissions of 0755
User: read, write, execute
Group: read, execute
World: read, execute

then repeat the Publish Entire Web Site/Publish All files.
That should work.
So if it does work then it looks like, as Pablo said earlier, that the permissions on the root folder are incorrect.

The permissions on my root are 0750:
User: Read, Write, Execute
Group: Read, Execute
World: none

I asked the guy on live chat to check my permissions and he replied..."On the shared server you can't have root access, unfortunately"
so i dunno what to do

update...forget what he said, he is an idiot! i just found my permissions and they are set to 0755 on both zorba folder and the new test folder

the even more crazy thing is that I created my main site a week ago and had no problem there, all was great (after a few teething problems)
www.harrykonline.com

so how do we explain that? it's on the same server and zorbathegreek is a sub domain running in that dir.....oh boy I'm going mad!

As a test I suggested creating the 'images' folder manually and redoing the publish.
Have you tried that?

ha33y wrote: Thu Sep 16, 2021 10:38 am

WWBman wrote: Thu Sep 16, 2021 10:15 am Mmmm, that does suggest a permissions issue.
As a test, create the test 'images' folder manually on the server.
My image folders have permissions of 0755
User: read, write, execute
Group: read, execute
World: read, execute

then repeat the Publish Entire Web Site/Publish All files.
That should work.
So if it does work then it looks like, as Pablo said earlier, that the permissions on the root folder are incorrect.

The permissions on my root are 0750:
User: Read, Write, Execute
Group: Read, Execute
World: none

I asked the guy on live chat to check my permissions and he replied..."On the shared server you can't have root access, unfortunately"
so i dunno what to do

update...forget what he said, he is an idiot! i just found my permissions and they are set to 0755 on both zorba folder and the new test folder

just tried both 0750 and 0755 , makes no difference, all files are published but no folder is created by wyiwyg ......
I created a folder called images manually and published the site again and the images are put in there, so the issue is to do with actually creating the folders.

Maybe it's because it's a sub-domain.
What are the permissions on the root and the sub-domain folder?
Does Filezilla run as Administrator?
Try running WWB as Administrator.

WWBman wrote: Thu Sep 16, 2021 11:03 am Maybe it's because it's a sub-domain.
What are the permissions on the root and the sub-domain folder?
Does Filezilla run as Administrator?
Try running WWB as Administrator.

0750 - 0755

Are there any errors in the publish log?

Pablo wrote: Thu Sep 16, 2021 11:40 am Are there any errors in the publish log?

no...

16/09/2021 12:40:20.050 *** START OF PUBLISH ***

16/09/2021 12:40:20.050 Scanning publish folder...

16/09/2021 12:40:20.050 Found 5 file(s).

16/09/2021 12:40:26.726 Removing temporary files...

16/09/2021 12:40:26.726 Successfully published!

16/09/2021 12:40:26.726 *** END OF PUBLISH ***

WWBman wrote: Thu Sep 16, 2021 11:03 am Maybe it's because it's a sub-domain.
What are the permissions on the root and the sub-domain folder?
Does Filezilla run as Administrator?
Try running WWB as Administrator.

tried running Wysiwyg in admin mode and published again,....same thing...no folders created. only files....

If I manually create the folder and name it images, Wysiwyg does its thing and put all the files where they should be, but it will not create the folder itself....how strange.

So the main difference between the one that works and this one is that this one uses a sub-domain?
I should contact the host again and ask them about permissions on the sub-domain, just to eliminate that.

In the Publish options (use Edit) set the value to "all" and see what it produces.

Please set the log level to 'all'

Pablo wrote: Thu Sep 16, 2021 12:23 pm Please set the log level to 'all'

16/09/2021 13:42:24.595 *** START OF PUBLISH ***

16/09/2021 13:42:24.595 Scanning publish folder...

16/09/2021 13:42:24.595 Found 5 file(s).

16/09/2021 13:42:24.595 Transfering 5 file(s) using SFTP with SSH2 (Secure Shell)

16/09/2021 13:42:24.595 Connecting to premium84.web-hosting.com (Attempt 1 of 3)

16/09/2021 13:42:25.516 TRAN* Established TCP/IP connection with SSH server

16/09/2021 13:42:25.516 TRAN> SSH-2.0-PuTTY_Release_0.69

16/09/2021 13:42:25.516 TRAN< SSH-2.0-OpenSSH_5.3

16/09/2021 13:42:25.516 TRAN> KEXINIT

16/09/2021 13:42:25.516 TRAN< KEXINIT

16/09/2021 13:42:25.516 TRAN* Key Algorithms: diffie-hellman-group-exchange-sha256,diffie-hellman-group14-sha1

16/09/2021 13:42:25.516 TRAN* Host Key Algorithms: ssh-rsa,ssh-dss

16/09/2021 13:42:25.516 TRAN* Out Encryption: aes256-ctr,aes192-ctr,aes128-ctr

16/09/2021 13:42:25.516 TRAN* In Encryption: aes256-ctr,aes192-ctr,aes128-ctr

16/09/2021 13:42:25.516 TRAN* Out MAC: hmac-sha2-512,hmac-sha2-256,hmac-ripemd160,hmac-ripemd160@openssh.com

16/09/2021 13:42:25.516 TRAN* In MAC: hmac-sha2-512,hmac-sha2-256,hmac-ripemd160,hmac-ripemd160@openssh.com

16/09/2021 13:42:25.516 TRAN* Out Compress: none,zlib@openssh.com

16/09/2021 13:42:25.516 TRAN* In Compress: none,zlib@openssh.com

16/09/2021 13:42:25.516 TRAN> KEX_DH_GEX_REQUEST

16/09/2021 13:42:25.516 TRAN< KEX_DH_GEX_GROUP/KEXDH_REPLY

16/09/2021 13:42:25.532 TRAN> SSH2_MSG_KEX_DH_GEX_INIT

16/09/2021 13:42:25.532 TRAN< KEX_DH_GEX_REPLY

16/09/2021 13:42:25.532 TRAN* RSA host key signature verified

16/09/2021 13:42:25.532 TRAN> NEWKEYS

16/09/2021 13:42:25.532 TRAN< NEWKEYS

16/09/2021 13:42:25.532 TRAN* SSH Key Exchange Success.

16/09/2021 13:42:26.662 TRAN> SERVICE_REQUEST: ssh-userauth

16/09/2021 13:42:26.662 TRAN< SERVICE_ACCEPT

16/09/2021 13:42:26.662 TRAN> USERAUTH_REQUEST (none)

16/09/2021 13:42:26.662 TRAN< USERAUTH_FAILURE

16/09/2021 13:42:26.662 TRAN> USERAUTH_REQUEST (password)

16/09/2021 13:42:26.680 TRAN< USERAUTH_SUCCESS

16/09/2021 13:42:26.683 TRAN> CHANNEL_OPEN: session channel=101

16/09/2021 13:42:26.686 TRAN< CHANNEL_OPEN_CONFIRMATION: channel=101

16/09/2021 13:42:26.693 TRAN> CHANNEL_REQUEST: subsystem name="sftp"

16/09/2021 13:42:26.693 TRAN< WINDOW_ADJUST: channel=101 numBytes=2097152

16/09/2021 13:42:26.693 TRAN< CHANNEL_SUCCESS: channel=101

16/09/2021 13:42:26.693 SFTP> Sending SSH_FXP_INIT

16/09/2021 13:42:26.693 TRAN> CHANNEL_DATA: channel=101 numBytes=9

16/09/2021 13:42:26.709 TRAN< CHANNEL_DATA: channel=101 payloadSize=108

16/09/2021 13:42:26.709 SFTP< Received SSH_FXP_VERSION

16/09/2021 13:42:26.709 Creating directory home

16/09/2021 13:42:26.896 Creating directory home/harrykon

16/09/2021 13:42:27.084 Creating directory home/harrykon/public_html

16/09/2021 13:42:27.272 Creating directory home/harrykon/public_html/test

16/09/2021 13:42:27.459 Creating directory home/harrykon/public_html/test/images

16/09/2021 13:42:27.646 Uploading 'STAY HOME.jpg' from 'C:\Users\me\AppData\Local\Temp\~publish\images\' to 'home/harrykon/public_html/test/images/'

16/09/2021 13:42:28.772 Successfully uploaded file.

16/09/2021 13:42:28.772 SFTP> Sending SSH_FXP_MKDIR

16/09/2021 13:42:28.772 TRAN> CHANNEL_DATA: channel=101 numBytes=21

16/09/2021 13:42:28.772 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:28.787 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:28.787 SFTP> Sending SSH_FXP_MKDIR

16/09/2021 13:42:28.787 TRAN> CHANNEL_DATA: channel=101 numBytes=30

16/09/2021 13:42:28.787 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:28.787 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:28.802 SFTP> Sending SSH_FXP_MKDIR

16/09/2021 13:42:28.802 TRAN> CHANNEL_DATA: channel=101 numBytes=42

16/09/2021 13:42:28.802 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:28.818 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:28.818 SFTP> Sending SSH_FXP_MKDIR

16/09/2021 13:42:28.818 TRAN> CHANNEL_DATA: channel=101 numBytes=47

16/09/2021 13:42:28.833 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:28.833 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:28.833 SFTP> Sending SSH_FXP_MKDIR

16/09/2021 13:42:28.849 TRAN> CHANNEL_DATA: channel=101 numBytes=54

16/09/2021 13:42:28.849 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:28.865 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:28.865 SFTP> Sending SSH_FXP_OPEN

16/09/2021 13:42:28.865 TRAN> CHANNEL_DATA: channel=101 numBytes=73

16/09/2021 13:42:28.880 TRAN< CHANNEL_DATA: channel=101 payloadSize=42

16/09/2021 13:42:28.880 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:28.880 SFTP> Sending SSH_FXP_OPEN

16/09/2021 13:42:28.880 TRAN> CHANNEL_DATA: channel=101 numBytes=74

16/09/2021 13:42:28.880 TRAN< CHANNEL_DATA: channel=101 payloadSize=26

16/09/2021 13:42:28.896 SFTP< Received SSH_FXP_HANDLE

16/09/2021 13:42:28.896 SFTP> Sending SSH_FXP_WRITE

16/09/2021 13:42:28.896 TRAN> CHANNEL_DATA: channel=101 numBytes=32029

16/09/2021 13:42:28.896 SFTP> Sending SSH_FXP_WRITE

16/09/2021 13:42:28.896 TRAN> CHANNEL_DATA: channel=101 numBytes=32029

16/09/2021 13:42:28.912 SFTP> Sending SSH_FXP_WRITE

16/09/2021 13:42:28.912 TRAN> CHANNEL_DATA: channel=101 numBytes=32029

16/09/2021 13:42:28.912 SFTP> Sending SSH_FXP_WRITE

16/09/2021 13:42:28.927 TRAN> CHANNEL_DATA: channel=101 numBytes=12562

16/09/2021 13:42:28.927 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:28.927 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:28.927 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:28.943 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:28.943 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:28.943 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:28.958 TRAN< WINDOW_ADJUST: channel=101 numBytes=108999

16/09/2021 13:42:28.958 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:28.958 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:28.958 SFTP> Sending SSH_FXP_CLOSE

16/09/2021 13:42:28.974 TRAN> CHANNEL_DATA: channel=101 numBytes=17

16/09/2021 13:42:28.974 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:28.974 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:28.974 Uploading 'index.css' from 'C:\Users\me\AppData\Local\Temp\~publish\' to 'home/harrykon/public_html/test/'

16/09/2021 13:42:29.521 Successfully uploaded file.

16/09/2021 13:42:29.521 SFTP> Sending SSH_FXP_OPEN

16/09/2021 13:42:29.536 TRAN> CHANNEL_DATA: channel=101 numBytes=62

16/09/2021 13:42:29.536 TRAN< CHANNEL_DATA: channel=101 payloadSize=26

16/09/2021 13:42:29.536 SFTP< Received SSH_FXP_HANDLE

16/09/2021 13:42:29.536 SFTP> Sending SSH_FXP_WRITE

16/09/2021 13:42:29.536 TRAN> CHANNEL_DATA: channel=101 numBytes=879

16/09/2021 13:42:29.552 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:29.552 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:29.552 SFTP> Sending SSH_FXP_CLOSE

16/09/2021 13:42:29.568 TRAN> CHANNEL_DATA: channel=101 numBytes=17

16/09/2021 13:42:29.568 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:29.568 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:29.583 Uploading 'index.html' from 'C:\Users\me\AppData\Local\Temp\~publish\' to 'home/harrykon/public_html/test/'

16/09/2021 13:42:30.506 Successfully uploaded file.

16/09/2021 13:42:30.506 SFTP> Sending SSH_FXP_OPEN

16/09/2021 13:42:30.521 TRAN> CHANNEL_DATA: channel=101 numBytes=63

16/09/2021 13:42:30.521 TRAN< CHANNEL_DATA: channel=101 payloadSize=26

16/09/2021 13:42:30.521 SFTP< Received SSH_FXP_HANDLE

16/09/2021 13:42:30.521 SFTP> Sending SSH_FXP_WRITE

16/09/2021 13:42:30.521 TRAN> CHANNEL_DATA: channel=101 numBytes=771

16/09/2021 13:42:30.537 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:30.537 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:30.553 SFTP> Sending SSH_FXP_CLOSE

16/09/2021 13:42:30.553 TRAN> CHANNEL_DATA: channel=101 numBytes=17

16/09/2021 13:42:30.553 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:30.553 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:30.553 Uploading 'Untitled2.css' from 'C:\Users\me\AppData\Local\Temp\~publish\' to 'home/harrykon/public_html/test/'

16/09/2021 13:42:31.100 Successfully uploaded file.

16/09/2021 13:42:31.100 SFTP> Sending SSH_FXP_OPEN

16/09/2021 13:42:31.115 TRAN> CHANNEL_DATA: channel=101 numBytes=66

16/09/2021 13:42:31.115 TRAN< CHANNEL_DATA: channel=101 payloadSize=26

16/09/2021 13:42:31.115 SFTP< Received SSH_FXP_HANDLE

16/09/2021 13:42:31.115 SFTP> Sending SSH_FXP_WRITE

16/09/2021 13:42:31.115 TRAN> CHANNEL_DATA: channel=101 numBytes=1701

16/09/2021 13:42:31.130 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:31.130 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:31.130 SFTP> Sending SSH_FXP_CLOSE

16/09/2021 13:42:31.130 TRAN> CHANNEL_DATA: channel=101 numBytes=17

16/09/2021 13:42:31.146 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:31.146 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:31.146 Uploading 'Untitled2.zip' from 'C:\Users\me\AppData\Local\Temp\~publish\' to 'home/harrykon/public_html/test/'

16/09/2021 13:42:31.880 Successfully uploaded file.

16/09/2021 13:42:31.880 SFTP> Sending SSH_FXP_OPEN

16/09/2021 13:42:31.880 TRAN> CHANNEL_DATA: channel=101 numBytes=66

16/09/2021 13:42:31.880 TRAN< CHANNEL_DATA: channel=101 payloadSize=26

16/09/2021 13:42:31.896 SFTP< Received SSH_FXP_HANDLE

16/09/2021 13:42:31.896 SFTP> Sending SSH_FXP_WRITE

16/09/2021 13:42:31.896 TRAN> CHANNEL_DATA: channel=101 numBytes=32029

16/09/2021 13:42:31.896 SFTP> Sending SSH_FXP_WRITE

16/09/2021 13:42:31.896 TRAN> CHANNEL_DATA: channel=101 numBytes=32029

16/09/2021 13:42:31.912 SFTP> Sending SSH_FXP_WRITE

16/09/2021 13:42:31.912 TRAN> CHANNEL_DATA: channel=101 numBytes=32029

16/09/2021 13:42:31.912 SFTP> Sending SSH_FXP_WRITE

16/09/2021 13:42:31.912 TRAN> CHANNEL_DATA: channel=101 numBytes=14501

16/09/2021 13:42:31.912 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:31.928 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:31.928 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:31.928 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:31.943 TRAN< WINDOW_ADJUST: channel=101 numBytes=99763

16/09/2021 13:42:31.943 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:31.943 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:31.958 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:31.958 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:31.958 SFTP> Sending SSH_FXP_CLOSE

16/09/2021 13:42:31.958 TRAN> CHANNEL_DATA: channel=101 numBytes=17

16/09/2021 13:42:31.958 TRAN< CHANNEL_DATA: channel=101 payloadSize=37

16/09/2021 13:42:31.974 SFTP< Received SSH_FXP_STATUS

16/09/2021 13:42:32.161 Publish done!

16/09/2021 13:42:32.177 Removing temporary files...

16/09/2021 13:42:32.177 Successfully published!

16/09/2021 13:42:32.177 *** END OF PUBLISH ***

In this log, everything seems to be ok.
The images are successfully uploaded (according to the server response).

Pablo wrote: Thu Sep 16, 2021 1:57 pm In this log, everything seems to be ok.
The images are successfully uploaded (according to the server response).

Yes that is what I can see too, so what could be the problem?
and since they have been uploaded, where are they?
This is so crazy to me

What is the url of the subdomain and the 'test' site.
BTW the image 'STAY HOME.jpg' shouldn't contain a space.

WWBman wrote: Thu Sep 16, 2021 2:15 pm What is the url of the subdomain and the 'test' site.
BTW the image 'STAY HOME.jpg' shouldn't contain a space.

Thanks I have amended the name to no avail

https://harrykonline.com/test/index.html

chatting to hosting online now and he does not see anything blocking or any errors server-side, he said...."It looks like the issue is in the script itself and it is needed to check the path to the subfolders."
Also the sub domins have the same permissions as the root directory so there should be no problems.

everyone is completely stumped by this issue, he has gone to the rest of his team to see if anyone else may have any ideas....

to be honest I can't see how it would be Wysiwyg becasue I managed to upload my main site last week....waiting for answers from them and if anyone else has any other ideas, please let me know. I need to get to the bottom of this.

Are you sure the files are in the right folder?

This folder does not seem to exist:
https://harrykonline.com/test/images/

Note: if it works on the main domain then this can only be a configuration issue.
For the software it does not make a difference where the files are being uploaded to.
No matter where the files are uploaded to, the software will always use the same instructions.

If the server response is 'successful uploaded' then it can only be a server a related issue, right?

Also, note that the software works for hundreds of other users. So, your web host may blame the software, but there has never been an issue before.

Pablo wrote: Thu Sep 16, 2021 2:49 pm Are you sure the files are in the right folder?

This folder does not seem to exist:
https://harrykonline.com/test/images/

Note: if it works on the main domain then this can only be a configuration issue.
For the software it does not make a difference where the files are being uploaded to.
No matter where the files are uploaded to, the software will always use the same instructions.

If the server response is 'successful uploaded' then it can only be a server a related issue, right?

Also, note that the software works for hundreds of other users. So, your web host may blame the software, but there has never been an issue before.

That's exactly the point Pablo..."the server does not exist" becasue for some reason it is not being created, either by the software, or the server is blocking it from being created..... That's why when I created it manually, the software went ahead and placed all the images in that folder. So the question is....why is the folder not being created?

It’s not being created or it’s being created somewhere else.
Try doing a search on the server from the root for the images folder, to eliminate the latter.

Just got this reply from the hosting....
"Unfortunately, we do not have any issues from our side. Please recheck the issue with your software, because it is looks like the software isn't able to create the folder in the root document."
...."We have checked the main issues from our side - there are no any, if the software developer can say us the main issue that we need look into, sure, we will be happy to check it, but for now, we do not see any issues from the server side."

what do you think Pablo, any ideas I can tell them to check?

WWBman wrote: Thu Sep 16, 2021 3:03 pm It’s not being created or it’s being created somewhere else.
Try doing a search on the server from the root for the images folder, to eliminate the latter.

will do that now thanks...

ha33y wrote: Thu Sep 16, 2021 3:10 pm

WWBman wrote: Thu Sep 16, 2021 3:03 pm It’s not being created or it’s being created somewhere else.
Try doing a search on the server from the root for the images folder, to eliminate the latter.

will do that now thanks...

just checked, the only images folder in the root is from my main site which has only the images contained for that site. I thought perhaps the software could be insterting images from other sites in there too but it doesn't look that way.
So we are stuck with problem that the folder is not being created.....for whatever reason, and everyone is totally in the dark.....why me????

Completely clear the 'test' folder on the server.
Publish to a folder on your PC.
Run Filezilla and transfer the entire folder contents to the server (let it create the image folder).
See if Filezilla creates the image folder.

WWBman wrote: Thu Sep 16, 2021 3:18 pm Completely clear the 'test' folder on the server.
Publish to a folder on your PC.
Run Filezilla and transfer the entire folder contents to the server (let it create the image folder).
See if Filezilla creates the image folder.

ok just did that as you said and it works perfectly. Folder and all files created successfully from filezilla.

https://harrykonline.com/test2/index.html

what do you think Pablo, any ideas I can tell them to check?

But.. why does it works for your other site?
For the software there is no difference, it is just another location!
I still think this is an issue with permissions.

Did you try to transfer the same files with FileZilla?

Pablo wrote: Thu Sep 16, 2021 3:46 pm

what do you think Pablo, any ideas I can tell them to check?

But.. why does it works for your other site?
For the software there is no difference, it is just another location!
I still think this is an issue with permissions.

Did you try to transfer the same files with FileZilla?

exactly the same files as before, i tried with Wysiwyg in 2 separate directories and no folder was created which would indicate server not allowing it to do so, however, I just did it with Filezilla and all done in a few seconds as you can see from the link above, so the server is not blocking folder creation or does not seem to have any issues with permissions, just works immediatley with filezilla, so I don't understand what's going on.


....and actually i don't know if you remember, but when creating my other site a few weeks ago, I had problems with images not showing up in there too, but somehow it worked eventually and i don't know why....

So, you can upload the same files with FileZilla?
Are you using the same FTP setitngs?