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form not sending emails

Posted: Mon Aug 08, 2022 7:28 pm
by va3ts
Hello, I have read other post regarding forms not sending emails, and I have the same issue. Forms that did work, are now not working. The form is filled out, and sent, the success page is displayed but no emails are received.
https://gbarc.ca/election.php
the same with
https://gbarc.ca/contact.php

the site uses php, I have tried firefox and edge with the same results

I have manually checked the emails involved and they are working using thunderbird etc.

thanks for any help... Tom

Re: form not sending emails

Posted: Mon Aug 08, 2022 7:55 pm
by BaconFries
If it has suddenly stop working then something must have changed on the server unless you yourself have made changes.
Please read from the following
Emails are not arriving in my inbox...
viewtopic.php?f=10&t=32967

Re: form not sending emails

Posted: Mon Aug 08, 2022 9:56 pm
by va3ts
I checked the host and disabled something called DKIM, also checked spam assassin settings and log but saw nothing. To say that this was the first time would not be accurate. It seems I have had to play with this form email lots of times although publishing"all" files for the page seemed to solve it.
If the host is the issue, what questions do I ask.
Here are all the php settings used on my site
https://gbarc.ca/info.php

regards Tom

Re: form not sending emails

Posted: Mon Aug 08, 2022 11:39 pm
by va3ts
This website, is part of the same account on the same host as gbarc.ca ...however, the contact form here works, I haven't published to this site for a couple of weeks https://www.va3ts.ca/contact.php

Re: form not sending emails

Posted: Tue Aug 09, 2022 4:26 am
by Pablo
It is important to understand that the emails are sent by the webserver.
So, if it suddenly stopped working then this is most likely a server related issue. The form page does not change itself.

The tips in the form FAQ may also be helpful:
https://www.wysiwygwebbuilder.com/forum ... hp?t=32967

If after reading this, it still does not work then please contact the webhost and ask them why it stopped working.
The web host should be able to tell you what goes wrong based on their server logs.
Based on the feedback you can then tweak the settings of your form.

Re: form not sending emails

Posted: Tue Aug 09, 2022 12:26 pm
by va3ts
Other emails from the same server work fine, it's just the ones sent by the form.

Re: form not sending emails

Posted: Wed Aug 10, 2022 10:02 am
by Pablo
Did you ask your webhost why the emails are not send?
For example, maybe the server does not support PHP Mail or maybe there is a mistake in your form configuration?

Re: form not sending emails

Posted: Wed Aug 10, 2022 12:12 pm
by va3ts
I think we have it resolved, the problem turned out to be spamassassin settings deleting any detected emails. thanks