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Serial number/ 17.x activation
Posted: Wed Sep 07, 2022 3:14 pm
by SAWD1507
I originally purchased WB some time ago and had a valid email address for activation. I no longer have access to that email address as the domain is no longer used.
I have now had to reinstall software on a new computer but cannot activate WB 17.x
I can supply a new email address as well as a serial number of a previous version which is obviously invalid.
Can you assist in this without me purchasing yet another copy of the software?
Thanks
Re: Serial number/ 17.x activation
Posted: Wed Sep 07, 2022 3:19 pm
by BaconFries
What version did you previously purchase? Note to be able to activate version 17 you must have purchased a licence for it as no other licence is usable.
Re: Serial number/ 17.x activation
Posted: Wed Sep 07, 2022 3:20 pm
by Pablo
You will use the email address that was used to purchase the license, because the serial number is associated with that email address.
It does not need to be a valid/working email address.
If you need further assistance then please contact
orders@pablosoftwaresolutions.com
Re: Serial number/ 17.x activation
Posted: Wed Sep 07, 2022 3:22 pm
by SAWD1507
I have the serial numbers from v 10.x to 12.x on an old email, but for versions past those the activations were sent to the email that I no longer have access to...I purchased all versions up to 17.x but as indicated, the email used to purchase it is no longer available as the domain no longer exits.
Re: Serial number/ 17.x activation
Posted: Wed Sep 07, 2022 3:23 pm
by SAWD1507
Thank you Pablo, I think it best I contact the above address mentioned.
Re: Serial number/ 17.x activation
Posted: Wed Sep 07, 2022 6:25 pm
by SAWD1507
Thank you Pablo, the problem has now been resolved with your email.