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I can't upgrade to version 18

Posted: Wed Nov 16, 2022 12:21 pm
by luishmpaulo
I can't upgrade to version 18 with the discount link.
After inserting my version 17 serial I am taken to a page that says "your cart is empty". Then, when I "go back to shopping" to fill in the data, there is no discount...

I didn't receive an email with a discount coupon at either of the two addresses I left.

Re: I can't upgrade to version 18

Posted: Wed Nov 16, 2022 12:31 pm
by Pablo
Maybe the website is blocked by your firewall or virus scanner?
Or maybe it's a browser issue
Did you also try another browser?

If you did not get an email then it was most likely blocked by your spam filter or ISP.
I have forwarded the email to you manually from different email accounts.

Re: I can't upgrade to version 18

Posted: Wed Nov 16, 2022 12:42 pm
by luishmpaulo
Oh! Now the email has arrived! I bought the plus version, with the extension packs. Thanks!

Re: I can't upgrade to version 18

Posted: Wed Nov 16, 2022 12:48 pm
by Pablo
Thanks for your order!