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Cannot receive my registration form

Posted: Tue Aug 01, 2023 8:19 pm
by Pauluso
Hi there,

I cannot receive my registration on my email when I click on "send" on this page and it worked fine before.
http://www.theoric.org/trinityfrench/website/page4.php

Can you tell me why it does not work anymore?

Re: Cannot receive my registration form

Posted: Tue Aug 01, 2023 9:23 pm
by BaconFries
If you haven’t changed anything in the software then it generally means a issue on the server. It is also difficult to say as it could be anything from emails going to your spam folder or being blocked by your host/server or any other issue. What does the error log say is there any issue being generated please provide a copy of the log.
See the following:
Emails are not arriving in my inbox...
viewtopic.php?f=10&t=32967

I noticed that you have had similar issues how did you resolve it then
See:
https://wysiwygwebbuilder.com/forum/vie ... 18#p478018

Re: Cannot receive my registration form

Posted: Sun Aug 06, 2023 1:39 am
by Pauluso
Hi there,

How do you explain that I can receive a registration from any email address except from gmail.com
I tested with my own addresses: rictrin2013@gmail.com or trinityrichard@gmail.com and I receive nothing. However if I try with hotmail.com, outlook.com or any email addresses, I received them. I called my server provider and they told me that everything is supposed to work with gmail as nothing is blocked on their side. They checked everything. They referred me to you. Is there anything I must do in my pages if I want to receive any emails with a gmail.com? The new page where you can test it is here: theoric.org/trinityfrench/website/index.html

I do believe that you can help me. I am not a programmer, but you are. Thank you.

Re: Cannot receive my registration form

Posted: Sun Aug 06, 2023 7:18 am
by Pablo
Firstly, this has nothing to do with programming. This is a configuration issue.
If it previously worked and suddenly stopped without you changing anything then the webhost must have changed something on their server side.

The script does not care which email address you are using. Emails are sent the same way for every email address (via the server, based on your configuration).
I think the server blocks the email if the 'from address' is gmail.
Did you try to set a different 'from' address in the properties?

See also the FAQ:
viewtopic.php?f=10&t=32967

Re: Cannot receive my registration form

Posted: Sun Aug 06, 2023 12:03 pm
by Pauluso
Hi there,

Where do we go to do it?
Did you try to set a different 'from' address in the properties?

Re: Cannot receive my registration form

Posted: Sun Aug 06, 2023 12:28 pm
by Pablo
Please see the FAQ: Emails are not arriving in my inbox -> Item 5
viewtopic.php?f=10&t=32967

If you need further assistance then please share the PHP error log. See also the FAQ: *** VERY IMPORTANT NOTE ***

Re: Cannot receive my registration form

Posted: Sun Aug 06, 2023 2:13 pm
by Pauluso
I am sorry but where should I see the error message log? I don’t receive any message of error.

Re: Cannot receive my registration form

Posted: Sun Aug 06, 2023 2:29 pm
by Pablo
The location of the PHP error log is different for every webhost, so only your web host can help you with that.
But usually you can access it via the host's control panel.

Re: Cannot receive my registration form

Posted: Mon Aug 07, 2023 4:22 pm
by Pauluso
Hi there,

Here is the error log message. But I see nothing in there that has to do with being unable to put my gmail address in my form. I have read what you asked me to read and I found no help in that at all. Besides, I cannot see where to go to see the window "More Form Processor Properties" as in your help. Where must I click to see this window popping up?

In the meantime, here is the log error message:

2023-08-07 15:50:32 UTC [apache][core:info] [pid 27088] [client 100.40.210.53:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/none, referer: http://www.theoric.org/trinityfrench/website/page4.css

2023-08-07 15:36:11 UTC [apache][core:info] [pid 89009] [client 207.46.13.223:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/sitemaps.xml

2023-08-07 15:26:06 UTC [apache][core:info] [pid 95152] [client 100.40.210.53:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/none, referer: http://www.theoric.org/trinityfrench/website/page2.css

2023-08-07 14:34:10 UTC [apache][core:info] [pid 22264] [client 40.77.167.37:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/simonebamba/Apol_04/018_IntroDebate/018A1_IntrDebate.html

2023-08-07 14:18:11 UTC [apache][core:info] [pid 875] [client 98.182.36.159:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/raybarnett/ThD/My Father\x92s Names_02.pdf

2023-08-07 14:16:32 UTC [apache][core:info] [pid 44550] [client 66.249.64.230:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/ads.txt

2023-08-07 09:41:35 UTC [apache][core:info] [pid 71420] [client 52.167.144.19:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/sitemaps.xml

2023-08-07 08:50:58 UTC [apache][core:info] [pid 22559] [client 40.77.167.230:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/sitemaps.xml

2023-08-07 08:04:17 UTC [apache][core:info] [pid 48352] [client 207.46.13.223:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/kouyabienvenu/Apol_04/012_BibleDiff/

2023-08-07 06:24:45 UTC [apache][core:info] [pid 9544] [client 40.77.167.139:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/valerythelemaque/Apol_06A/35R1 FaithReasonCollection/rahablie.pdf

2023-08-07 02:36:55 UTC [apache][core:info] [pid 81974] [client 207.46.13.223:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/georgesfranck/Apol_06A/35R1 FaithReasonCollection/holyscri.pdf

2023-08-07 00:55:15 UTC [apache][core:info] [pid 33189] [client 207.46.13.223:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/arnoldbeauvais/Apol_04/018_IntroDebate/

2023-08-07 00:16:30 UTC [apache][core:info] [pid 75541] [client 66.249.64.230:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/abnertrinity/Bible 1/Readings/222R2_ Intro To Bible.pdf

2023-08-06 23:46:29 UTC [apache][core:info] [pid 10376] [client 66.249.70.65:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/ads.txt

2023-08-06 23:02:42 UTC [apache][core:info] [pid 55158] [client 52.167.144.219:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/samuelsthilaire/Apol_04/018_IntroDebate/018A1_IntrDebate.html

2023-08-06 21:58:08 UTC [apache][core:info] [pid 65911] [client 207.46.13.223:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/brunoloukanou/MDV22 John/28-John 6 34-40.pdf

2023-08-06 21:46:28 UTC [apache][core:info] [pid 59993] [client 66.249.70.67:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/ads.txt

2023-08-06 20:57:05 UTC [apache][core:info] [pid 67834] [client 52.167.144.83:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/jeandidier/Apol_06A/35R1 FAITH REASON COLLECTION/gene1-11.pdf

2023-08-06 19:55:41 UTC [apache][core:info] [pid 55496] [client 66.249.64.230:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/raybarnett/ThD/My Father\xc2\x92s Names.pdf

2023-08-06 18:46:31 UTC [apache][core:info] [pid 14624] [client 66.249.64.231:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/ads.txt

2023-08-06 15:06:02 UTC [apache][core:info] [pid 89112] [client 120.11.92.2:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/tcts/index.php, referer: http://theoric.org/

2023-08-06 14:46:27 UTC [apache][core:info] [pid 90192] [client 66.249.64.230:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/ads.txt

2023-08-06 14:03:46 UTC [apache][core:info] [pid 87160] [client 27.56.91.29:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/none, referer: http://www.theoric.org/trinityfrench/website/page4.css

2023-08-06 08:24:55 UTC [apache][core:info] [pid 38226] [client 86.29.144.222:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/none, referer: https://www.theoric.org/trinityfrench/website/page4.css

2023-08-06 08:08:54 UTC [apache][core:info] [pid 13411] [client 51.9.197.229:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/none, referer: http://www.theoric.org/trinityfrench/website/page4.css

2023-08-06 07:19:21 UTC [apache][core:info] [pid 53772] [client 14.139.198.211:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/none, referer: http://www.theoric.org/trinityfrench/website/page4.css

2023-08-06 03:29:23 UTC [apache][core:info] [pid 31476] [client 223.231.117.48:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/none, referer: http://www.theoric.org/trinityfrench/website/page3.css

2023-08-06 02:58:20 UTC [apache][core:info] [pid 92205] [client 86.29.144.222:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/none, referer: https://www.theoric.org/trinityfrench/website/page3.css

2023-08-06 02:44:48 UTC [apache][core:info] [pid 78389] [client 100.40.210.53:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/none, referer: http://www.theoric.org/trinityfrench/website/page2.css

2023-08-06 02:39:13 UTC [apache][autoindex:error] [pid 65610] [client 86.29.144.222:12148] AH01276: Cannot serve directory /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/: No matching DirectoryIndex (index.html,Index.html,index.shtml,index.php,Index.php,index.phtml,Index.phtml,index.htm,Index.htm,home.htm,Home.htm,Default.htm,Default.html,default.htm,default.html) found, and server-generated directory index forbidden by Options directive

2023-08-06 02:38:02 UTC [apache][core:info] [pid 63680] [client 86.29.144.222:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/none, referer: https://www.theoric.org/trinityfrench/website/page3.css

2023-08-06 02:30:30 UTC [apache][core:info] [pid 36799] [client 100.40.210.53:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/none, referer: http://www.theoric.org/trinityfrench/website/page2.css

2023-08-06 02:23:55 UTC [apache][core:info] [pid 20998] [client 86.29.144.222:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/none, referer: https://www.theoric.org/trinityfrench/website/page3.css

2023-08-06 02:23:33 UTC [apache][core:info] [pid 32710] [client 86.29.144.222:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/i

2023-08-06 02:22:40 UTC [apache][core:info] [pid 28368] [client 100.40.210.53:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/none, referer: http://www.theoric.org/trinityfrench/website/page2.css

2023-08-06 02:20:37 UTC [apache][core:info] [pid 19552] [client 68.119.76.170:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/apple-touch-icon-120x120-precomposed.png

2023-08-06 02:20:37 UTC [apache][core:info] [pid 24506] [client 68.119.76.170:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/apple-touch-icon-120x120.png

2023-08-06 02:20:37 UTC [apache][core:info] [pid 20998] [client 68.119.76.170:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/apple-touch-icon-precomposed.png

2023-08-06 02:20:37 UTC [apache][core:info] [pid 16162] [client 68.119.76.170:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/apple-touch-icon.png

2023-08-06 02:14:46 UTC [apache][core:info] [pid 4367] [client 100.40.210.53:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/none, referer: http://www.theoric.org/trinityfrench/website/page2.css

2023-08-06 02:07:37 UTC [apache][autoindex:error] [pid 95548] [client 86.29.144.222:12148] AH01276: Cannot serve directory /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/: No matching DirectoryIndex (index.html,Index.html,index.shtml,index.php,Index.php,index.phtml,Index.phtml,index.htm,Index.htm,home.htm,Home.htm,Default.htm,Default.html,default.htm,default.html) found, and server-generated directory index forbidden by Options directive

2023-08-06 02:07:18 UTC [apache][autoindex:error] [pid 764] [client 86.29.144.222:12148] AH01276: Cannot serve directory /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/: No matching DirectoryIndex (index.html,Index.html,index.shtml,index.php,Index.php,index.phtml,Index.phtml,index.htm,Index.htm,home.htm,Home.htm,Default.htm,Default.html,default.htm,default.html) found, and server-generated directory index forbidden by Options directive

2023-08-06 02:05:03 UTC [apache][:error] [pid 95567] [client 86.29.144.222:12148] script not found or unable to stat: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/page2.php

2023-08-06 01:48:51 UTC [apache][:error] [pid 64206] [client 86.29.144.222:12148] script not found or unable to stat: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/page4.php

2023-08-06 01:39:59 UTC [apache][:error] [pid 45273] [client 100.40.210.53:12148] script not found or unable to stat: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/page2.php

2023-08-06 01:39:43 UTC [apache][:error] [pid 40373] [client 100.40.210.53:12148] script not found or unable to stat: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/page4.php

2023-08-06 01:26:44 UTC [apache][core:info] [pid 34435] [client 66.249.84.107:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/Ginosko/wp-content/uploads/2008/04/screenhunter-01apr221119-2.jpg

2023-08-06 01:15:41 UTC [apache][:error] [pid 14568] [client 100.40.210.53:12148] script not found or unable to stat: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/page2.php, referer: http://www.theoric.org/trinityfrench/website/page1.html

2023-08-06 01:10:21 UTC [apache][core:info] [pid 7035] [client 207.46.13.223:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/raybarnett/Apol_01/Readings/001R1_IntroApologetics.pdf

2023-08-06 01:01:59 UTC [apache][:error] [pid 69630] [client 100.40.210.53:12148] script not found or unable to stat: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/page2.php

2023-08-06 00:50:59 UTC [apache][core:info] [pid 43674] [client 52.167.144.16:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/samuelsthilaire/Apol_06A/35R1 FaithReasonCollection/doanimal.pdf

2023-08-06 00:35:04 UTC [apache][core:info] [pid 49786] [client 100.40.210.53:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/none, referer: http://www.theoric.org/trinityfrench/website/page2.css

2023-08-06 00:16:24 UTC [apache][core:info] [pid 96101] [client 66.249.70.64:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/ads.txt

2023-08-06 00:12:12 UTC [apache][core:info] [pid 96098] [client 192.36.109.120:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/humans.txt

2023-08-06 00:12:12 UTC [apache][core:info] [pid 95852] [client 192.36.109.86:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/ads.txt

2023-08-06 00:00:26 UTC [apache][core:info] [pid 83321] [client 100.40.210.53:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/none, referer: http://www.theoric.org/trinityfrench/website/page2.css

2023-08-05 23:42:15 UTC [apache][core:info] [pid 65141] [client 100.40.210.53:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/none, referer: http://www.theoric.org/trinityfrench/website/page2.css

2023-08-05 23:31:44 UTC [apache][core:info] [pid 48159] [client 100.40.210.53:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/none, referer: http://www.theoric.org/trinityfrench/website/page2.css

2023-08-05 23:26:06 UTC [apache][core:info] [pid 47078] [client 100.40.210.53:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/none, referer: http://www.theoric.org/trinityfrench/website/page2.css

2023-08-05 23:24:22 UTC [apache][core:info] [pid 37889] [client 185.36.81.21:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/js/fileman/php/upload.php

2023-08-05 23:19:49 UTC [apache][:error] [pid 37062] [client 95.108.213.115:12148] script not found or unable to stat: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/page2.php

2023-08-05 23:15:14 UTC [apache][core:info] [pid 34145] [client 100.40.210.53:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/none, referer: http://www.theoric.org/trinityfrench/website/page2.css

2023-08-05 23:03:52 UTC [apache][core:info] [pid 10693] [client 100.40.210.53:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/none, referer: http://www.theoric.org/trinityfrench/website/page2.css

2023-08-05 22:58:33 UTC [apache][core:info] [pid 731] [client 100.40.210.53:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/none, referer: http://www.theoric.org/trinityfrench/website/page2.css

2023-08-05 22:55:59 UTC [apache][:error] [pid 95258] [client 100.40.210.53:12148] script not found or unable to stat: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/page2.php

2023-08-05 22:51:33 UTC [apache][core:info] [pid 90657] [client 100.40.210.53:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/none, referer: http://www.theoric.org/trinityfrench/website/page3.css

2023-08-05 22:49:15 UTC [apache][core:info] [pid 83111] [client 100.40.210.53:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/none, referer: http://www.theoric.org/trinityfrench/website/page2.css

2023-08-05 22:46:05 UTC [apache][core:info] [pid 83339] [client 100.40.210.53:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/none, referer: http://www.theoric.org/trinityfrench/website/page2.css

2023-08-05 22:36:46 UTC [apache][core:info] [pid 60826] [client 100.40.210.53:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/none, referer: http://www.theoric.org/trinityfrench/website/page2.css

2023-08-05 22:33:44 UTC [apache][core:info] [pid 55797] [client 100.40.210.53:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/none, referer: http://www.theoric.org/trinityfrench/website/page2.css

2023-08-05 22:04:50 UTC [apache][core:info] [pid 18493] [client 213.180.203.230:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/CDs Backups/Christian Libraries 1 & 2/_01/Volumes of History/Creeds of Christendom Vol. 3 See Here for Creeds.pdf

2023-08-05 22:00:37 UTC [apache][core:info] [pid 20508] [client 100.40.210.53:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/trinityfrench/website/none, referer: http://www.theoric.org/trinityfrench/website/page2.css

2023-08-05 21:46:24 UTC [apache][core:info] [pid 97011] [client 66.249.70.67:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/ads.txt

2023-08-05 21:30:17 UTC [apache][core:info] [pid 78459] [client 74.125.151.7:12148] AH00128: File does not exist: /home/u186-7gtzlg4how26/www/theoric.org/public_html/paulus/WP/

Re: Cannot receive my registration form

Posted: Mon Aug 07, 2023 4:40 pm
by Pablo
I do not think this is the correct log. This is the server log, not the PHP error log.

The advanced form options can be accessed via the 'Advanced' button.

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