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Intermittent Save Problem
Posted: Mon Feb 19, 2024 9:28 am
by Rusty
I am having a problem saving website. Every day I do updates on the site and as I am going along I keep doing saves and it saves and every so often when trying to save I get the message belowe.
The strange thing is there is no paten to it sometimes 1st save or 3, 4, or 5 saves. I have the latest version 19 on windows 10.
The popup that comes up says.
WYSIWYG Wed Builder X
Access denied because the application dose not have enough permissions, or
another application has the file open and locked.
OK
Re: Intermittent Save Problem
Posted: Mon Feb 19, 2024 9:50 am
by jerryco
Do you use custom antivirus software, did you whitelist WebBuilder there?
Re: Intermittent Save Problem
Posted: Mon Feb 19, 2024 9:56 am
by Pablo
This can be one of the following reason:
- the folder or file is block by your firewall, virusscanner or Windows ransomware protection. To solve this, add webbuilder.exe to the exception list
or
- you already have the file open another instance of the software which may still running in the background.
Re: Intermittent Save Problem
Posted: Mon Feb 19, 2024 11:39 am
by Rusty
I am using System Mechanic and Windows Defender.
I have checked on Task Manager to see if 2 copies are open at the same time.
Now have started to get a message before WYSIWYG starts
I will do a uninstall and reinstall to see if that helps.
The messages I get I have put on a spare page of our site
https://www.garliestonlodge.co.uk/page2.html
Re: Intermittent Save Problem
Posted: Mon Feb 19, 2024 12:08 pm
by Pablo
These messages are not related.
The 'version' message indicates that the application cannot access the website to check for updates.
This is most likely a firewall related issue.
To prevent multiple instances running at the same time you can enable:
Tools -> Options -> General -> Display "Application is already running" warning at startup
Re: Intermittent Save Problem
Posted: Tue Feb 27, 2024 8:57 am
by Rusty
Sorted the problem moved my data file from my NAS to a connected SSD no more save faild messages .
Version message fix by pausing NORD VPM when uploading.
Thanks all for your help.