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Hey WWB Community

Usually, when a form comes through, I can hit reply, and whatever email the person who filled the form out typed in the email field is where the reply will be sent.

My new web host required SMTP, so I set it up in the form properties.

I never touched anything else.

Now, when I hit reply - the reply address is the from email, not the reply to.

I attached a copy of the wwb files, stripped down as requested.

https://docs.google.com/document/d/12vR ... ue&sd=true

You can setup the reply address in the properties of the form.

This is from the help:

'Reply to' can be used to specify an alternative reply address. 'Reply To' can be a fixed email address, in which case you must use quotes:
'yourname@email.com'

or a PHP variable:
$_POST['email']

The default value is $mailfrom. This is a built-in variable and means that if 'From email' has been configured that this will be used or else the email address entered by the user.

Thank you Pablo!

I need a bit more help

When I compose an email through my regular email (like Gmail), the reply-to is separate from the sending email. The email comes from my email, but the reply-to is shown as a separate line, and the reply-to is automatically imputed when a reply is created.

In my WWB form, the reply-to is set to be whatever email address is entered into the email text box. However, when the From email is left blank (as needed to make this all work), the email looks like it came from the imputed reply-to email.

Let me know if I'm doing it wrong or if this is just the way it works.

With all of this said, if it's "just the way it works," then there's a big issue.

Email authentication. Google, Yahoo, and many others have pushed out some major updates this year to curb spam and spoofing. Most of which revolves around setting up DMAC, SPF, etc.

If my domain sends the email, but the email is made to look like it came from whatever address is imputed, the email ends up in spam for failing email authentication or isn't delivered at all. What's weird is when emails are rejected from the recipients esp, i usually get a email letting me know. I haven't been getting those emails.

Did I set this up wrong? Is there a way to keep the email address imputed in the email text box separate from the from the sending email? If i'm doing it right, is there a way to overcome this issue?

You can set the reply address of the form script in the properties of the form.



'Reply to' can be used to specify an alternative reply address. 'Reply To' can be a fixed email address, in which case you must use quotes:
'yourname@email.com'

or a PHP variable:
$_POST['email']

The default value is $mailfrom. This is a built-in variable and means that if 'From email' has been configured that this will be used or else the email address entered by the user.

So, you are in full control over the reply address.

Is this going over my head?


How would I do this ...


>> The form needs to show as coming from my domain - this includes the from email.

>> The reply needs to go to the email imputed by the site visitor.


If the from email is different from the domain that processes it, it fails email authentication.

In the 'from email' property use an email address that's in the domain.

That's what I've been doing.

But then the reply does not go to the email imputed by the site visitor. It goes to the from email.

If you need further assassinate then please shere all your settings.

Also note this is not specific to WWB. The email is sent by the server.

I did - it's in the first post.

I really appreciate your help.

So if i fill out the from email, and leave the reply to as $mailfrom -what should happen is that the email is shown as sent from the "from email" but will reply to the visitor imputed email?

I've followed everything you said and it's not happening for me.

The problem with your current settings is that the 'from address is set to 'notifications@serveremail.com' instead of the default $_POST['email']
So, this will also be used as the replyto address.

If you want the input email of the form to be used as reply address, then you will have to change $mailfrom to $_POST['email']

Pablo - I just wanted to say Thank You for taking the time to help me with this.

The $_POST['email'] was over my head. It just was not clicking with me for some reason.

Prior to the email authentication mandates, I was getting the same result without needing to use $_POST['email'], so it threw me off.

I appreciate you!