www.wysiwygwebbuilder.com

First of all, I love WYSIWYG Web Builder! It's really a well designed product.

Earlier this week, GoDaddy migrated our website (vegasmath.com) from Windows hosting to Linux-based Plesk hosting. Since this occurred, the image generated for a CAPTCHA does not display at all, obviously making it impossible for somebody to enter the CAPTCHA text. The URL for the associated page is http://www.vegasmath.com/contact-form.php.

None of the website files have been changed since the migration to Plesk, but there is a slightly different directory structure. Under the old Windows hosting, all files were in the domain's root directory, but after the migration, they are now in a subdirectory called httpdocs.

So my question...Does anything need to change in the form or CAPTCHA properties to reflect the fact that the php files are in a subdirectory, not the root directory? If so, how do I change that through WYSYWIG Web Builder? If not, does anybody have any suggestions to resolve the issue?

Thanks for any help you can provide.

Ted

Did you try all tips from the help?

Hi Pablo,

Yes, I did try the suggestions from the help file. I was able to locate the PHP error log on the server, and here's the error relevant message:

PHP Warning: imagettftext(): Could not find/open font in G:\PleskVhosts\vegasmath.com\httpdocs\captcha1.php on line 65

Originally the CAPTCHA object used the Verdana font, and the Verdana.ttf file is present in the ...\httpdocs directory. I also tried adding a copy of Verdana.ttf to the website root directory (one level up from httpdocs), and the problem persisted.

I also tried changing the CAPTCHA font to Arial and Times New Roman, but when I publish the website in WWB, it does not create any new .ttf files in my \Local Publish directory, and again the the CAPTCHA image is still not present.

Finally, I tried changing all pages in WWB to use PHP-7 (it was PHP-5, and the server is running PHP 7.x), but again that didn't help.

If you or anybody else in the forum has any ideas, I would sure appreciate it.

Ted

Hi Pablo,

Follow up...I gave up on the CAPTCHA problem and switched to reCAPTCHA V2. I really needed to get the contact form working ASAP, and reCAPTCHA V2 does a nice job. No further action required on your part.

Ted