Just purchased a template from WB but it doesn't work

All WYSIWYG Web Builder support issues that are not covered in the forums below.
Forum rules
IMPORTANT NOTE!!

DO YOU HAVE A QUESTION OR PROBLEM AND WANT QUICK HELP?
THEN PLEASE SHARE A "DEMO" PROJECT.



PLEASE READ THE FORUM RULES BEFORE YOU POST:
http://www.wysiwygwebbuilder.com/forum/viewtopic.php?f=12&t=1901

MUST READ:
http://www.wysiwygwebbuilder.com/getting_started.html
WYSIWYG Web Builder FAQ
Post Reply
User avatar
bry
 
 
Posts: 176
Joined: Fri Jan 11, 2008 8:44 pm

Just purchased a template from WB but it doesn't work

Post by bry »

I just purchased Pet Rescue for $20 and it says: The 'WBWD TOP SCROLL' extension [index: TopScroll] could not be loaded. Please install all missing extensions before you continue. I am using version 15.

I do not find that extension. So how do I use the template?

thanks
User avatar
crispy68
 
 
Posts: 2913
Joined: Thu Oct 23, 2014 12:43 am
Location: Acworth, GA
Contact:

Re: Just purchased a template from WB but it doesn't work

Post by crispy68 »

@bry,

please contact me. As stated in the help and on the template page, it is available thru my website.
User avatar
bry
 
 
Posts: 176
Joined: Fri Jan 11, 2008 8:44 pm

Re: Just purchased a template from WB but it doesn't work

Post by bry »

Thanks Crispy. I have ordered it.
User avatar
bry
 
 
Posts: 176
Joined: Fri Jan 11, 2008 8:44 pm

Re: Just purchased a template from WB but it doesn't work

Post by bry »

I got the extension but how do I open the template and see what I saw in the demo?? There is no folder so I don't see how it could work. There is only the petrescue.wtp file. Is that is??

I thought it would look like https://www.webbuildertemplates.com/tem ... index.html and I could swap out the images.

Thanks
User avatar
crispy68
 
 
Posts: 2913
Joined: Thu Oct 23, 2014 12:43 am
Location: Acworth, GA
Contact:

Re: Just purchased a template from WB but it doesn't work

Post by crispy68 »

Yes. Please contact me privately about the template for quicker service. Yes, the template is in .wtp format. Please check your email for instructions.
User avatar
bry
 
 
Posts: 176
Joined: Fri Jan 11, 2008 8:44 pm

Re: Just purchased a template from WB but it doesn't work

Post by bry »

Thanks, I just emailed you.
mrshah
 
 
Posts: 28
Joined: Thu Apr 02, 2015 9:51 am

Re: Just purchased a template from WB but it doesn't work

Post by mrshah »

Hi guys

I've installed the wtp file in the file install from new

But the template doesn't appear?

I've followed instructions.

Please advise.
User avatar
Pablo
 
Posts: 22489
Joined: Sun Mar 28, 2004 12:00 pm
Location: Europe
Contact:

Re: Just purchased a template from WB but it doesn't work

Post by Pablo »

Is this related to the same template?
mrshah
 
 
Posts: 28
Joined: Thu Apr 02, 2015 9:51 am

Re: Just purchased a template from WB but it doesn't work

Post by mrshah »

Hey

This would be the delft template.


http://www.wysiwygwebbuilder.com/suppor ... delft.html

Thanks
User avatar
BaconFries
 
 
Posts: 5648
Joined: Thu Aug 16, 2007 7:32 pm

Re: Just purchased a template from WB but it doesn't work

Post by BaconFries »

This is unrelated to the original poster. Please read the following topic and any urls within it.
https://www.wysiwygwebbuilder.com/forum ... 10&t=76719
User avatar
bry
 
 
Posts: 176
Joined: Fri Jan 11, 2008 8:44 pm

Re: Just purchased a template from WB but it doesn't work

Post by bry »

I just realized I forgot to praise this designer for incredible follow through above and beyond any expectations!!!

bry
Post Reply