Download version 15.4.4

[BWoods]

Hi Pablo,
I am having an issue with publishing FTP with TLS/SSL on Ionos.com. Last publish successfully was on 10/7/2020 on version 15.4.3 or 4 64 bit. On 10/13/2020 version 15.4.5 became available and I upgraded. When I tried to publish on 11/30/2020 I found that the publish failed. The issue is most likely on the Ionos server, but so far their second tier admin has not been successful at correcting the issue. Is there a location I can download download version 15.4.3 or 4 64 bit to install and see if that is a fix? Note, I have tried the demo version of version 16 64 bit and had the same issue.

[Pablo]

Unfortunately, I no longer have 15.4.3 available.
However, I do not think this has anything to do with the update. No changes were made to FTP.
If it suddenly stopped working then either something else on your system has changed (firewall/virus scanner) or Ionos has changed something on the server side.

What is the exact error message?

[BWoods]

Yea, I figured it was on the Ionos side. Pretty much ruled it out with trying the 16 demo. Also, I can get full access and publish with FTP standard port 21 (not good). This on an account that worked last month with FTPS. By the admin manager on Ionos the FTP account is set up on FTPS (FTP with TLS/SSL on port 990 implicit). FileZilla can fully access with both FTP and FTPS. Weird. I would have expected FTP standard to be blocked. I will continue to ping on second tier. Squeaky wheel gets oiled.

[Pablo]

What is the exact error message?

[BWoods]

Iponos support is basically dropping the issue. They wrote:
"We cannot guarantee FTPS will work with the publishing software, even though it may have worked before October 7th. We do not support the publishing software, we can confirm FTPS is working using the WinSCP client following the below article, we can also confirm the FTPS user does work."

Here is the publish log of failed FTPS publish. Towards the end of the file you will see replyLineQP: 550 Access is denied. Note: FTP standard port 21 works, both FileZilla and WinSCP open and can edit entire webspace.

Publish with FTPS (FTP with TLS/SSH port 990)

09/11/2020 13:48:43.910 *** START OF PUBLISH ***
09/11/2020 13:48:43.910 Scanning publish folder...
09/11/2020 13:48:43.910 Found 1 file(s).
09/11/2020 13:48:45.510 SecureFtpLog:
PutFile:
DllDate: Jan 31 2018
SecureFtpVersion: 9.5.0.72
UnlockPrefix: PBLVND.CB1072018
Architecture: Little Endian; 64-bit
Language: Visual C++ 2015 / x64
VerboseLogging: 0
Component successfully unlocked using purchased unlock code.
RemoteFilename: /searchindex.js
LocalFilename: C:\Users\bobwo\AppData\Local\Temp\~publish\searchindex.js
ProgressMonitoring:
enabled: no
heartbeatMs: 0
sendBufferSize: 65536
--ProgressMonitoring
IdleTimeoutMs: 60000
ReceiveTimeoutMs: 60000
ConnectTimeoutSeconds: 30
soRcvBuf: 4194304
soSndBuf: 262144
uploadFromLocalFile:
localFileSize: 233334
uploadFromDataSource:
initialGreeting: 220 Microsoft FTP Service
restartNext: 0
modeZ: 0
binaryMode: 1
pbsz_protp:
simpleCommand:
sendCommand:
sendingCommand: PBSZ 0
--sendCommand
readCommandResponse:
replyLineQP: 200 PBSZ command successful.
--readCommandResponse
--simpleCommand
simpleCommand:
sendCommand:
sendingCommand: PROT P
--sendCommand
readCommandResponse:
replyLineQP: 200 PROT command successful.
--readCommandResponse
--simpleCommand
--pbsz_protp
setupDataConnection:
passive transfer mode
setupPassiveDataSocket:
sendCommand:
sendingCommand: PASV
--sendCommand
readCommandResponse:
replyLineQP: 227 Entering Passive Mode (216,250,122,212,246,92).
--readCommandResponse
dataConnect:
hostname: 216.250.122.212
port: 63068
socketOptions:
SO_SNDBUF: 262144
SO_RCVBUF: 4194304
TCP_NODELAY: 0
SO_KEEPALIVE: 0
--socketOptions
dataConnectSuccess: 1
--dataConnect
--setupPassiveDataSocket
--setupDataConnection
sendUploadCommand:
sendCommand:
sendingCommand: STOR /searchindex.js
--sendCommand
--sendUploadCommand
Reading intermediate response for upload...
readCommandResponse:
replyLineQP: 550 Access is denied.
--readCommandResponse
--uploadFromDataSource
Failed.
--uploadFromLocalFile
TotalTime: Elapsed time: 515 millisec
Failed.
--PutFile
--SecureFtpLog

09/11/2020 13:48:45.651 Removing temporary files...
09/11/2020 13:48:45.651 Successfully published!
09/11/2020 13:48:45.651 *** END OF PUBLISH ***

[Pablo]

The log indicates that there is an issue on the server side:

550 Access is denied.

Maybe the file already exist on the server, but is read-only so it cannot be overwritten?

You wrote:

FTP standard port 21 works, both FileZilla and WinSCP open and can edit entire webspace

FTPS does not use port 21, but 990?
Are you sure your configuration is correct?

[BWoods]

Yep, FTP with TLS/SSL (Port 990 - Implicit). No matter what I set the settings to only FTP standard lets me publish. They had resolved the issue once with permission resets. I changed the password and it broke again. I know the new user name and password are correct as it passes test and I can use the same user name and password and settings in FileZilla OK.

[Pablo]

Maybe your firewall blocks the application's communication?

[BWoods]

Hi Pablo,
Been a while since I posted for this issue. I initially was hosted on Windows IIS server at 1and1 (now Ionos). The Windows server admins seemed unable to resolve the FTPS issue. I switched hosting packages to a Linux host server and the issue resolved itself (SFTP works, imagine that!). A few weeks later I changed providers from Ionos to Interserver to take advantage of their free standard Linux hosting service for registered 501.C3 organizations. The only cost to our group will be the $14.00 per year domain name registration fee. Interserver uses C Panel for administration which is tons better for administration than the home grown and limited admin interface that Ionos uses. If our members want to use the web browser interface for email vs an email app the interface is through a user C Panel and select either Roundcube or Horde for the interface. Very slick. I am well pleased with Interserver.

I hope the New year is starting out as well as it is for me!
Thanks,
BWoods