Version 16 Will Not Start

[faithfulfox]

Version 16 flashes the Logo Screen and then will not load or start.
I have had it start before but it never worked right for me. This is a new install after being completely uninstalled.
Version 15 works fine.
WN 10 with all upgrades.

[Pablo]

Maybe your firewall or virus-scanner blocks the software?

- check the log of your firewall / virus-scannerand make sure it has permissions
- check the Windows event log for errors
- make sure the software has permissionsto access the 'system' folder: Documents\WYSIWYG Web Builder\system\

[faithfulfox]

Does this help?
I am having trouble finding the problem.
Windows Error log:

Fault bucket 1925372499830294658, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: WebBuilder.exe
P2: 16.0.4.0
P3: 5f9fc2f0
P4: StackHash_ac46
P5: 0.0.0.0
P6: 00000000
P7: PCH_55_FROM_ntdll+0x000000000009D974
P8: c0000005
P9: 0000000000000008
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4EF2.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4F41.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4F52.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4F5F.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4F70.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_WebBuilder.exe_1d5541bbcbf8560fc7468a7a64f7caa301b38ab_4560bfb5_4f11dc93-fb8d-45d0-a76c-9840b3c7cda9

Analysis symbol:
Rechecking for solution: 0
Report Id: eb3b8539-17df-4c5d-ab6e-e1eb74184254
Report Status: 268435456
Hashed bucket: 830d1e798b0078769ab84c1668b0c882
Cab Guid: 0

[Pablo]

It looks like you are not using the latest version.
Did you also try version 16.4.1?
https://www.wysiwygwebbuilder.com/download.html

[faithfulfox]

I upgraded to the new version that was released Friday.
Here is the actual ERROR File from the start following that installation. I uninstalled the previous version before the installation.

Error Log:

Faulting application name: WebBuilder.exe, version: 16.4.1.0, time stamp: 0x60f1311f
Faulting module name: WebBuilder.exe, version: 16.4.1.0, time stamp: 0x60f1311f
Exception code: 0xc000041d
Fault offset: 0x00000000008eb276
Faulting process id: 0xc5c
Faulting application start time: 0x01d77c1117f5ce45
Faulting application path: C:\Program Files\WYSIWYG Web Builder 16\WebBuilder.exe
Faulting module path: C:\Program Files\WYSIWYG Web Builder 16\WebBuilder.exe
Report Id: 2200f3f2-00a6-409d-a856-86ab78fbc81d
Faulting package full name:

[alan_sh]

It works for everyone else (as far as I know). So what is special about your PC? Have you tried it on a different one? Have you tried disabling all security to see if that works and then add things back until it fails?

Alan

[bkjohns]

Are you trying to open the program from the start menu or are you double clicking on an existing .wbs file?

[faithfulfox]

I do not doubt your questioning that Windows could be the problem. But if it is, I would like to find the problem and fix it.
It did open from the time it was introduced for many months after, but some of the main functions would crash the program. Like modifying and objects properties.
Version 15 still works fine.

I am opening it from a shortcut on the Desktop or from the start menu.

[Pablo]

Did also try the 32bit version?

[faithfulfox]

I did try the 32 bit Ver. but I will do that again.

[faithfulfox]

I have now tried these again:

I turned off Windows Defender completely
I tried the 32 bit version
I tried installing it on G: Drive

Again, Version 15 works fine.

So, I know nothing else to do. While I have a high-powered computer, I am considering getting another one when Windows 11 comes out. It is probably Windows causing the problem but to do a total reinstall at this time would be too much work. I will wait for WN 11
Thanks for your help.

[christiaan]

Hi faithfulfox,

try to uninstall all installed Versions of " Visual C++ Redistributable ", then uninstall Webbuilder 16 and reinstall Webbuilder 16.

[Pablo]

Did you try to clean the registry?
HKEY_CURRENT_USER\SOFTWARE\Pablo Software Solutions\WYSIWYG Web Builder 16

[faithfulfox]

Finally! I deleted the registry key of v16 and reinstalled and it ran as expected.
Thanks for your help.

I will let you know if all the functions are working this time.

[faithfulfox]

When I tried to open a simple menu - like "Page Properties" it crashed.
Then it would not restart. Rebooted the system but no help.
I presume if I delete the registry key and reinstall it will work...
but only until I open a menu.

This is discouraging becasue I paid for this a year ago and have not been able to use it.
Again, Version 15 continues to work fine.

Update: I repeated the same process with he same results. After it crashes it will not restart.

[alan_sh]

No-one else I know of has this issue. There is still something wrong with your system somewhere.

Alan

[christiaan]

Which Windows version do you use - Windows 7 or Windows 10 ?
Which Windows edition do you use - Windows 32bit or Windows 64bit ?
Do you use the corresponding Webbuilder edition - Webbuilder 32bit or Webbuilder 64bit ?
Have you ever installed a wrong Webbuilder edition not appropriate to your Windows version - e. g. Webbuilder 32bit on a Windows 64bit system or vice versa ?

Did you uninstall Webbuilder just by deleting the the files on the hard drive ?
How to uninstall a program in Windows 7
How to uninstall a program in Windows 10

Again:
Try to uninstall all installed Versions of " Visual C++ Redistributable ", then uninstall Webbuilder 16 and reinstall Webbuilder 16 in the correspondig edition of you Windows version - Webbuilder 32bit or Webbuilder 64bit

[Pablo]

There are no known issues with version 16 otherwise these issues would have already been fixed.
This behvaior has never been reported before.
Do you have another computer you can try it on so we can be sure this is not an issues of your computer only?

Also, please read the tips form other users (and answer if possible), otherwise I do know if you have tried all suggestions.