Help Installing updates

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Keith Hughes
 
 
Posts: 111
Joined: Wed Mar 11, 2020 8:11 pm

Help Installing updates

Post by Keith Hughes »

Hi I'm trying to install updates to V16 I get this error

Internal error: Failed to expand shell folder consent "userdocs"

Can anyone help please.
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Pablo
 
Posts: 23473
Joined: Sun Mar 28, 2004 12:00 pm
Location: Europe
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Re: Help Installing updates

Post by Pablo »

This is most likely related to permissions or security (firewall , virus scanner, randsomware protection).
Add the setup to exception list and make sure the folder is not protected.

These topics may also be helpful:
https://support.microsoft.com/en-us/top ... e45147280b

https://answers.microsoft.com/en-us/win ... e101d37671
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