***SOLVED*** receiving form information

[JustJan]

My form is located at https://www.marylandtrappers.com/trapclass.php
Everything seems to work properly, except the form results are not going to my email address. I even get the 'success' page after submitting the form. Just receiving no results. Checked the spam, not there. Contacted the server, the php is enabled. I made an error page and a success page as indicated in the instructions. I'm just at a loss as to how to fix it.

[BaconFries]

Please see the following:
Emails are not arriving in my inbox...
viewtopic.php?f=10&t=32967

[JustJan]

As previously stated, I checked my spam, and it's not there; emails are not blocked by my server - I also removed any spam software that might interfere with my receipt of the email; my host does support php and also checked the form for me; I made a different 'to' email that goes to our domain, thinking that might help - it didn't; I changed email to e-mail to Email, etc., but none of those helped; my host is not GoDaddy; I did not add any code to the page -- only code is what was automatically generated by the form; I checked with my hosting company who stated they thought the problem was with the form. I've honestly followed all directions I've found regarding the form and implemented as I understood them. Upon completion of the form, I'm seeing a 'success' page. Just no results being emailed. I've tried multiple emails thinking this might be the problem.

Not sure why the form is still not providing an email with the information. Thank you for any assistance you can provide.

[Pablo]

It is very unlikely that the problem is with the form otherwise many other users would have the same problem.
The only way to figure out what is wrong by checking the error logs of the server, then you can usually see why the email was not sent by the server.
In most cases if the form does not work , it's a server related issue.

Once you know why the server does not sent the email, you can change the configuration of the form or else your host needs to fix it on their side.

[jerryco]

I don't know where, but there is a post somewhere (very helpful, I know) that spoke about using Capital letters in the subject. Did you try using all lowercase?

[JustJan]

Thanks everyone for their replies. As previously stated, I tried to follow all the directions and when that failed, I chatted online with the server's tech support for about 20 minutes. They told me the problem was with the form. Next day, I tried tech support once again. Low and behold, it WAS their problem. They had not enabled the form mailing on their end of things. What a difference in tech support personnel. Thanks again to those answering my question on this forum.

[crispy68]

I find that most issues especially those when it was working and stopped are with the server/host. They will always blame the software being used first so typically you need to follow up a 2nd time with your host to get things resolved.

[BaconFries]

Thanks for letting us know that the issue was not with the form but with the hosting provider. 9 out of 10 times hosting providers try to blame the software used and the html/php it generates (the form) is incorrect just when it is fine. In your case it took a different set of eyes to see that it was a host issue and remedy (fix) it for you.