*** SOLVED *** Publishing problem

lennart@paulson.nu · Post by **lennart@paulson.nu** » Fri Oct 28, 2022 9:36 am

Hi
When i publish my website to my server only files no folders updates. I have chosed uppdate all files. If i publish to a local file and then use Win SCP and update, all files and folders downloads.
I have WYSIWYG 17. I run an earlyer version on another PC and there Publishing works OK. I run them to same server.

I hope you will understand my bad english

Post by **Pablo** » Fri Oct 28, 2022 10:19 am

Maybe you will need to clear your browser cache?

lennart@paulson.nu · Post by **lennart@paulson.nu** » Fri Oct 28, 2022 11:04 am

Hi
I have access to the server and i cant se any folders just files in /home/public_html directory. It says succes after publishing but no folders will be publish.
Lennart

Post by **Pablo** » Fri Oct 28, 2022 11:38 am

Are you sure the files are publish to the correct location?

Note that this can only be a configuration issue, so please make sure all your settings are correct.

If you need further assistance thew please provide more information.
The software has thousands of options and millions of possible combinations, so you will need to be more specific about what you have done.

lennart@paulson.nu · Post by **lennart@paulson.nu** » Fri Oct 28, 2022 1:16 pm

Hi
Yes i understand it´s hard to say.
I have a web in WB it has a main side and and 14 folders. When i start publish to my servers /home/public_html it create 5-6 html and 14 folders. If i use explore i can se all of them.
Then i start publish and i can se activitis going on. if i publish to an empte directory and look in to it after wb says publish succesfull, i only se those files (html) no folders.
But if i publish to a local file on PC both files and folders are there. I can then use an ftp (WIN SCP) and send all files and folders to the server and /home/public_html and i se all of them on that directory and the website works.
As i se it there is a difference betwen the WB ftp and WIN SCP when transfering files and folders. I have an earlyer WB in another PC (WB12) and i never had any problem with publishing. It´s a little strange that publish says `Succes` when not all folders are sent. I´m sure the problems is something i have done but i can´t se what it is. It´s allso difficult to explain when English not is your native language.

Lennart

Post by **Pablo** » Fri Oct 28, 2022 1:26 pm

What is the information in the publish log?

It´s a little strange that publish says `Succes` when not all folders are sent.

The server may report that is was successful even if it refuses to accept the files.
I can only help you with this when I know the settings and publish details.

If it worked in version 12, then make sure that you are the exact same settings.

lennart@paulson.nu · Post by **lennart@paulson.nu** » Fri Oct 28, 2022 1:32 pm

OK i will check that, this is the log.

28/10/2022 11:10:32.850 *** START OF PUBLISH ***

28/10/2022 11:10:32.850 Scanning publish folder...

28/10/2022 11:10:32.881 Found 572 file(s).

28/10/2022 11:11:05.911 Removing temporary files...

28/10/2022 11:11:05.911 Successfully published!

28/10/2022 11:11:05.911 *** END OF PUBLISH ***

Post by **Pablo** » Fri Oct 28, 2022 1:38 pm

Please set the log level to 'all'

lennart@paulson.nu · Post by **lennart@paulson.nu** » Fri Oct 28, 2022 2:17 pm

Hello
Where do i do that ?

Post by **Pablo** » Fri Oct 28, 2022 2:22 pm

You can do that in the publish profile.

lennart@paulson.nu · Post by **lennart@paulson.nu** » Fri Oct 28, 2022 2:37 pm

This is a part of the logfile

28/10/2022 16:23:56.294 SFTP< Received SSH_FXP_STATUS
28/10/2022 16:23:56.294 Uploading 'wysiwyg-settings.js' from '
C:\Users\lenna\AppData\Local\Temp\~publish\Vinter_sommarplater\batplatser_sjon\wysiwyg\'
to 'home/palle/public_html/dbvf_old/Vinter_sommarplater/batplatser_sjon/wysiwyg/'
28/10/2022 16:23:56.356 Successfully uploaded file.
28/10/2022 16:23:56.356 SFTP> Sending SSH_FXP_OPEN
28/10/2022 16:23:56.356 TRAN> CHANNEL_DATA: channel=100 numBytes=117
28/10/2022 16:23:56.356 TRAN< CHANNEL_DATA: channel=100 payloadSize=26
28/10/2022 16:23:56.356 SFTP< Received SSH_FXP_HANDLE
28/10/2022 16:23:56.356 SFTP> Sending SSH_FXP_WRITE
28/10/2022 16:23:56.372 TRAN> CHANNEL_DATA: channel=100 numBytes=1073
28/10/2022 16:23:56.372 TRAN< CHANNEL_DATA: channel=100 payloadSize=37
28/10/2022 16:23:56.372 SFTP< Received SSH_FXP_STATUS
28/10/2022 16:23:56.372 SFTP> Sending SSH_FXP_CLOSE
28/10/2022 16:23:56.372 TRAN> CHANNEL_DATA: channel=100 numBytes=17
28/10/2022 16:23:56.372 TRAN< CHANNEL_DATA: channel=100 payloadSize=37
28/10/2022 16:23:56.387 SFTP< Received SSH_FXP_STATUS
28/10/2022 16:23:56.387 Uploading 'wysiwyg.css' from '
C:\Users\lenna\AppData\Local\Temp\~publish\Vinter_sommarplater\batplatser_sjon\wysiwyg\'
to 'home/palle/public_html/dbvf_old/Vinter_sommarplater/batplatser_sjon/wysiwyg/'
28/10/2022 16:23:56.434 Successfully uploaded file.

28/10/2022 16:23:56.434 SFTP> Sending SSH_FXP_OPEN

If i look at the logfile in WB 12 with ftp extension i can se that for every file it create a directory at /home/public_htm. i cant se that this hapen in WB17.

lennart@paulson.nu · Post by **lennart@paulson.nu** » Fri Oct 28, 2022 2:58 pm

No thats not right , i can se in the logfile that WB try to create directorys. But that not happen at the server. Strange ! Any idé ?

Post by **Pablo** » Fri Oct 28, 2022 3:09 pm

Is this the complete log?

Are you sure the folder is correct?
home/palle/public_html/dbvf_old/Vinter_sommarplater/batplatser_sjon/'

Is this the root of the website?

lennart@paulson.nu · Post by **lennart@paulson.nu** » Fri Oct 28, 2022 3:13 pm

Yes it´s right And other and folders goes to home/palle/public_html/dbvf_old/ and those files works. I looks that creating of new directorys dont work.
maybe a server problem but from WB 12 it works.
Lennart

lennart@paulson.nu · Post by **lennart@paulson.nu** » Fri Oct 28, 2022 3:22 pm

Yes it´s right and other than folders goes to home/palle/public_html/dbvf_old/ ......

Post by **Pablo** » Fri Oct 28, 2022 3:33 pm

Maybe the FTP user account does not have permissions to create folders?
Maybe you did not use Secure FTP in WB12, so that is why it works different?

Normally, the root of a website is
/public_html/
or
home/palle/public_html/

lennart@paulson.nu · Post by **lennart@paulson.nu** » Fri Oct 28, 2022 4:34 pm

Hi
Yes but it is /home/palle/public_html. In WB 12 i have to use the sftp extension but in WB 17 it is inbuilt.. Can it be som differens betwen them ? I will ask the servermananger to take a log från the server when i publish my files to se wy it not create subdirectorys.
Lennart

Post by **Pablo** » Fri Oct 28, 2022 4:55 pm

Can it be som differens betwen them ?

No, it's exactly the same FTP engine.

Are there any errors in the publish log?

lennart@paulson.nu · Post by **lennart@paulson.nu** » Sat Oct 29, 2022 7:05 am

No i can´t se any errors. I have talked to peole managing server and next week vi vill do a test when i try to publish and se if they can se something in theres log. I talk to you after that. Thanks so far for your support.
Lennart

lennart@paulson.nu · Post by **lennart@paulson.nu** » Sat Oct 29, 2022 10:27 am

Hi
We have look into the server when sending from WWB. We can se that SFTP client try to set 0777 as rights. Look at the logfile from server.

Oct 29 11:46:15 serv-ng sftp-server[8359]: close "/home/palle/public_html/dbvf_old/svenska_sj\303\266.html" bytes read 0 written 3464
Oct 29 11:46:15 serv-ng sftp-server[8359]: mkdir name "home" mode 0777
Oct 29 11:46:15 serv-ng sftp-server[8359]: sent status Failure
Oct 29 11:46:15 serv-ng sftp-server[8359]: mkdir name "home/palle" mode 0777
Oct 29 11:46:15 serv-ng sftp-server[8359]: sent status Failure
Oct 29 11:46:15 serv-ng sftp-server[8359]: mkdir name "home/palle/public_html" mode 0777
Oct 29 11:46:15 serv-ng sftp-server[8359]: sent status Failure
Oct 29 11:46:15 serv-ng sftp-server[8359]: mkdir name "home/palle/public_html/dbvf_old" mode 0777
Oct 29 11:46:15 serv-ng sftp-server[8359]: sent status Failure
Oct 29 11:46:16 serv-ng sftp-server[8359]: mkdir name "home/palle/public_html/dbvf_old/testar" mode 0777
Oct 29 11:46:16 serv-ng sftp-server[8359]: sent status Failure
Oct 29 11:46:16 serv-ng sftp-server[8359]: mkdir name "home/palle/public_html/dbvf_old/vader" mode 0777
Oct 29 11:46:16 serv-ng sftp-server[8359]: sent status Failure
Oct 29 11:46:16 serv-ng sftp-server[8359]: mkdir name "home/palle/public_html/dbvf_old/vader/images" mode 0777
Oct 29 11:46:16 serv-ng sftp-server[8359]: sent status Failure

Lennart

Post by **Pablo** » Sat Oct 29, 2022 12:10 pm

What do you see in the web builder publish log?

lennart@paulson.nu · Post by **lennart@paulson.nu** » Sat Oct 29, 2022 12:56 pm

28/10/2022 16:23:56.294 SFTP< Received SSH_FXP_STATUS
28/10/2022 16:23:56.294 Uploading 'wysiwyg-settings.js' from '
C:\Users\lenna\AppData\Local\Temp\~publish\Vinter_sommarplater\batplatser_sjon\wysiwyg\'
to 'home/palle/public_html/dbvf_old/Vinter_sommarplater/batplatser_sjon/wysiwyg/'
28/10/2022 16:23:56.356 Successfully uploaded file.
28/10/2022 16:23:56.356 SFTP> Sending SSH_FXP_OPEN
28/10/2022 16:23:56.356 TRAN> CHANNEL_DATA: channel=100 numBytes=117
28/10/2022 16:23:56.356 TRAN< CHANNEL_DATA: channel=100 payloadSize=26
28/10/2022 16:23:56.356 SFTP< Received SSH_FXP_HANDLE
28/10/2022 16:23:56.356 SFTP> Sending SSH_FXP_WRITE
28/10/2022 16:23:56.372 TRAN> CHANNEL_DATA: channel=100 numBytes=1073
28/10/2022 16:23:56.372 TRAN< CHANNEL_DATA: channel=100 payloadSize=37
28/10/2022 16:23:56.372 SFTP< Received SSH_FXP_STATUS
28/10/2022 16:23:56.372 SFTP> Sending SSH_FXP_CLOSE
28/10/2022 16:23:56.372 TRAN> CHANNEL_DATA: channel=100 numBytes=17
28/10/2022 16:23:56.372 TRAN< CHANNEL_DATA: channel=100 payloadSize=37
28/10/2022 16:23:56.387 SFTP< Received SSH_FXP_STATUS
28/10/2022 16:23:56.387 Uploading 'wysiwyg.css' from '
C:\Users\lenna\AppData\Local\Temp\~publish\Vinter_sommarplater\batplatser_sjon\wysiwyg\'
to 'home/palle/public_html/dbvf_old/Vinter_sommarplater/batplatser_sjon/wysiwyg/'
28/10/2022 16:23:56.434 Successfully uploaded file.

28/10/2022 16:23:56.434 SFTP> Sending SSH_FXP_OPEN

lennart@paulson.nu · Post by **lennart@paulson.nu** » Sat Oct 29, 2022 1:00 pm

Why does it try to set 0777 on sending file. I think 0755 will be better ? I think that can be the problem, maybe the server not allowe ftp files with 0777.

Post by **Pablo** » Sat Oct 29, 2022 1:01 pm

Are you sure this is the full log?
I do not see any folders being created...

The software does not set the permissions for folders and files.

Again, I would like to note that this does not work different than in version 12.

Bluesman · Post by **Bluesman** » Sat Oct 29, 2022 1:36 pm

lennart@paulson.nu wrote: ↑Sat Oct 29, 2022 10:27 am Hi
We have look into the server when sending from WWB. We can se that SFTP client try to set 0777 as rights. Look at the logfile from server.

Oct 29 11:46:15 serv-ng sftp-server[8359]: close "/home/palle/public_html/dbvf_old/svenska_sj\303\266.html" bytes read 0 written 3464
Oct 29 11:46:15 serv-ng sftp-server[8359]: mkdir name "home" mode 0777
Oct 29 11:46:15 serv-ng sftp-server[8359]: sent status Failure
Oct 29 11:46:15 serv-ng sftp-server[8359]: mkdir name "home/palle" mode 0777
Oct 29 11:46:15 serv-ng sftp-server[8359]: sent status Failure
Oct 29 11:46:15 serv-ng sftp-server[8359]: mkdir name "home/palle/public_html" mode 0777
Oct 29 11:46:15 serv-ng sftp-server[8359]: sent status Failure
Oct 29 11:46:15 serv-ng sftp-server[8359]: mkdir name "home/palle/public_html/dbvf_old" mode 0777
Oct 29 11:46:15 serv-ng sftp-server[8359]: sent status Failure
Oct 29 11:46:16 serv-ng sftp-server[8359]: mkdir name "home/palle/public_html/dbvf_old/testar" mode 0777
Oct 29 11:46:16 serv-ng sftp-server[8359]: sent status Failure
Oct 29 11:46:16 serv-ng sftp-server[8359]: mkdir name "home/palle/public_html/dbvf_old/vader" mode 0777
Oct 29 11:46:16 serv-ng sftp-server[8359]: sent status Failure
Oct 29 11:46:16 serv-ng sftp-server[8359]: mkdir name "home/palle/public_html/dbvf_old/vader/images" mode 0777
Oct 29 11:46:16 serv-ng sftp-server[8359]: sent status Failure

Lennart

Hej Lennart
which webhost do you use?

lennart@paulson.nu · Post by **lennart@paulson.nu** » Sun Oct 30, 2022 7:10 am

Hi
I still run the website (www.dbvf.nu) from my old PC and WB12. I have done many changes on the web and all work greate. But i havn´t recently created any new folders, just update. Today i tryed to create a new page and it´s the same problem it don´t creeate anything new. Something must have changed in the server. i will start check this and come back to you.

lennart@paulson.nu · Post by **lennart@paulson.nu** » Sun Oct 30, 2022 10:39 am

Hi Pablo
Problem solved !
For som reason this is changed
I have always during all years give the hole path in WB SFTP to the directory where my files are for ex.
/home/palle/public_html/dbvf.
Now when i login with the SFTP in WB i allready are in /home/palle/ . So it starts create /home/palle/home/palle/public_html/dbvf.
I dont know when or why this is changed. But now when i know it it´s no problem.
Thank you Pablo for your support.

Lennart

Post by **Pablo** » Sun Oct 30, 2022 11:03 am

Thanks for clearing that up!

desen12 · Post by **desen12** » Wed Dec 14, 2022 10:57 am

I am having problems publishing website with templates. the templates do not generate a index file.

crispy68 · Post by **crispy68** » Wed Dec 14, 2022 12:33 pm

What template are you referring to? You will need to change the name of your homepage to index.

desen12 · Post by **desen12** » Thu Dec 15, 2022 6:03 am

are you saying all i have to do is change the name from the template that i am using which is the shopper then under it is wb17_shopper.html and just simply change wb17_shoper.html to index?

Post by **Pablo** » Thu Dec 15, 2022 7:07 am

The reason why there is no index in templates is to make sure users do not accidentally overwrite their main website when try are trying template.
If you do want to use the template as your main website then simply rename the page in the Site Manager.

desen12 · Post by **desen12** » Sat May 18, 2024 7:54 am

I have been trying every which way to use this software and it sucks. I bought this software in 2020 and i have yet to publish my website. I did every step correct and I still cant publish anything but 2 pictures one time. I need my money back and all the time i wasted on this software. $400.00 should be fair.
Demetrius Ford

Post by **Pablo** » Sat May 18, 2024 9:49 am

If you need help then please provide more information.
Where extract does it stop working for you?
Are there any error in the publish log?
Also, why did not you ask for help sooner? I am always here to help!

crispy68 · Post by **crispy68** » Sat May 18, 2024 1:43 pm

@desen12,

I need my money back and all the time I wasted on this software. $400.00 should be fair

Are you trolling? Am I being punked? You have a total of 3 posts and expect 4 years later to get a refund with something you've asked little to zero help for?

If you need help, then that is what this forum is here for and many users will step to try and help. Please provide details on what issues you are having if you need help.

www.wysiwygwebbuilder.com

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