***Solved*** Hostinger Issue***Form Email Processing Issue

[chistinoor51]

Hello Pablo,
I am having some trouble with form email processing. Here are the issues:
1. Forms are not sending any emails
2. Forms are not sending any responder emails to the form filler

I am using PHP form processing script. Did not change any settings.

Note: Form is successfully storing data to the csv. No issues with that.


*These functions were working perfectly in 17. And i am updated to the latest version 18.

[Pablo]

Your form is OK.

Are you sure the emails are not sent?
Maybe they end up in your spam?
Or maybe the messages are blocked by the server?

See also "Emails are not arriving in my inbox" in the Form FAQ:
viewtopic.php?t=32967

Note that this has nothing to do with WB18. it uses the same form processor script.
The emails are sent by the server (via standard PHP mail) . So, if it no longer works then maybe something on the server has changed?

[chistinoor51]

Hi Pablo,
Thank you so much for your kind support.

I have pretty much checked every folders including the spams. No sign of the emails.

Any change on the server side?
=> Yes, i am using hostinger which uses Titan Email. We upgraded the free plan to the business plan recently. But that only enables some features like extra space, email read receipt and blah blah. No technical changes were made.

An experiment
=> What i am going to do now is, i am going to change the email addresses from the form and add my gmail to see if i get the emails or not. If i get, then i can be sure that its the server side issue. what you think?

[Pablo]

You will need to contact the web host to ask if the emails are sent. They should be able to see this in their logs.
Based on their feedback you can then update your settings, if needed.

[chistinoor51]

Chatting with them now. will update you.

[chistinoor51]

In the meantime, tried with gmails. And also used those emails which has no business plans. No luck. Same situation.



Still talking with them...they are checking

[chistinoor51]

You will need to contact the web host to ask if the emails are sent. They should be able to see this in their logs.
Based on their feedback you can then update your settings, if needed.

Pablo,
talked to them. They told me nothing is restricted or blocked. They suggest me to use SMTP. So i Checked the PHP mailer and chose SMTP. Encryption: TLS, put the host name, Port: 587
Used SMTP authentication, Inserted username as full email and password.

Something weird happened:
Did get emails this time but form is showing error.
Emails are good. CSV is good just form is now showing error.

[chistinoor51]

Its solved now.
Used Encryption SSL now with 465.

ISSUE IS FIXED.


Conclusion:

Hostinger doesnt support PHP mail script anymore. They didnt say it directly, it seems like.
Thank you for your kind support Pablo. I learned today from you that PHP mail is sent by the server. Its all server's business. Thank you

[laros]

Hello,

Can you please explain how you solved the problem. What did you do? Thank you

[chistinoor51]

Sorry for the super late reply. I have fixed the issue by Choosing SMTP method from the form (Mail Engine) instead of choosing mail option. Simply used smtp.xxxx.xxxx then used port no# xxx, SMTP Username, Password, and encryption.

SMTP setup info were provided by Hostinger (Titan Email)

[wwonderfull]

Sorry for the super late reply. I have fixed the issue by Choosing SMTP method from the form (Mail Engine) instead of choosing mail option. Simply used smtp.xxxx.xxxx then used port no# xxx, SMTP Username, Password, and encryption.

SMTP setup info were provided by Hostinger (Titan Email)

And for the gmail issue you need app password and it will be solved.