Contact form not capturing comment

[JKOFROTH]

I am on WB16. My contact form no longer captures the submitters comments. I am not sure if the happened when I moved to my new hosting provider. Is this something that might be fixed in the latest release? Could it be a setting in the form?
Waiting to see if I would get a discount to go to WB18.

[crispy68]

Typically, if your form is working and suddenly stops working correctly then something has changed with your host/server. The script is not just going to stop working.

It's possible the newer version could help but without knowing what errors you are now getting It's hard to say. Have you checked with your host to see if anything has changed or been updated on their end?

[wwonderfull]

Maybe its the web server's PHP version which may have cause the problem.

[JKOFROTH]

Yes. Especially since that is what broke my other sites php blog extension. I will probably turn it on to see but my new hosting company wants $5 more a month to go back to 7 for the other site. Hoping to get a discount for a upgrade to WB18. Apparently I can not download the latest extension since I currently on WB16.

[BaconFries]

but my new hosting company wants $5 more a month to go back to 7

Sorry...but how is this related to the software? Isn't this down to your host. Note the extension is not part of the software but provided free (kindly by Pablo) and comes 'asis' so... none of us should really complain should we?

Have you applied for your discount at the following? Note it is only available if you purchased directly from
https://www.wysiwygwebbuilder.com
https://www.wysiwygwebbuilder.com/upgrade.html

[Pablo]

If the form no longer works then you will need to figure out why it does not work.
Without a specific error message it is difficult to say anything meaningful about this.

The Form FAQ may be helpful:
http://www.wysiwygwebbuilder.com/forum/ ... 10&t=32967

[JKOFROTH]

I have applied for the discount twice and I believe I got it directly. Perhaps I need to be more patient.

[Pablo]

You should get it instantly.

[JKOFROTH]

What do u suggest to get it?

[BaconFries]

What do u suggest to get it?

Please check your email also see the following
4. An email with discount coupon will be sent instantly. If you did not receive a confirmation email after 24 hours, then your email address was not valid or your ISP/spam filter has blocked our email. In that case, please provide an alternative email address in the 'New email address' field.

Important:
- If you use a gmail.com then the email may end up in your spam

[Pablo]

I have forwarded the email via another email account.

[JKOFROTH]

If the form no longer works then you will need to figure out why it does not work.
Without a specific error message it is difficult to say anything meaningful about this.

The Form FAQ may be helpful:
http://www.wysiwygwebbuilder.com/forum/ ... 10&t=32967

Do I need to delete and rebuild the form in WB18.

My last field does not get sent.
I can' t remember how I built the form originally. I think I used the form wizzard but it doesn't look the same.

[Pablo]

You do not need to rebuild your form.
You can open your existing website via the 'File' menu.

If the form does not work the Form FAQ may be helpful:
viewtopic.php?f=10&t=32967

[JKOFROTH]

I am suspicious that the field whose value is not being sent is not part of or imbedded in the form.Can I fix this without rebuilding the form?

[crispy68]

If it's not part of the form then just move it and make it part of the form in WB and republish.

[BaconFries]

Can I fix this without rebuilding the form?

Yes... simply open the project again as suggested by Pablo go to the page with the form and move the object back onto it
Republish to your hist again.

[JKOFROTH]

Thanks for the help. It is working now.