*** SOLVED *** The never ending problem

[Nitrid-2]

I won't bore you too much with a recap of my issues since Dec 23 2022.
Needless to say I have had major issues trying to PUBLISH my website the hosting service I had Register.com was useless as far as support and so even though I had just paid for a full year of hosting I purchased with another company Canadian which I like since I am also in Canadian jurisdiction.

With the new server I have managed to get my PRIMARY website published, \ because of all the hassles It really is only a very limited TEST site I don't want to go to any trouble building until I know ALL my add-on domains are publishing and working as they should.

So the situation is:
My Primary website will publish fine!

However, my "add-on" domains of which I have three won't publish. I have tried to publish more than two dozen times.

My hosting service confirms, I have all the correct information in my WWB ftp information and when I hit the "PUBLISH" button I get the message "PUBLISH SUCCESSFUL" I can also access the remote server through the WWB ftp "explore options.

Bottom line here is that WWB says publish successful yet my server support tell me that NO files have been transferred.

After four months, and two hosting services I still don't have my three ADD-ON websites published.

I don't know if this publish log will tell you anything but this was the last "publish" log. Any and ALL help is much appreciated.

*** START OF PUBLISH ***
Scanning publish folder...
Found 8 file(s).
SecureFtpLog:
ChangeRemoteDir:
DllDate: Jan 31 2018
SecureFtpVersion: 9.5.0.72
UnlockPrefix: PBLVND.CB1072018
Architecture: Little Endian; 64-bit
Language: Visual C++ 2015 / x64
VerboseLogging: 0
dir: / /home/tshandsa/magicalfaces.ca/
changeRemoteDir:
simplePathCommand:
simpleCommand:
sendCommand:
sendingCommand: CWD / /home/tshandsa/magicalfaces.ca/
--sendCommand
readCommandResponse:
replyLineQP: 550 Can't change directory to / /home/tshandsa/magicalfaces.ca/: No such fi=
le or directory
--readCommandResponse
--simpleCommand
Simple path command failed.
statusCode: 550
reply: 550 Can't change directory to / /home/tshandsa/magicalfaces.ca/: No such file or directory
--simplePathCommand
--changeRemoteDir
Failed.
--ChangeRemoteDir
--SecureFtpLog

SecureFtpLog:
PutFile:
DllDate: Jan 31 2018
SecureFtpVersion: 9.5.0.72
UnlockPrefix: PBLVND.CB1072018
Architecture: Little Endian; 64-bit
Language: Visual C++ 2015 / x64
VerboseLogging: 0
Component successfully unlocked using purchased unlock code.
RemoteFilename: / /home/tshandsa/magicalfaces.ca/images/index_bkgrnd.png
LocalFilename: C:\Users\Terry\AppData\Local\Temp\~publish\images\index_bkgrnd.png
ProgressMonitoring:
enabled: no
heartbeatMs: 0
sendBufferSize: 65536
--ProgressMonitoring
IdleTimeoutMs: 60000
ReceiveTimeoutMs: 60000
ConnectTimeoutSeconds: 30
soRcvBuf: 4194304
soSndBuf: 262144
uploadFromLocalFile:
localFileSize: 237
uploadFromDataSource:
initialGreeting: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 1 of 50 allowed.
220-Local time is now 12:24. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220 You will be disconnected after 15 minutes of inactivity.
restartNext: 0
modeZ: 0
binaryMode: 1
setupDataConnection:
passive transfer mode
setupPassiveDataSocket:
sendCommand:
sendingCommand: PASV
--sendCommand
readCommandResponse:
replyLineQP: 227 Entering Passive Mode (72,10,170,194,234,232)
--readCommandResponse
dataConnect:
hostname: 72.10.170.194
port: 60136
socketOptions:
SO_SNDBUF: 262144
SO_RCVBUF: 4194304
TCP_NODELAY: 0
SO_KEEPALIVE: 0
--socketOptions
dataConnectSuccess: 1
--dataConnect
--setupPassiveDataSocket
--setupDataConnection
sendUploadCommand:
sendCommand:
sendingCommand: STOR / /home/tshandsa/magicalfaces.ca/images/index_bkgrnd.png
--sendCommand
--sendUploadCommand
Reading intermediate response for upload...
readCommandResponse:
replyLineQP: 553 Can't open that file: No such file or directory
--readCommandResponse
--uploadFromDataSource
Failed.
--uploadFromLocalFile
TotalTime: Elapsed time: 297 millisec
Failed.
--PutFile
--SecureFtpLog

SecureFtpLog:
PutFile:
DllDate: Jan 31 2018
SecureFtpVersion: 9.5.0.72
UnlockPrefix: PBLVND.CB1072018
Architecture: Little Endian; 64-bit
Language: Visual C++ 2015 / x64
VerboseLogging: 0
Component successfully unlocked using purchased unlock code.
RemoteFilename: / /home/tshandsa/magicalfaces.ca/images/index_bkgrnd320.png
LocalFilename: C:\Users\Terry\AppData\Local\Temp\~publish\images\index_bkgrnd320.png
ProgressMonitoring:
enabled: no
heartbeatMs: 0
sendBufferSize: 65536
--ProgressMonitoring
IdleTimeoutMs: 60000
ReceiveTimeoutMs: 60000
ConnectTimeoutSeconds: 30
soRcvBuf: 4194304
soSndBuf: 262144
uploadFromLocalFile:
localFileSize: 226
uploadFromDataSource:
initialGreeting: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 1 of 50 allowed.
220-Local time is now 12:24. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220 You will be disconnected after 15 minutes of inactivity.
restartNext: 0
modeZ: 0
binaryMode: 1
setupDataConnection:
passive transfer mode
setupPassiveDataSocket:
sendCommand:
sendingCommand: PASV
--sendCommand
readCommandResponse:
replyLineQP: 227 Entering Passive Mode (72,10,170,194,211,97)
--readCommandResponse
dataConnect:
hostname: 72.10.170.194
port: 54113
socketOptions:
SO_SNDBUF: 262144
SO_RCVBUF: 4194304
TCP_NODELAY: 0
SO_KEEPALIVE: 0
--socketOptions
dataConnectSuccess: 1
--dataConnect
--setupPassiveDataSocket
--setupDataConnection
sendUploadCommand:
sendCommand:
sendingCommand: STOR / /home/tshandsa/magicalfaces.ca/images/index_bkgrnd320.png
--sendCommand
--sendUploadCommand
Reading intermediate response for upload...
readCommandResponse:
replyLineQP: 553 Can't open that file: No such file or directory
--readCommandResponse
--uploadFromDataSource
Failed.
--uploadFromLocalFile
TotalTime: Elapsed time: 312 millisec
Failed.
--PutFile
--SecureFtpLog

SecureFtpLog:
PutFile:
DllDate: Jan 31 2018
SecureFtpVersion: 9.5.0.72
UnlockPrefix: PBLVND.CB1072018
Architecture: Little Endian; 64-bit
Language: Visual C++ 2015 / x64
VerboseLogging: 0
Component successfully unlocked using purchased unlock code.
RemoteFilename: / /home/tshandsa/magicalfaces.ca/images/index_bkgrnd790.png
LocalFilename: C:\Users\Terry\AppData\Local\Temp\~publish\images\index_bkgrnd790.png
ProgressMonitoring:
enabled: no
heartbeatMs: 0
sendBufferSize: 65536
--ProgressMonitoring
IdleTimeoutMs: 60000
ReceiveTimeoutMs: 60000
ConnectTimeoutSeconds: 30
soRcvBuf: 4194304
soSndBuf: 262144
uploadFromLocalFile:
localFileSize: 236
uploadFromDataSource:
initialGreeting: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 1 of 50 allowed.
220-Local time is now 12:24. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220 You will be disconnected after 15 minutes of inactivity.
restartNext: 0
modeZ: 0
binaryMode: 1
setupDataConnection:
passive transfer mode
setupPassiveDataSocket:
sendCommand:
sendingCommand: PASV
--sendCommand
readCommandResponse:
replyLineQP: 227 Entering Passive Mode (72,10,170,194,239,203)
--readCommandResponse
dataConnect:
hostname: 72.10.170.194
port: 61387
socketOptions:
SO_SNDBUF: 262144
SO_RCVBUF: 4194304
TCP_NODELAY: 0
SO_KEEPALIVE: 0
--socketOptions
dataConnectSuccess: 1
--dataConnect
--setupPassiveDataSocket
--setupDataConnection
sendUploadCommand:
sendCommand:
sendingCommand: STOR / /home/tshandsa/magicalfaces.ca/images/index_bkgrnd790.png
--sendCommand
--sendUploadCommand
Reading intermediate response for upload...
readCommandResponse:
replyLineQP: 553 Can't open that file: No such file or directory
--readCommandResponse
--uploadFromDataSource
Failed.
--uploadFromLocalFile
TotalTime: Elapsed time: 313 millisec
Failed.
--PutFile
--SecureFtpLog

SecureFtpLog:
PutFile:
DllDate: Jan 31 2018
SecureFtpVersion: 9.5.0.72
UnlockPrefix: PBLVND.CB1072018
Architecture: Little Endian; 64-bit
Language: Visual C++ 2015 / x64
VerboseLogging: 0
Component successfully unlocked using purchased unlock code.
RemoteFilename: / /home/tshandsa/magicalfaces.ca/images/magicalfaceArtist1200.png
LocalFilename: C:\Users\Terry\AppData\Local\Temp\~publish\images\magicalfaceArtist1200.png
ProgressMonitoring:
enabled: no
heartbeatMs: 0
sendBufferSize: 65536
--ProgressMonitoring
IdleTimeoutMs: 60000
ReceiveTimeoutMs: 60000
ConnectTimeoutSeconds: 30
soRcvBuf: 4194304
soSndBuf: 262144
uploadFromLocalFile:
localFileSize: 613067
uploadFromDataSource:
initialGreeting: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 1 of 50 allowed.
220-Local time is now 12:24. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220 You will be disconnected after 15 minutes of inactivity.
restartNext: 0
modeZ: 0
binaryMode: 1
setupDataConnection:
passive transfer mode
setupPassiveDataSocket:
sendCommand:
sendingCommand: PASV
--sendCommand
readCommandResponse:
replyLineQP: 227 Entering Passive Mode (72,10,170,194,230,59)
--readCommandResponse
dataConnect:
hostname: 72.10.170.194
port: 58939
socketOptions:
SO_SNDBUF: 262144
SO_RCVBUF: 4194304
TCP_NODELAY: 0
SO_KEEPALIVE: 0
--socketOptions
dataConnectSuccess: 1
--dataConnect
--setupPassiveDataSocket
--setupDataConnection
sendUploadCommand:
sendCommand:
sendingCommand: STOR / /home/tshandsa/magicalfaces.ca/images/magicalfaceArtist1200.png
--sendCommand
--sendUploadCommand
Reading intermediate response for upload...
readCommandResponse:
replyLineQP: 553 Can't open that file: No such file or directory
--readCommandResponse
--uploadFromDataSource
Failed.
--uploadFromLocalFile
TotalTime: Elapsed time: 297 millisec
Failed.
--PutFile
--SecureFtpLog

SecureFtpLog:
PutFile:
DllDate: Jan 31 2018
SecureFtpVersion: 9.5.0.72
UnlockPrefix: PBLVND.CB1072018
Architecture: Little Endian; 64-bit
Language: Visual C++ 2015 / x64
VerboseLogging: 0
Component successfully unlocked using purchased unlock code.
RemoteFilename: / /home/tshandsa/magicalfaces.ca/images/magicallist.png
LocalFilename: C:\Users\Terry\AppData\Local\Temp\~publish\images\magicallist.png
ProgressMonitoring:
enabled: no
heartbeatMs: 0
sendBufferSize: 65536
--ProgressMonitoring
IdleTimeoutMs: 60000
ReceiveTimeoutMs: 60000
ConnectTimeoutSeconds: 30
soRcvBuf: 4194304
soSndBuf: 262144
uploadFromLocalFile:
localFileSize: 17256805
uploadFromDataSource:
initialGreeting: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 1 of 50 allowed.
220-Local time is now 12:24. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220 You will be disconnected after 15 minutes of inactivity.
restartNext: 0
modeZ: 0
binaryMode: 1
setupDataConnection:
passive transfer mode
setupPassiveDataSocket:
sendCommand:
sendingCommand: PASV
--sendCommand
readCommandResponse:
replyLineQP: 227 Entering Passive Mode (72,10,170,194,250,186)
--readCommandResponse
dataConnect:
hostname: 72.10.170.194
port: 64186
socketOptions:
SO_SNDBUF: 262144
SO_RCVBUF: 4194304
TCP_NODELAY: 0
SO_KEEPALIVE: 0
--socketOptions
dataConnectSuccess: 1
--dataConnect
--setupPassiveDataSocket
--setupDataConnection
sendUploadCommand:
sendCommand:
sendingCommand: STOR / /home/tshandsa/magicalfaces.ca/images/magicallist.png
--sendCommand
--sendUploadCommand
Reading intermediate response for upload...
readCommandResponse:
replyLineQP: 553 Can't open that file: No such file or directory
--readCommandResponse
--uploadFromDataSource
Failed.
--uploadFromLocalFile
TotalTime: Elapsed time: 297 millisec
Failed.
--PutFile
--SecureFtpLog

SecureFtpLog:
PutFile:
DllDate: Jan 31 2018
SecureFtpVersion: 9.5.0.72
UnlockPrefix: PBLVND.CB1072018
Architecture: Little Endian; 64-bit
Language: Visual C++ 2015 / x64
VerboseLogging: 0
Component successfully unlocked using purchased unlock code.
RemoteFilename: / /home/tshandsa/magicalfaces.ca/index.css
LocalFilename: C:\Users\Terry\AppData\Local\Temp\~publish\index.css
ProgressMonitoring:
enabled: no
heartbeatMs: 0
sendBufferSize: 65536
--ProgressMonitoring
IdleTimeoutMs: 60000
ReceiveTimeoutMs: 60000
ConnectTimeoutSeconds: 30
soRcvBuf: 4194304
soSndBuf: 262144
uploadFromLocalFile:
localFileSize: 3706
uploadFromDataSource:
initialGreeting: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 1 of 50 allowed.
220-Local time is now 12:24. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220 You will be disconnected after 15 minutes of inactivity.
restartNext: 0
modeZ: 0
binaryMode: 1
setupDataConnection:
passive transfer mode
setupPassiveDataSocket:
sendCommand:
sendingCommand: PASV
--sendCommand
readCommandResponse:
replyLineQP: 227 Entering Passive Mode (72,10,170,194,226,204)
--readCommandResponse
dataConnect:
hostname: 72.10.170.194
port: 58060
socketOptions:
SO_SNDBUF: 262144
SO_RCVBUF: 4194304
TCP_NODELAY: 0
SO_KEEPALIVE: 0
--socketOptions
dataConnectSuccess: 1
--dataConnect
--setupPassiveDataSocket
--setupDataConnection
sendUploadCommand:
sendCommand:
sendingCommand: STOR / /home/tshandsa/magicalfaces.ca/index.css
--sendCommand
--sendUploadCommand
Reading intermediate response for upload...
readCommandResponse:
replyLineQP: 553 Can't open that file: No such file or directory
--readCommandResponse
--uploadFromDataSource
Failed.
--uploadFromLocalFile
TotalTime: Elapsed time: 313 millisec
Failed.
--PutFile
--SecureFtpLog

SecureFtpLog:
PutFile:
DllDate: Jan 31 2018
SecureFtpVersion: 9.5.0.72
UnlockPrefix: PBLVND.CB1072018
Architecture: Little Endian; 64-bit
Language: Visual C++ 2015 / x64
VerboseLogging: 0
Component successfully unlocked using purchased unlock code.
RemoteFilename: / /home/tshandsa/magicalfaces.ca/index.html
LocalFilename: C:\Users\Terry\AppData\Local\Temp\~publish\index.html
ProgressMonitoring:
enabled: no
heartbeatMs: 0
sendBufferSize: 65536
--ProgressMonitoring
IdleTimeoutMs: 60000
ReceiveTimeoutMs: 60000
ConnectTimeoutSeconds: 30
soRcvBuf: 4194304
soSndBuf: 262144
uploadFromLocalFile:
localFileSize: 1969
uploadFromDataSource:
initialGreeting: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 1 of 50 allowed.
220-Local time is now 12:24. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220 You will be disconnected after 15 minutes of inactivity.
restartNext: 0
modeZ: 0
binaryMode: 1
setupDataConnection:
passive transfer mode
setupPassiveDataSocket:
sendCommand:
sendingCommand: PASV
--sendCommand
readCommandResponse:
replyLineQP: 227 Entering Passive Mode (72,10,170,194,202,162)
--readCommandResponse
dataConnect:
hostname: 72.10.170.194
port: 51874
socketOptions:
SO_SNDBUF: 262144
SO_RCVBUF: 4194304
TCP_NODELAY: 0
SO_KEEPALIVE: 0
--socketOptions
dataConnectSuccess: 1
--dataConnect
--setupPassiveDataSocket
--setupDataConnection
sendUploadCommand:
sendCommand:
sendingCommand: STOR / /home/tshandsa/magicalfaces.ca/index.html
--sendCommand
--sendUploadCommand
Reading intermediate response for upload...
readCommandResponse:
replyLineQP: 553 Can't open that file: No such file or directory
--readCommandResponse
--uploadFromDataSource
Failed.
--uploadFromLocalFile
TotalTime: Elapsed time: 312 millisec
Failed.
--PutFile
--SecureFtpLog

SecureFtpLog:
PutFile:
DllDate: Jan 31 2018
SecureFtpVersion: 9.5.0.72
UnlockPrefix: PBLVND.CB1072018
Architecture: Little Endian; 64-bit
Language: Visual C++ 2015 / x64
VerboseLogging: 0
Component successfully unlocked using purchased unlock code.
RemoteFilename: / /home/tshandsa/magicalfaces.ca/MagicalFaces.css
LocalFilename: C:\Users\Terry\AppData\Local\Temp\~publish\MagicalFaces.css
ProgressMonitoring:
enabled: no
heartbeatMs: 0
sendBufferSize: 65536
--ProgressMonitoring
IdleTimeoutMs: 60000
ReceiveTimeoutMs: 60000
ConnectTimeoutSeconds: 30
soRcvBuf: 4194304
soSndBuf: 262144
uploadFromLocalFile:
localFileSize: 1794
uploadFromDataSource:
initialGreeting: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 1 of 50 allowed.
220-Local time is now 12:24. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220 You will be disconnected after 15 minutes of inactivity.
restartNext: 0
modeZ: 0
binaryMode: 1
setupDataConnection:
passive transfer mode
setupPassiveDataSocket:
sendCommand:
sendingCommand: PASV
--sendCommand
readCommandResponse:
replyLineQP: 227 Entering Passive Mode (72,10,170,194,221,189)
--readCommandResponse
dataConnect:
hostname: 72.10.170.194
port: 56765
socketOptions:
SO_SNDBUF: 262144
SO_RCVBUF: 4194304
TCP_NODELAY: 0
SO_KEEPALIVE: 0
--socketOptions
dataConnectSuccess: 1
--dataConnect
--setupPassiveDataSocket
--setupDataConnection
sendUploadCommand:
sendCommand:
sendingCommand: STOR / /home/tshandsa/magicalfaces.ca/MagicalFaces.css
--sendCommand
--sendUploadCommand
Reading intermediate response for upload...
readCommandResponse:
replyLineQP: 553 Can't open that file: No such file or directory
--readCommandResponse
--uploadFromDataSource
Failed.
--uploadFromLocalFile
TotalTime: Elapsed time: 297 millisec
Failed.
--PutFile
--SecureFtpLog

Removing temporary files...
Successfully published!
*** END OF PUBLISH ***

[Pablo]

The error log to indicates that you are publishing to the wrong remote folder or the software cannot get permission to change to the folder.

I can only help you with this, if I know the exact configuration.

If you send me your FTP configuration login details then I am sure it will be easy to solve. This can only be a configuration issue, so you do not have to worry that something is wrong in the software..

[Nitrid-2]

Thanks Pablo is there any security risk sending my configurations publicly this way??

[BaconFries]

Thanks Pablo is there any security risk sending my configurations publicly this way??

You should never post anything personal about you in a open forum for all to see. Please send via email to one of the following for only Pablos eyes.
orders@pablosoftwaresolutions.com
or
info@pablosoftwaresolutions.com

[Nitrid-2]

I want to Thank Pablo for helping me with my publishing issue, which he resolved in about two days of emails, thus confirming that direct communication is far superior to almost all other forms of support services.

Pablo's resolving of my issue confirmed also that TWO (not one) two hosting services provided me with incorrect ftp configurations and each of their support programs failed to resolve my issue causing me several months of stress and frustration since Dec 23, 2022, not to mention over $500 of out of pocket expenses.

Thanks once again Pablo!
T