*** SOLVED *** Can't Install 19.3.0

All WYSIWYG Web Builder support issues that are not covered in the forums below.
Forum rules
IMPORTANT NOTE!!

DO YOU HAVE A QUESTION OR PROBLEM AND WANT QUICK HELP?
THEN PLEASE SHARE A "DEMO" PROJECT.



PLEASE READ THE FORUM RULES BEFORE YOU POST:
http://www.wysiwygwebbuilder.com/forum/viewtopic.php?f=12&t=1901

MUST READ:
http://www.wysiwygwebbuilder.com/getting_started.html
WYSIWYG Web Builder FAQ
Post Reply
Curt
 
 
Posts: 80
Joined: Thu Jun 25, 2020 9:51 pm

*** SOLVED *** Can't Install 19.3.0

Post by Curt »

When I attempt to install 19.3.0, I get the following error message.

An error occurred while trying to create a file in the destination directory.
The system cannot find the file specified.
User avatar
Pablo
 
Posts: 23026
Joined: Sun Mar 28, 2004 12:00 pm
Location: Europe
Contact:

Re: Can't Install 19.3.0

Post by Pablo »

This is most likely an issue with your firewall or virusscanner.
Please add the setup to the exception list.
Curt
 
 
Posts: 80
Joined: Thu Jun 25, 2020 9:51 pm

Re: Can't Install 19.3.0

Post by Curt »

It was already on the exceptions list. I checked and made sure it was still there.
Windows Protection History said WYSIWYG was blocked today. I told it to allow access.
That made no difference. I still get the same error messages when attempting to install.
Then I attempted to reinstall version 19.2.1 that was received on June 5. No problems.

My PC still cannot install 19.3.0. I need more ideas to get it installed.
User avatar
jerryco
 
 
Posts: 893
Joined: Fri Mar 27, 2009 2:42 pm
Location: Purmerend, Holland

Re: Can't Install 19.3.0

Post by jerryco »

Did you unzip the zipfile before clicking the installer?
// Love is the acceptance of nothing / Account age is no guarantee of efficiency ;-) ->

Above, Beyond, and @wwonderfull! <- Genuinely helps you with a powered up site that counts! Four Times Excellence!
Curt
 
 
Posts: 80
Joined: Thu Jun 25, 2020 9:51 pm

Re: Can't Install 19.3.0

Post by Curt »

Yes.
User avatar
BaconFries
 
 
Posts: 5800
Joined: Thu Aug 16, 2007 7:32 pm

Re: Can't Install 19.3.0

Post by BaconFries »

It was already on the exceptions list. I checked and made sure it was still there.
When you say it is still there are you referring to version 19.2.1? if so then that is not the same as version 19.3.0. Note that each version is slightly different than the previous. So even though you gave/have permission to 19.2.1 it doesn't apply to 19.3.0 So to install you will need to give it its own "New" permission. Also you may have to temporarily disable your AV software/Windows Defender/Ransomware.
User avatar
Pablo
 
Posts: 23026
Joined: Sun Mar 28, 2004 12:00 pm
Location: Europe
Contact:

Re: Can't Install 19.3.0

Post by Pablo »

Windows Protection History said WYSIWYG was blocked today
In that case, it is clearly a system configuration issue. The setup itself has not changed, it is just a newer version of the files.
Curt
 
 
Posts: 80
Joined: Thu Jun 25, 2020 9:51 pm

Re: Can't Install 19.3.0

Post by Curt »

BaconFries wrote: Mon Jul 08, 2024 7:17 pm
It was already on the exceptions list. I checked and made sure it was still there.
When you say it is still there are you referring to version 19.2.1? if so then that is not the same as version 19.3.0. Note that each version is slightly different than the previous. So even though you gave/have permission to 19.2.1 it doesn't apply to 19.3.0 So to install you will need to give it its own "New" permission. Also you may have to temporarily disable your AV software/Windows Defender/Ransomware.
Thanks, disabling the ransomware protection solved the problem. Installation successful.
Post Reply