Unable to download any extras or help doc

[vevawe]

Hello,
I've tried on two different browsers to download the help PDF and some of the tutorial example zip files but on Chrome it just doesn't do anything (files not showing in Downloads folder) and on MS Edge it says it can't be downloaded securely. Any helpful answers would be appreciated!
Vicky

[BaconFries]

This is unrelated to the software in anyway but an issue with both browsers or any AV you have running. In Windows try disabling Ransomware and Defender temporarily.
Fir Edge browser see the following
https://answers.microsoft.com/en-us/mic ... a605b9242e
For Chrome
https://support.google.com/chrome/answe ... ad-blocked

[Pablo]

It may also help to use right click the link and download.

[vevawe]

No option to download on right click but this worked: right click - save link as

Thanks

[Umbrella]

Hey! I’ve run into similar issues before. Clearing the cache and cookies usually does the trick for me. Sometimes, just adjusting the browser settings to allow downloads helps too. If you’ve got another device lying around, it might be worth a shot.