Homepage not showing up.

[Martin555]

Hi there,

I am using WYSIWYG 18.

I have had my site up and running for over 4 years without issue.

Yesterday I made a very small adjustment to one of my pages and uploaded my site and since then the logo or the images on the menu bar are missing. They are still showing in the file manager in CPanel so they are there, but they are not being uploaded to the newer

And I have the following report >>

WWB-FTP-Log:
PutFile:
DllDate: Mar 23 2022
WWB-FTP-Version: 9.5.0.90
UnlockPrefix: PBLSFS.CB1052023
Architecture: Little Endian; 64-bit
Language: Visual C++ / x64
VerboseLogging: 0
remoteFilename: /public_html/images/ website (Intentionally Removed)
localFilename: C:\Users\pc\AppData\Local\Temp\ website (Intentionally Removed)
ProgressMonitoring:
enabled: yes
heartbeatMs: 0
sendBufferSize: 65536
--ProgressMonitoring
idleTimeoutMs: 60000
receiveTimeoutMs: 60000
connectTimeoutSeconds: 30
soRcvBuf: 4194304
soSndBuf: 262144
uploadFromLocalFile:
localFileSize: 5344
uploadFromDataSource:
initialGreeting: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 2 of 45 allowed.
220-Local time is now 20:15. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220 You will be disconnected after 15 minutes of inactivity.
restartNext: 0
modeZ: 0
binaryMode: 1
setupDataConnection:
passive transfer mode
setupPassiveDataSocket:
sendCommand:
sendingCommand: PASV
--sendCommand
readCommandResponse:
replyLineQP: 227 Entering Passive Mode (66,29,141,36,47,58)
--readCommandResponse
dataConnect:
hostname: 66.29.141.36
port: 12090
socketOptions:
SO_SNDBUF: 262144
SO_RCVBUF: 4194304
TCP_NODELAY: 0
SO_KEEPALIVE: 1
--socketOptions
dataConnectSuccess: 1
--dataConnect
--setupPassiveDataSocket
--setupDataConnection
sendUploadCommand:
sendCommand:
sendingCommand: STOR /public_html/images/ website (Intentionally Removed)
--sendCommand
--sendUploadCommand
Reading intermediate response for upload...
readCommandResponse:
replyLineQP: 150 Accepted data connection
--readCommandResponse
sendUploadFileData:
sendBufferSize: 65536
Sending uncompressed...
lastBytesSent: 1D392E6D641000000000000000000000
UploadData: Elapsed time: 0 millisec
--sendUploadFileData
Reading final response...
readCommandResponse:
replyLineQP: 451-Error during read from data connection
replyLineQP: 451 Transfer aborted
--readCommandResponse
FinalReply: Elapsed time: 22938 millisec
uploadRate: 232
cumulativeNumBytesSent: 5344
--uploadFromDataSource
Failed.
--uploadFromLocalFile
totalTime: Elapsed time: 53781 millisec
Failed.
--PutFile
--WWB-FTP-Log

The above is repeated about 15 times, I did try and upload it in active mode, but made things worse as in the entire homepage no longer shows online. Other pages in the site still show, but they have not been updated recently. Only the Master Page and Index Page.

I am currently reuploading it in passive mode in the hope that it works and the site shows up but I can see there is still issues with the program as it tries to upload. It also takes over 10 minutes to upload when usually its less than a minute.

No, now my homepage is now no longer showing up at all, that was a mistake, I am getting the same messages, but it says uploaded successfully at the end >>

WWB-FTP-Log:
PutFile:
DllDate: Mar 23 2022
WWB-FTP-Version: 9.5.0.90
UnlockPrefix: PBLSFS.CB1052023
Architecture: Little Endian; 64-bit
Language: Visual C++ / x64
VerboseLogging: 0
remoteFilename: /public_html/sitemap.xml
localFilename: C:\Users\pc\AppData\Local\Temp\~publish\sitemap.xml
ProgressMonitoring:
enabled: yes
heartbeatMs: 0
sendBufferSize: 65536
--ProgressMonitoring
idleTimeoutMs: 60000
receiveTimeoutMs: 60000
connectTimeoutSeconds: 30
soRcvBuf: 4194304
soSndBuf: 262144
uploadFromLocalFile:
localFileSize: 1910
uploadFromDataSource:
initialGreeting: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 1 of 45 allowed.
220-Local time is now 21:14. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220 You will be disconnected after 15 minutes of inactivity.
restartNext: 0
modeZ: 0
binaryMode: 1
setupDataConnection:
passive transfer mode
setupPassiveDataSocket:
sendCommand:
sendingCommand: PASV
--sendCommand
readCommandResponse:
replyLineQP: 227 Entering Passive Mode (66,29,141,36,47,86)
--readCommandResponse
dataConnect:
hostname: 66.29.141.36
port: 12118
socketOptions:
SO_SNDBUF: 262144
SO_RCVBUF: 4194304
TCP_NODELAY: 0
SO_KEEPALIVE: 1
--socketOptions
dataConnectSuccess: 1
--dataConnect
--setupPassiveDataSocket
--setupDataConnection
sendUploadCommand:
sendCommand:
sendingCommand: STOR /public_html/sitemap.xml
--sendCommand
--sendUploadCommand
Reading intermediate response for upload...
readCommandResponse:
replyLineQP: 150 Accepted data connection
--readCommandResponse
sendUploadFileData:
sendBufferSize: 65536
Sending uncompressed...
lastBytesSent: 726C3E0D0A3C2F75726C7365743E0D0A
UploadData: Elapsed time: 0 millisec
--sendUploadFileData
Reading final response...
readCommandResponse:
replyLineQP: 451-Error during read from data connection
replyLineQP: 451 Transfer aborted
--readCommandResponse
FinalReply: Elapsed time: 23516 millisec
uploadRate: 81
cumulativeNumBytesSent: 1910
--uploadFromDataSource
Failed.
--uploadFromLocalFile
totalTime: Elapsed time: 54344 millisec
Failed.
--PutFile
--WWB-FTP-Log

Removing temporary files...
Successfully published!
*** END OF PUBLISH ***

I did have a similar problem about a month ago, but the following day it seem to fix itself, this has been happening for 36 hours already.

Any pointers to try and look at would be great, thank you for your time,

Martin.


I would like to add that when I now check my public_html folder in Cpanel, it is showing that the home page has 0 bytes, I have deleted that file and trying to upload a fresh copy but again getting the above errors.

[Martin555]

I fixed it by directly uploading a back up version of my site directly through CPanel and that worked, so site it up and running again,

Thank you

[Pablo]

Based on the log it looks like the data connection is blocked.
Usually, this is a firewall related issue.
Try to add 'webbuilder.exe' to the exception list.

But it's also possible your web host no longer supports standard FTP for security reasons.
In that case change the configuration to SFTP or FTPS.