Audio Player not working after switch from cPanel to CWP

[Cunjabo]

I have a website that used to work just fine. But since I decided to leave cPanel (because it gets more expensive and more limited every quarter) for CWP, the audio does not work anymore. I have several Media Players on my website (HTML5 Audio), I can see them load on startup, but then quickly after that, I see the play button turn grey, and I can't play the files. I have not changed anything to the website itself. I only replaced cPanel with Centos Web Panel.

[Pablo]

Maybe the server does not support the names of your audio files?
This may be helpful:
viewtopic.php?t=131

If you need further assistance then please provide a DEMO.

[Cunjabo]

So I shortened the mp3 files to numbers, but unfortunately, that had no effect. I have uploaded the original again.

You can find the website at https://stemacteur(dot)life/

[BaconFries]

When asked for a "Demo" it is a copy "Basic" project file the .wbs not a url... But a quick view of the source shows that the files are invalid as they have special characters in then you should not use @ in them. It may have previously worked in your old hosting but may be restricted in CWP

https://stemacteur.life/sounds/sinterkl ... 002819.mp3

[Pablo]

Are you sure the audio files are on the server?

The files cannot even be played outside the player:
https://stemacteur.life/sounds/IVR-Tele ... 002819.mp3
https://stemacteur.life/sounds/Dikke-ma ... 002819.mp3

[Cunjabo]

When asked for a "Demo" it is a copy "Basic" project file the .wbs not a url... But a quick view of the source shows that the files are invalid as they have special characters in then you should not use @ in them. It may have previously worked in your old hosting but may be restricted in CWP

https://stemacteur.life/sounds/sinterkl ... 002819.mp3

Hi there and thank you for the response As I said before, I also tried it with files numbered 1.mp3. That did not work either.

[Cunjabo]

Are you sure the audio files are on the server?

The files cannot even be played outside the player:
https://stemacteur.life/sounds/IVR-Tele ... 002819.mp3
https://stemacteur.life/sounds/Dikke-ma ... 002819.mp3

And that's the whole thing. They are on the server. Could it be a firewall thing?

[Pablo]

It may be a server restriction.
Did you contact the webhost?

[BaconFries]

As previously the file names are invalid come are using a mixture if uppercase and lowercase they have @ and . within them.
Filenames should be all lowercase and not use@ or . in them

Code: Select all

https://stemacteur.life/sounds/sinterklaas-kerstman-stem_email_contacteer@stemacteur.life_mobile_0034-711002819.mp3

[Cunjabo]

As previously the file names are invalid come are using a mixture if uppercase and lowercase they have @ and . within them.
Filenames should be all lowercase and not use@ or . in them

Code: Select all

https://stemacteur.life/sounds/sinterklaas-kerstman-stem_email_contacteer@stemacteur.life_mobile_0034-711002819.mp3

No that can't be the problem. I created an mp3 file named 1.mp3. That did not work either, plus the filename "https://stemacteur.life/sounds/sinterkl ... 002819.mp3" always worked in the past.

[BaconFries]

I doubt it has anything do with the programme/software or the Audio Player used it will be a issue on the server CWP. Have you reached out to them as they may have a restriction on using mp3 or file names as already mentioned.

[BaconFries]

I managed to get the mp3 from the last url you gave and it played in soundcloud. This tells me it is a fault with CWP and a configuration issue so would suggest you need to contact them.

[Cunjabo]

I found the reason why it did not play the audio files. It had to do with Mod_Security and the rules. Thanks a lot btw