impossible to launch the program

[pasclefe60]

Hello,

Since today, I've been unable to launch the program.
How can I attach a screenshot of the error message?
WYSIWYG Web Builder version 20.0.6.

here is the link to the screenshot

https://www.photoyage.fr/WWB20_-_2025-03-16_102625.jpg

Thank you

[BaconFries]

You cannot directly upload files to the forum but you can of course share it by uploading to your own site providing a url to download or view or use the likes of https://imgbb.com/

[Pablo]

If this suddenly started to happen then maybe you have updated your virus-scanner or firewall?
In that case, make sure webbuilder.exe is added to the exception list.

[pasclefe60]

here is the link to the screenshot

https://www.photoyage.fr/WWB20_-_2025-03-16_102625.jpg

[BaconFries]

From looking at the screenshot it is Internet related. As Pablos reply please ensure that the software has permission to access to the Internet. This can be done by adding it to the whitelist/exception list of any AV/Firewall you are using. This could be for example Windows Defender/Ransomware and try again..

[Pablo]

It looks like you have enabled 'check for updates', but the connection is blocked.

To solve this: disabled 'check for updates' or add webbuilder.exe to the exception list of your firewall.