*** FIXED *** Program doesn't start

[Marct]

latest version of WYSIWYG Web Builder 15.3.0 (build date: March 7, 2020)


What is the exact error message?
Faulting application name: WebBuilder.exe, version: 15.3.0.0, time stamp: 0x5e6393a4
Faulting module name: ucrtbase.dll, version: 10.0.18362.387, time stamp: 0x4361b720
Exception code: 0xc0000409
Fault offset: 0x000000000006db8e
Faulting process ID: 0x42bc
Faulting application start time: 0x01d5f4deb8d1fb89
Faulting application path: C:\Program Files\WYSIWYG Web Builder 15\WebBuilder.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report ID: 3bfec226-4bb6-4f61-a974-4d98eb2eb392
Faulting package full name:
Faulting package-relative application ID:

0:000> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************

*** WARNING: Unable to verify checksum for WebBuilder.exe

KEY_VALUES_STRING: 1

Key : Analysis.CPU.Sec
Value: 2

Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP-D9I45BV

Key : Analysis.DebugData
Value: CreateObject

Key : Analysis.DebugModel
Value: CreateObject

Key : Analysis.Elapsed.Sec
Value: 162

Key : Analysis.Memory.CommitPeak.Mb
Value: 116

Key : Analysis.System
Value: CreateObject

Key : Timeline.Process.Start.DeltaSec
Value: 4


ADDITIONAL_XML: 1

NTGLOBALFLAG: 0

PROCESS_BAM_CURRENT_THROTTLED: 0

PROCESS_BAM_PREVIOUS_THROTTLED: 0

APPLICATION_VERIFIER_FLAGS: 0

CONTEXT: (.ecxr)
rax=0000000000000001 rbx=0000000000000000 rcx=0000000000000007
rdx=000000000000000f rsi=00007ff76801f0b4 rdi=0000000000000000
rip=00007fff054edb8e rsp=0000008ade8fa810 rbp=0000008ade8fff40
r8=000001e224c50020 r9=00007fff04ea1ec0 r10=0000000000000013
r11=000001e224c4e4c0 r12=0000008ade8faa30 r13=ffffffffffffffff
r14=0000000000000001 r15=00007fff050eb750
iopl=0 nv up ei pl nz na pe nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202
ucrtbase!abort+0x4e:
00007fff`054edb8e cd29 int 29h
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007fff054edb8e (ucrtbase!abort+0x000000000000004e)
ExceptionCode: c0000409 (Security check failure or stack buffer overrun)
ExceptionFlags: 00000001
NumberParameters: 1
Parameter[0]: 0000000000000007
Subcode: 0x7 FAST_FAIL_FATAL_APP_EXIT

PROCESS_NAME: WebBuilder.exe

ERROR_CODE: (NTSTATUS) 0xc0000409 - The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.

EXCEPTION_CODE_STR: c0000409

EXCEPTION_PARAMETER1: 0000000000000007

STACK_TEXT:
0000008a`de8fa810 00007fff`054ed2cf : 00000000`00000003 00000000`00000003 00000000`00000000 00007ff7`6801f000 : ucrtbase!abort+0x4e
0000008a`de8fa840 00007ff7`6801f0eb : 00000000`012da000 00000040`00001000 00000000`01000000 00000000`00000000 : ucrtbase!terminate+0x1f
0000008a`de8fa870 00007fff`04f7f67a : 00000000`00000000 00007ff7`6801f0b4 00000000`00000000 00000000`00000000 : WebBuilder+0x7cf0eb
0000008a`de8fa8a0 00007fff`07d44af2 : 00000000`00000000 00007fff`07de4420 00000000`00000000 0000008a`de8ffed0 : KERNELBASE!UnhandledExceptionFilter+0x1ea
0000008a`de8fa9c0 00007fff`07d2c6d6 : 0000008a`de8fab70 00000001`00000001 0000008a`de8faff8 0000008a`de8fb080 : ntdll!RtlUserThreadStart$filt$0+0xa2
0000008a`de8faa00 00007fff`07d411ff : 00000000`00000000 0000008a`de8fafe0 0000008a`de8fba40 0000008a`de8fba40 : ntdll!_C_specific_handler+0x96
0000008a`de8faa70 00007fff`07d0a289 : 0000008a`00000001 00007fff`07ca0000 00000000`00000000 00007fff`07e0e9f0 : ntdll!RtlpExecuteHandlerForException+0xf
0000008a`de8faaa0 00007fff`07d0a043 : 80000000`00000000 00007fff`07ca0000 00000000`00000000 00007fff`07e0e81c : ntdll!RtlDispatchException+0x219
0000008a`de8fb1b0 00007fff`04eba839 : 00000000`00000000 00007ffe`7dcd1c30 0000008a`de8fbbb8 00000000`00000100 : ntdll!RtlRaiseException+0x153
0000008a`de8fba20 00007ffe`f15d4880 : 00000000`0000016a 00007ffe`7db22fa0 00000000`00000001 000001e2`24c7b4e8 : KERNELBASE!RaiseException+0x69
0000008a`de8fbb00 00007ffe`7db31aad : 000001e2`2f1d9cd0 000001e2`24c7b4e8 000001e2`24c7b4e8 00000000`00000001 : VCRUNTIME140!_CxxThrowException+0x90
0000008a`de8fbb60 00007ffe`7db2c911 : 00000000`0000016a 0000008a`de8fbce0 00000000`0001f4b4 000001e2`2f1d9cd0 : mfc140u!AfxThrowFileException+0x5d
0000008a`de8fbba0 00007ff7`678d06ee : 00000000`0001f4b4 0000008a`de8fbce0 00000000`00000000 00000000`00000080 : mfc140u!CFile::Read+0x61
0000008a`de8fbbe0 00007ff7`67abf0c1 : 00000000`00000000 000001e2`2f1d9e50 0000008a`de8fbd50 000001e2`00000000 : WebBuilder+0x806ee
0000008a`de8fbc50 00007ffe`7dbabe44 : 00000000`00000001 00000000`00000001 00000000`00000000 000001e2`24c428b8 : WebBuilder+0x26f0c1
0000008a`de8ffe90 00007ff7`6801dff7 : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : mfc140u!AfxWinMain+0x84
0000008a`de8ffed0 00007fff`06b67bd4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : WebBuilder+0x7cdff7
0000008a`de8fff10 00007fff`07d0ced1 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
0000008a`de8fff40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


SYMBOL_NAME: ucrtbase!abort+4e

MODULE_NAME: ucrtbase

IMAGE_NAME: ucrtbase.dll

STACK_COMMAND: ~0s ; .ecxr ; kb

FAILURE_BUCKET_ID: FAIL_FAST_FATAL_APP_EXIT_c0000409_ucrtbase.dll!abort

OS_VERSION: 10.0.18362.1

BUILDLAB_STR: 19h1_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {e31753ac-c98a-8055-3663-47e707543d20}

Followup: MachineOwner
---------


Did it previously work? If yes, what did you change before it stopped working?
First install on windows 10. First try to use the app.

Windows 10 Home 64bits - Core i7 10510U - 16Gb ram

[Pablo]

Maybe your firewall or virus scanner blocks the application?

What exactly did you do before it stopped working?

[Marct]

Good morning!

I solved this problem creating another user in windows and opening it from there.

Looks like some kind of profile problem.