** Not a bug ** Adding an inline frame closes the program

[alan_sh]

I'm not sure what's going on here. Using the latest (20th Dec) WWB 17

Open a new project.

Drag an inline frame onto the page. Open properties and add in a URL - this one is what I used https://www.manchesterbikeshow.com/

Click OK. The mouse pointer spins for about 5 seconds and then the program crashes.

Any clues on how I can debug this one?

Event view shows this:

Faulting application name: WebBuilder.exe, version: 17.1.0.0, time stamp: 0x61c04779
Faulting module name: ntdll.dll, version: 10.0.19041.1288, time stamp: 0xa280d1d6
Exception code: 0xc0000374
Fault offset: 0x00000000000ff199
Faulting process ID: 0x11de0
Faulting application start time: 0x01d7f80eb468b2eb
Faulting application path: C:\Program Files\WYSIWYG Web Builder 17\WebBuilder.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: 06360976-f83a-4186-8f0a-7e5b024485bd
Faulting package full name:
Faulting package-relative application ID:


Alan

[alan_sh]

Also, some information

Fault bucket 1563173371031241011, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: WebBuilder.exe
P2: 17.1.0.0
P3: 61c04779
P4: StackHash_6490
P5: 10.0.19041.1288
P6: a280d1d6
P7: c0000374
P8: PCH_40_FROM_ntdll+0x000000000009D8C4
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA1A7.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA2F0.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA300.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA314.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA344.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_WebBuilder.exe_607a3eaf6610ea84f98a3adcbc47f8346c3069b5_033a0760_00f4c317-72be-4afa-a768-0d51fbb884d3

Analysis symbol:
Rechecking for solution: 0
Report Id: 06360976-f83a-4186-8f0a-7e5b024485bd
Report Status: 268435456
Hashed bucket: ab5cc110466c35ace5b181e61eaac133
Cab Guid: 0

[alan_sh]

The Report.WER file can be found here https://www.dropbox.com/s/lmr7vsb6ssokf ... t.wer?dl=1

[alan_sh]

I tried the same thing on my laptop and everything is OK.

So, any ideas why one machine does this?

I have been deleting some old programs from the PC in question - but nothing associated with WWB (I think).

I'll try re-installing WWB.

Alan

[alan_sh]

Panic over.

I reinstalled WWB - no difference.

I then reinstalled a program I had removed - VSDC Video editor - and WWB worked. So, there's a DLL somewhere that they both use that uninstalling VSDC removed.

What a pain!

Alan

[Pablo]

Based on the error, it does not look like it's directly related to the software.
"ntdll.dll" is a standard system file.

Also, the software not do anything with the URL, other then to store it in the project file as a string.
The software does not verify or try to open the URL.

Maybe your firewall or virusscanner does not like the URL for some reason?

[alan_sh]

Pablo,

It was a missing DLL somewhere. I have no idea which one - but something upset it.

As I said above, I've reinstalled the s/w that I had removed and WWB started working again.

The wonders of Windows interdependencies

Alan