PHP Mailer doesn´t work

[Chizzle685]

I have a problem with the php mailer. I noticed yesterday that it no longer works. I haven't changed anything in the settings. The only thing I did is a software update from Web Builder 17.

https://jahncke-gmbh.de/kontakt-datensatz.php


Screenshots settings:

[Pablo]

What exactly does not work?
Is there an error?

Maybe you did not publish all files to the server?

[Chizzle685]

No error is displayed. There is only a redirect to the error page. If I remove the redirect to the error page, I just get a blank white page with no error message.

All files have been published

[Pablo]

In general, the error page is only displayed if the email address or captcha is wrong.

To be able to help you, I need a DEMO project (.wbs file) so I can see all your settings.

I do not need the complete project because that will only take more time to figure out what you have done.
Basically, I just need a small project with one page and object(s) that are relevant to your question.

Note that I cannot see what you have done based on the published page (HTML), because the software has thousands of options and millions of possible combinations.
So, there is no way to know which options you have used by looking at the HTML only.

For further details about how to share a project file, please see this FAQ:
https://www.wysiwygwebbuilder.com/forum ... 10&t=82134

[Chizzle685]

Thanks Pablo,

here ist the link:

http://jahncke-gmbh.de/Chizzle685.rar

[Pablo]

Everything seems to be correct. I have tested the form on my own website and it works for me.

Can you please add ##error## to the error page to see what the error is?

See also "How do I display the error message on the error page?" in the FAQ:
https://www.wysiwygwebbuilder.com/forum ... hp?t=32967

[Chizzle685]

SMTP Error: The following recipients failed: ajahncke@t-online.de: : Recipient address rejected: Sender not found / Absender-Adresse unbekannt (t-online.de).





Thanks Pablo, I was able to solve the problem. If I select a different email address as the recipient, it works.

Extremely strange.

I have other projects and the recipient email address works there.

[Pablo]

You will need to contact your web host about this. This is unrelated to PHP mailer or WWB.

[Chizzle685]

In case someone has the same problem.

You must enable Status Sender Policy Framework (SPF) in your email account

[Pablo]

Thanks for sharing that information!