An Editable Object Not Showing Changes

[slymudbug]

Hello

Everything has been working with the editable content until this week. Today my client was trying to update some content on their website, but the content didn't show up in the communityevents box. Everything is working fine for the morningshow box. They're setup the exact same way, and I made sure that the admin box was set to access the content on both pages. I have been trying to troubleshoot for a while, but everything as far as I can tell is the same, so I'm not sure why they were unable to edit one and not the other.

Please let me know if you need further details.

Link to demo: https://github.com/slymudbug/Demo

[Pablo]

If it has previously worked and you did not change anything then the problem is not in the project.
In that case, it's more likely a server related issue.

Maybe the database file is read-only or corrupt ?
Are there any errors in the browser console?

[slymudbug]

My browser isn't showing any errors. The content actually allowed my client to delete the text I had added to show them what it would look like. She saved, looked, saw it was gone, went back, and then nothing.

The database I'm using is whatever is connected to the editable content admin. How do I check for errors?

[onlye]

it the content in the box empty? if so, try going into the html editor (on the website) and do Ctrl+A to make sure all content is selected. delete. then type your content again. I have had this happen on several html editors in editable content and some third party scripts.

[Pablo]

To be able to help you I need to know the exact configuration and the steps to reproduce the problem.

[slymudbug]

I'm afraid I don't know exactly what you mean... As far as I know, the server is running PHP v 8.0. Aside from that, I assume it's a fairly standard setup. As for what happened, I don't really know. My client went into the editor, backed out the sample text I had entered, typed in her own text, hit save, and then went to look and the page was empty. My sample text was gone, but nothing new had been added. Aside from that, I don't know what else could have happened.

I also apologize if my answer doesn't make much sense or if I misunderstood the question. My brain is fried right now so I am malfunctioning.

[slymudbug]

Oh - I also changed the editor and removed the old one prior to this. It didn't seem to affect the Morning Show box, but could that be an issue?

[Pablo]

Different editors may have different behavior.

Did you try this?

it the content in the box empty? if so, try going into the html editor (on the website) and do Ctrl+A to make sure all content is selected. delete. then type your content again

Also, make sure the JSON file on the server has the correct permissions.

See step 3
https://www.wysiwygwebbuilder.com/editable_content.html

[slymudbug]

I will do it again, but I did change all permissions so that files can read and write.

As for the editor, I'm not sure what that is. I'm not currently looking at the builder (I'm at my full-time job now, and I had to work on school and another project the last few days, so I haven't been able to do much) but I don't know what that means. There some type of html editor? I'm sorry, I am mentally very exhausted and malfunctioning pretty badly at this point. As far as i remember, I placed the content things and that was it. I'm pretty sure you don't mean going to the live web page and doing that.

[onlye]

I will do it again, but I did change all permissions so that files can read and write.

As for the editor, I'm not sure what that is. There some type of html editor? I'm pretty sure you don't mean going to the live web page and doing that.

yes, on the online page where you edit the content. in that editor, do ctrl-A to select everything and delete. then type the content you want to show on the live page. sometimes there are characters you don't see that affect what is shown. just something to try.

[slymudbug]

Oh! That editor! Yes, I did that. I have changed the editor used, deleted the content and tried to retype in it, but there's just nothing.

[slymudbug]

Update! I fixed the Community Events object. I am now having issues with the box only showing images and no text even though it's all showing in the editor. My client tried posting pictures yesterday along with text describing the pictures, but the pictures are the only things showing. I think it may just be the editor, so I'm just going to change it and try that.

[slymudbug]

To fix it, I realized that hitting "save" while the editor was empty did something to the file and I have to delete the json file from the server in order to fix it. I tried it and it was fixed until my client deleted everything again and hit save while the box was empty. When that happened, I had to delete the json file again.

[Pablo]

Maybe you did not select the text and set a font-size, so it's undefined?
If the text has no font-size, then it may not be visible in layout grids, because the font of the grid itself is zero.

[slymudbug]

Well, it is showing one line of text at the very bottom, and I just checked and the editor I am currently using has no option to change the font size, just the style, similar to the editor being used for forum posts. I haven't changed the editor yet, so I'm not sure if that's the issue.

[Pablo]

If the object is inside a layout grid then this may be the issue. Because then the font size defaults to zero.

But without knowing your exact configuration it will be difficult to help with this.

[slymudbug]

The demo should still be on GitHub. I think I linked it in my initial post... But the box is in a flex grid. This is the first time I've had an issue of it not showing up, though. Every other time I have edited text and added pictures, the text showed up.

I just tried telling the pictures to float left, and some of the text showed up to the right of the pictures on the page. Maybe that's the issue? I can change the editor and see if that fixes things.

[Pablo]

A demo project is not useful in this case, because it goes wrong on the server side.

To be able to help you I need to see it on a live site.
For example
- what exact step to reproduce this behavior?
- what is the content of the JSON file when it no longer work?
- are there any errors in the browser consule?

[slymudbug]

Here is the link to the website:

http://www.qliteradio.com/morning_show.php

I understand. There are no error messages that I can see. I am unaware of the steps to reproduce the error. As far as I know, it works fine and then, as soon as the client logs in, it malfunctions. I was with her the first time, but I cannot figure out what the issue is with this. To my knowledge, she isn't doing anything different. The only difference between us is the browser. No matter how many times I do something, it works until the client uses it, and suddenly it's broken. At the moment, she just tried to post more this morning to another page, and only part of the text showed up. The Morning Show page isn't showing all the of the text entered, just some. The Community Events page also is only showing some of the text entered. I can go into the editor and see everything. It's all saved inside the editor, though, which is the weird part to me. The editor is showing everything while the box the content goes into is not. Only some of it goes into it.

As far as I am aware, there's not another way I am able to give them simple access to edit content. I told her for now to just send me what she needs to post and I will take care of it so that everything gets added to where it needs to be.

[BaconFries]

The only difference between us is the browser.

Then what is the difference in browsers what are you using and what is your client? It could be something such as she is using a browser extension/plugin, javascript disabled, ad blocker. Is she copying and pasting the text from a external source first, perhaps to much text to large a paragraph at once.
I would suggest you both use the same browser, no ad blockers, javascript enabled if disabled, no browser extensions enabled and go from there.