IONOS Stupid E-mail Address - Fixed by using SMTP

[AliGW]

I know this is not a WWB issue, but does anyone have experience of hosting sites with IONOS and getting rid of the stupid E-mail address returned when using online forms? If you do, I think you’ll know what I’m referring to and might be able to help me.

I know that my forms and E-mails are set up correctly: they worked fine when tested on my own domain (not with IONOS). The forms work fine - it’s just the ridiculous unrecognisable E-mail issue that I need to tackle and of course IONOS’ support ticket system is broken!

Just holler if you recognise my plight and know how to resolve it, please.

Thanks!

[BaconFries]

There are a few users that use them one being zinc and Pablo himself so hopefully either will be able to help you.

[AliGW]

That’s good news - thanks! Apart from that one issue, I had a domain transferred, E-mails set up and site uploaded in under two hours.

The E-mails used are set up on the domain and referenced in the PHP code, so no idea why they are being ignored.

[Pablo]

I also use IONOS, but do not have this issue.

Did you set a 'from' address in the form's properties?
Usually, this need to be an email address in the same domain as the website.

[AliGW]

I thought I saw a post when I searched here last night where you mentioned this.

Yes, the form is set up correctly. I am trying to sort it with IONOS, but their support ticketing system won't work and I don't have time for hours on the phone.

Form processing E-mail address: xxx@eastipswichcameraclub.co.uk (xxx for privacy, but the E-mail was set up by me on the domain yesterday after the transfer)
More > From: xxx@eastipswichcameraclub.co.uk
Advanced > Autoresponer > From: xxx@eastipswichcameraclub.co.uk
Mail engine > PHP Mailer - mail (we have rich text form submissions)

All worked perfectly on the test server (names.co.uk).

Feel free to submit the form yourself and see what you get: https://www.eastipswichcameraclub.co.uk/

This was the post I noticed: https://www.wysiwygwebbuilder.com/commu ... os#p491158

[Pablo]

This was the post I noticed: https://www.wysiwygwebbuilder.com/commu ... os#p491158

This is unrelated to WWB, I was using a mailing list script.

[AliGW]

I think it is unrelated to WWB, anyway - as I said, it works fine on another domain. I was just hoping that someone might be an IONOS user who has already resolved this issue themselves and could help me sort it out.

[AliGW]

So IONOS are asking me to use SMTP to process the form. Is this going to affect my rich text submissions? Not that it's a huge deal ...

Going to try it, anyway.

[AliGW]

It worked and the E-mail submissions were fine.

[AliGW]

So I've realised that it isn't quite working still. Can anyone with IONOS share their PHP contact form settings? At the moment, when we receive the E-mail with the data from the web form, it is from us, not the person who filled in the form. How can we get it to show their E-mail address? Again, this worked as expected on names.co.uk.

I have read the Help file and just can't work out a setting that will do what we need.

Thanks!

[Pablo]

we receive the E-mail with the data from the web form, it is from us, not the person who filled in the form.

This is related to your form's configuration.

The 'from' address must be within the same domain.
But you can use a different 'reply to' address as documented in the FAQ:
https://www.wysiwygwebbuilder.com/commu ... hp?t=32967