Online Support system

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zinc
 
 
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Online Support system

Post by zinc »

Here is what I found if you need to provide support to your customers.

http://www.osticket.com/
Running WYSIWYG Web Builder since 2007...
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star57
 
 
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Post by star57 »

been using it for years, love this program.
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zinc
 
 
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Post by zinc »

star57 wrote:been using it for years, love this program.
I had a quick look. Is it easy to setup?
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smartmedia
 
 
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Re: Online Support system

Post by smartmedia »

For open source is a very nice solution in did.
infogate
<script type="text/javascript">jQuery.noConflict();</script>
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me.prosenjeet
 
 
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Re: Online Support system

Post by me.prosenjeet »

Ya, I have tried it too earlier, it is simple
Check the new Chat GPT and Malware detect extensions at the link below

Check my WB Extensions
Check my WB Templates
---------------------------------------------------------
www.Lucknowwebs.com
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neo_webbuilder
 
 
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Re: Online Support system

Post by neo_webbuilder »

I Tested OSTicket and Hesk and Hesk won it !!!

OSTicket is very usefull however it misses something.

Os ticket has not what hesk has : A database for customers to search in of all the tickets submitted. This makes hesk a very usefull ticket system. Because it builds also a faq database of all the tickets and their answers.

For the rest they are completely the same.
To visit the global geocoder to get lattitude and longitude values click on the logo:
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me.prosenjeet
 
 
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Re: Online Support system

Post by me.prosenjeet »

:twisted:
He he he...
This is not publicity, but this may even help:
viewtopic.php?t=18784
It has got Live support too :twisted:
Check the new Chat GPT and Malware detect extensions at the link below

Check my WB Extensions
Check my WB Templates
---------------------------------------------------------
www.Lucknowwebs.com
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neo_webbuilder
 
 
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Re: Online Support system

Post by neo_webbuilder »

The helpagent latest version if from 2008, i cannot find support or new developments since that date. Thus I still would prefer the hesk ticket and knowlegdebase system or the osticket system.
To visit the global geocoder to get lattitude and longitude values click on the logo:
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