Here is what I found if you need to provide support to your customers.
http://www.osticket.com/
Online Support system
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This section is to share tips, tricks and tutorials related to WYSIWYG Web Builder.
Please do not post questions or problems here. They will not be answered.
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viewtopic.php?f=12&t=1901
This section is to share tips, tricks and tutorials related to WYSIWYG Web Builder.
Please do not post questions or problems here. They will not be answered.
PLEASE READ THE FORUM RULES BEFORE YOU POST:
viewtopic.php?f=12&t=1901
Online Support system
Running WYSIWYG Web Builder since 2007...
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Re: Online Support system
For open source is a very nice solution in did.
infogate
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- me.prosenjeet
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Re: Online Support system
Ya, I have tried it too earlier, it is simple
Check the new Chat GPT and Malware detect extensions at the link below
Check my WB Extensions
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www.Lucknowwebs.com
Check my WB Extensions
Check my WB Templates
---------------------------------------------------------
www.Lucknowwebs.com
- neo_webbuilder
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- Posts: 79
- Joined: Wed Jan 31, 2007 11:05 am
Re: Online Support system
I Tested OSTicket and Hesk and Hesk won it !!!
OSTicket is very usefull however it misses something.
Os ticket has not what hesk has : A database for customers to search in of all the tickets submitted. This makes hesk a very usefull ticket system. Because it builds also a faq database of all the tickets and their answers.
For the rest they are completely the same.
OSTicket is very usefull however it misses something.
Os ticket has not what hesk has : A database for customers to search in of all the tickets submitted. This makes hesk a very usefull ticket system. Because it builds also a faq database of all the tickets and their answers.
For the rest they are completely the same.
To visit the global geocoder to get lattitude and longitude values click on the logo:
- me.prosenjeet
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- Posts: 1267
- Joined: Mon Dec 24, 2007 1:50 pm
- Location: Lucknow
- Contact:
Re: Online Support system
He he he...
This is not publicity, but this may even help:
viewtopic.php?t=18784
It has got Live support too
Check the new Chat GPT and Malware detect extensions at the link below
Check my WB Extensions
Check my WB Templates
---------------------------------------------------------
www.Lucknowwebs.com
Check my WB Extensions
Check my WB Templates
---------------------------------------------------------
www.Lucknowwebs.com
- neo_webbuilder
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- Posts: 79
- Joined: Wed Jan 31, 2007 11:05 am
Re: Online Support system
The helpagent latest version if from 2008, i cannot find support or new developments since that date. Thus I still would prefer the hesk ticket and knowlegdebase system or the osticket system.
To visit the global geocoder to get lattitude and longitude values click on the logo: