20 and 21 will not preview or publish

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Account-Ability
 
 
Posts: 27
Joined: Wed May 11, 2016 7:06 pm

20 and 21 will not preview or publish

Post by Account-Ability »

Problem: Version 20 and 21
will not publish or preview

Action taken:
Bought a new computer
Updated to 21
Tried existing projects worked twice then was unable to preview or publish even locally.
Cleared Cache and temp files with CC Cleaner.

All is Win 11 is up to date as well as Wysiwyg.

Disabled VPN as well as Trend Micro and Malware bytes.

Tried just a new index page with one text object.

Same problem.

Please advise as I am working on time sensitive projects.

Thanks,
Max
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AliGW
 
 
Posts: 343
Joined: Thu Dec 19, 2024 3:41 pm

Re: 20 and 21 will not preview or publish

Post by AliGW »

Everything is working here as expected in Windows 11, so I assume that it must be a local setting that is the issue.

Providing a small, one-page demo file may help Pablo to diagnose the issue.
Ali
Retired, but still loving to learn & very busy.
https://alisongwright.me.uk
Novice with WWB, but was an avid user of Serif WebPlus before.
Fairly expert at Microsoft Excel (but not VBA) & Affinity by Canva (for page layout).
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Pablo
 
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Location: Europe
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Re: 20 and 21 will not preview or publish

Post by Pablo »

Can you please be more specific?
What is the exact problem?
Are there any errors?
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BaconFries
 
 
Posts: 6262
Joined: Thu Aug 16, 2007 7:32 pm

Re: 20 and 21 will not preview or publish

Post by BaconFries »

First question did WWB20 work with your previous/old PC? if so then it is safe to say that the issue is with your "New" PC.
Although you have disabled your AV programs you may still have to disable Windows Defender Firewall/Ransomware. Have you tried using the likes of Filezilla or Cuteftp to publish? When publishing what is error log?. What are your publish settings?
alan_sh
 
 
Posts: 1973
Joined: Tue Jan 01, 2019 5:50 pm

Re: 20 and 21 will not preview or publish

Post by alan_sh »

If it won't preview, then check where the preview files are going. Is that folder blocked?
zigleon
 
 
Posts: 48
Joined: Sun Jan 11, 2015 4:04 pm

Re: 20 and 21 will not preview or publish

Post by zigleon »

Might not help but as your working on a schedule...install the 32bit version and see if that works for now.
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